Charlotte Auto Group Inc

It was hard for me to believe that a small private dealership could be honest — BUT it’s true they were honest & fair and completely above board! I love my Chrysler Seebring convertible!!! Thank you Duke & Michelle & my good friend Joanne who went and pre-​test drove it for me!!!

I really enjoyed my experience buying a car from here. Michelle was great and provided a laid back car buying experience which was great for me. The garage guy (I cannot remember his name) was awesome as well! When test driving my new car we heard a strange noise and he was able to fix it on the spot. I would definitely recommend them!

As others have commented, you can expect a nice, laid-​back car buying experience with Charlotte Auto Group. The prices are fair; there is no haggling, but none is really needed because nothing is radically marked up. After two months of searching for the right car to replace a total loss (and two months of countless visits to drive vehicles at big name dealers), we found one via AutoTr*der that looked good at Charlotte Auto Group. When we got there, we were really impressed by the service we received from Michelle, Duc, and their other employees. We were able to test drive the car by ourselves without anyone tagging along, on a route of our choosing, and there was never any pressure about buying the car. When Michelle first showed it to me, she even pointed out a scratch on the door that she said she hadn’t seen before, but did want me to be aware. The car was clean and in good shape, and we felt a lot better about giving our business to this ‘mom and pop’ shop as opposed to one of the big, greasy dealers who charge you extra thousands in random made-​up fees. We were in and out with our purchase in less than 2 hours, including our somewhat-​lengthy test drive. I’m sure the process would have been a lot longer if we bought from a big dealership.
We swung by my trusted mechanic this morning (at Neighborhood Garage on Iverson Way) who confirmed that we got a solid machine that will hopefully last us many, many years to come. Check out the Edmund’s reports for whatever car you’re interested in, do your research, and I think you can expect to find a good, clean car for a good price with Michelle and Duc.

As a young, single woman, I’ve never had a good experience when it comes to buying a used car. I’ve been taken advantage of and spent way too much money trying to repair a car that had been guaranteed to be reliable. That being said, my brother had bought a car from Duke and Michelle, raving about how wonderful they were, and how different they made the car-​buying experience. He told me how knowledgeable and friendly they were and that they had detailed reports about repairs that had been made to the vehicle, if any, and a CarFax as well. While I was skeptical to trust another used car salesman, I decided to check out a car I had seen on their website. I was happy to discover that my brother really does know what he’s talking about! :D Michelle is just a doll! You feel like old friends and she reminds me of my mom with how sweet and hilarious she is, something I feel is very rare to find in someone in this particular industry. Duke was extremely friendly, and very knowledgeable. I didn’t feel like I was being led around in circles. The car was immaculate! Almost as if it had just rolled off the assembly line! I felt good in my decision to purchase the car, and I’ve been happy ever since. I’ve only had to do routine maintenance, and it drives like a dream! Best experience ever!!! I recommend Charlotte Auto Group to everyone. Don’t hesitate to check them out!!! You’ll understand why when you get there!

For the past 6 months, I’ve been looking to buy a used car. I’ve been to the main dealers, carmax and the small local guys. Well, a few months ago, I went to Charlotte Auto Group. I was blown away at the condition of their cars.
I looked at a high mileage Volvo and at all the other dealers, the car was not detailed. The seats looked bad, the carpets sort of clean. At this place… wow… the car interiors were amazing. Like brand new. The tires have full tread and to top it off, they give you the CAr Fax, and the independent inspection results so you know what is wrong with the car… if anything.
Finally, they show you want they fixed. When we went to buy the car, Duc (the owner) told me he had a few things that still needed to be fixed, put it in writing they’re going to fix the headlight and the visor. Amazing.
Duc and his wife Michelle are the best. My wife and I will NEVER by a car from anywhere else. You gotta check this place out.