Hampton Inn

Had a great stay! Rooms were clean and breakfast in the morning was not bad. Would stay here again for certain!

The only place to stay. I give them 5 star clean friendly I would stay there again. The had a awesome breakfast buffet. They even made a omelette for my husband. He doesn’t like peppers in the one they had. We stay at a another hotel there by mistake This one is the best. Same price too

Beautiful, clean, well supplied hotel run by a courteous and efficient staff. Breakfast buffet offered several choices that were pretty good. Only minor annoyance was low lights in bathroom and not so great water pressure. If I come this way again I will definitely stay here.

The staff make this 3 star a 4 star — they were some of the most pleasant people I encountered on our trip to the Chicago area. We were there for three nights so I had several encounters with staff that really impressed me. The moment we walked in we were greeted warmly. The man cleaning the bathrooms was very courteous and asked how my stay was going. The lady tending to breakfast obviously enjoys her job and went out of her way numerous times to accommodate our party. She even went so far as to write little daily messages on all the bananas to brighten everyone’s day and changed the menu around to have biscuits and gravy while my dad was there. The ladies cleaning the rooms were just as friendly and I felt each person was genuinely glad we were there — weird.
As far as the hotel itself — it was nice and clean. There were a few things I noticed that needed attention such as lamps on the wall coming loose — different sized lampshades on the same set of lights, office chairs were a bit worn, etc… but all in all, it was a nice place, especially for the area.
The breakfast itself was very good for a free breakfast — in fact I have paid for worse. To be honest, I am normally a Marriott patron but have been recently frustrated with the improvements they have made because that seems to translate to more money out of my pocket. This Hampton seems to have found a good balance of amenities and functionability for the price. If the staff at other Hampton’s are as friendly as this location, I will be sold on Hampton.
Way to go staff — keep it up.

I booked this hotel because I was given a group code for a discount there, as I was attending a conference nearby. Unfortunately the code didn’t work online so I had to book by phone. No biggie.
I called on a Saturday to make the reservation, but although the code was recognized in their system (after a few attempts), the booking couldn’t be made due to some unexplained whatever. They took my number and said they’d call me back that afternoon. Which they didn’t… which is fine. I don’t expect people to run around after me.
So I called on Sunday.
I was put on hold. Three people in succession picked up the phone and asked if I needed help. And I explained the situation to all three of them, before they each put me on hold again. And the booking couldn’t be made because of some sort of unexplained error in the system (by all accounts a different kind of error from Saturday’s unexplained whatever).
So I called on Monday.
The person who answered was pretty rude (which is embarrassing, as she informed me proudly that she was some manager of something something). She couldn’t understand my crazy accent (I am English), and after some considerable time spent spelling out very slowly my address, email, etc, she told me she booked it, and that I would get an email soon. There was also all sorts of unbearable faff about a credit card, and you can just take my word that it was very tedious and very awful.
But I never got an email. So I called on Tuesday.
Incredibly, after the aforementioned spelling out of all minute details, my email address had been misspelt. Which was corrected by the less rude person on the phone on this particular day. It also transpired that I had been charged more than 50% over the group rate that was arranged. So this was also corrected.
But I still didn’t get a confirmation email. On Wednesday I had better things to do with my life. So I called on Thursday.
The person I spoke to was polite, able to understand my crazy accent, and also able to send me an email, after I spelt it out three more times and she got it (these are, by the way, just regular letters of the alphabet…) And I got an email! YAY!
But the dates were wrong. So I called again.
And the same person was able to fix it on the phone, in just a few seconds, and send me an email with all the correct information! Which by this point I had come to assume must be some sort of witchcraft.
Now, I am a very patient person (as evidenced by my ability to make endless tedious phone calls to book a few nights in a hotel, without once shouting profanities down the phone as these people wasted precious moments of my life).
My stay in the hotel was good enough. Clean room. Free wifi. Not sure why the coffee machine is in the bathroom. On my last morning I was awoken at 6am by the phone ringing, and again at 6.30. Then my smoke detector went off when I was in the shower. No fire. Not amusing. But the nice lady on reception offered my a $ 25 gift card for the food place next door to make up for my grumpy morning face.

Our 4 day stay started out great. They had spacious and modern rooms. Upon check in, we were greeted with a fairly friendly staff. Through out the stay things were smooth.
After checkout and Three hours into my trip back to Atlanta I realized that I left a 4 outfits. I called to report the missing items and I was told that I had to prove I had those clothes. Since this items were on hangers and distinct from my other luggage I suggested that they checked the cameras and they agreed and a few days later the general manager stated that they couldn’t see anything which I know was a lie.
I called several times and spoke to housekeeping she remembered me by name but couldn’t tell me anything about my missing clothing. I suggested to the GM and Corporate that the woman in housekeeping had something to do with it and corporate and the GM stated that «we do not accuse our employees of thieft». Between corporate and the hotel they gave me the run around about retrieving my «lost» clothing. I’m out at least $ 600 in designer clothing.
The general manager made promises about reimbursing me But He never answered any of my follow up calls or emails.
Nice hotel but watch your belongings.

I Travel to Chicago many times a year for business I always stay at this hotel usually stay 3 days. The people at this hotel make me feel like Im home away from home. Alexes always greets me room is clean &spacious If you complain about this hotel you just like to complain.

Hamptons are usually a fairly decent brand, especially for the business traveller. This particular Hampton was well below average. Service was poor. The front desk attendant wouldn’t even lift her head to let me check in when I arrived.
Rooms were ok set up. It had a fridge/​microwave which I appreciate when travelling.
The pool area door was not functional and when I approached the staff about it they acted as though I didn’t know how to work a key until they finally went to the door with me and realized their card reader wasn’t working. After about an hour and finally gaining access to the room, I realized there was no hot tub, so it was all for naught.
All in all, it’s a fine place to lay your head if you aren’t looking for anything special. For half the price though, you could get the same service and amenities at a Comfort Inn. I will be choosing another venue on my next travel to the area.

Nice hotel décor, appeared to be very upscale. However, we have had better experience at the Country Inn and Suites. There was no running hot water in our suite and there is limited children’s programming available. I figured I would turn on my computer and let them play games or watch a movie and the internet connection was so slow that they could not do that either. We just ended up going to bed. To make matters worse, we were treated very bad by the housekeeping staff during breakfast. We got downstairs about 20 minutes before the kitchen was closing and they were out of everything and were not refreshing anything, even the milk. I actually saw someone from housekeeping turn off the juice machine so that no one else could get juice when there were still customers trying to pull together some sort of breakfast. When I asked the housekeeping staff about this, she gave me major attitude. What I don’t understand was how they ran out of food for their paying guests, but at least four of them walked out of the kitchen with plates of hot food!

Really nice Hampton Inn & Suites. Very accommodating and willing to make your stay great. I stayed in a King Suite and was then moved to a king standard (because I had to extend my stay at the last minute). Really nice, big, clean rooms. You can tell this place was built recently. Close proximity to a bunch of restaurants and a shopping mall. The gym was not functional during my stay so they sent me down to the LA fitness, about 5 minutes away, and I got to work out for free for the whole week. Definitely one of the nicest Hampton inns I have stayed in.