Cold Noses

Today was our first time trying cold noses for our shih tzu Sammy who is 2 years old. We could not get an appointment with our usually groomer … So cold noses was recommended to us by our neighbor … We couldn’t be happier with this groomer!!! Our dog look absolutely beautiful when we picked her up!!! Her hair is so evenly cut, she smells amazing and her eyes are so clean! Her nails where cut perfectly! What made it even better was our little Sammy was very happy and at ease when we picked her up! Kim you did a great job and we could not be happier! Thank you so much! And sam will see u in 7 weeks!

Please do not bring your dogs here, especially if you expect the groomer to be nice and comforting to a dog that is nervous about grooming. I live in the area and decided to drop in for a nail trim for the first time. My dog usually cries and whimpers throughout the ordeal. When I arrived, I explained this to the groomer and asked if I could hold her while she trimmed her nails. She said I was not allowed in the back, which I understand. She takes my dog out of sight and as she started cutting the nails my dog starts whimpering and crying and finally starts full out «screaming.» I have never heard her scream so intensely. I guess because she was so scared she also started urinating. All throughout this process there is not one word of comfort from the groomer. Instead, she is super annoyed and starts muttering about the pee everywhere and proceeds to tell my dog in a very cold voice to calm down. There was a very young girl there who must have been her daughter and she snapped at her to get a towel. 5 more seconds of this and I called back to her to stop. She had only cut 2 nails so far but I didn’t care. She brings my dog back to me holding her out in front of her at arms length and the first words out of her mouth are, «she’s getting pee everywhere.» The only good part of this visit is that she didn’t charge me anything. (I hope you can tell I’m being sarcastic)
I wish my dog was better about getting nail trims. I wish she didn’t pee when she was nervous. But you know what? Many if not most dogs are nervous at the groomers and if faced with a situation like that, I would hope that a professional groomer would at least have the heart to comfort the dog. Dogs are so sensitive to our moods and demeanor. I shudder to think of what would have happened if I had just dropped my dog off and left her alone with her.
If you think of your pet as one of your children, please do not bring them here. The groomer is rude and heartless and does not deserve to be running this business.

If I could give it a 0 I would.
The groomer is very rude. Brought my puppy here, 1 ½ years, after I use to bring my old dog here. The reason I actually have not come here with my new dog is because the last appointment I made with my old dog there, they forgot to call me to tell me they moved (I made the appointment right before they moved) so I went to the establishment and it was closed, no notice of new place and they didn’t even call me when I did not show up!
But anyway, I decided to give it another try because they never did a bad job. Well I was told to simply come in one hour and she will be done, okay that is perfect. I returned in one hour to only find a surprise… THEY DID NOT CUT MY DOGS HAIR! The groomer had the nerve to tell me my dog was harmful/​a danger to herself and will get herself killed, she was too scared to go to her with scissors… YOU ARE A GROOMER AND SHE IS 13 POUNDS! Come on already, that is ridiculous. What is worse, they did not have the decency to call me to tell me they were not going to be able to groom her, I had to arrive to the surprise. The groomer decided to take it upon herself to bath her and charge me $ 25.00 for a bath… I could have bathed her at home for free. If the groomer called me, I would have picked up my puppy and went elsewhere, what a CROOK!

Kim did a great job last month so I’m bringing my LhasaPoos back again. The other reviewer was so right, the dogs are scheduled for their appts. so they are not sitting in crates/​cages for hours. Much less stress on me and the dogs!

This place is great! I hate dropping my dog at a groomer at 10 am and not being called to pick him up until 4! My dog was kept in a crate all those hours and was very frightened when he came home the last time from his usual groomer. Cold noses is quiet so your dog wont get stressed out and my pup was ready in an hour and ten minutes. She only books 1 – 2 dogs so its not like a kennel when you walk in. She did a really great job and it was for a good price!