Men’s Wearhouse

How is this place even still in business? The only reason I opted for 2 stars is because my groom and family all looked great in their tuxes. From start to finish, dealing with men’s wearhouse was an absolute nightmare. 1– they priced our tuxes wrong and after arguing with the manager, we were given «$ 20 off»… Big whoop. $ 20 off $ 1500 of rentals, thanks! Next, my husband, father, and 2 groomsmen got measured for tuxes and then couldn’t even put their jackets on when they came in so new ones needed to be rush ordered, lastly, the morning of my wedding, my father and future father in law walk down the stairs and are in the same tuxes as my groomsmen! NOT what I picked out! Luckily they looked great, but is it really that hard to correctly fill out a form with the correct item numbers? Save yourself the stress and go AnYwhere else. This place needs a real manager and fast.

I can’t write all the annoying things I want to just because I don’t have anymore fight. I got a call on sunday of labor day weekend from men’s wearhouse telling me that the 8 tuxedos I rented 3 months ago for my wedding, which is in less than 2 weeks, aren’t available, true story. Then I had to change to a suit I didn’t want, it’s called BAIT AND SWITCH

Good news-​bad news story. I’ve lost 62 pound since October. Bad news is that my sister-​in-​law passed away and the suit I brought with me from California for her funeral was way too big and made me look like Charlie Chaplin. I decided to buy a new one at the last minute.
I got caught in a massive traffic jam on the Belt Parkway and didn’t get to the store until 2:20 in the afternoon.
My sales person was Al. I explained the situation and I had new a new suit, including alterations, ready for me by 4pm! Incredible customer care. Men’s Wearhouse has a customer for life!

I went to get a suit and was told it would take two weeks for the alterations to be done. I arrived two weeks later and it was not done. After being shoveled from one associate to another, I come to find my suit had not even been touched. They wanted me to stay in the store and assured me it will be done in 20 minutes. At that point all they kept doing was apologizing and insisting I leave it longer, however we were leaving within the hour for a family function. I did not want to quick rush job done on my new suit and take the chance it wasn’t done properly. I asked for a refund for the alterations and for them to just give me my suit. When they brought my suit out it had not even been touched. After having my suit for two weeks and they did nothing and then wanted to do it in 20 minutes? For the next 10 minutes, Cologne doused men repeatedly apologized and wanted to shake my hand all while playing the blame game on each other. Needless to say I will never do business with them again and will be sure to let my family and friends know about my horrible experience. Regretfully– Butch DeSimone

This is what I get for trying to cut corners and avoid Bloomingdales.
As soon as I walked in, I didn’t know whether I was lost in a Marshall’s or Big N Tall; thirsty salesmen belted towards me, reeking of last night’s tomato sauce and Miller Lite. To make a long story short, I asked for a slim fitting suit and left with pants and a top tailored for a NASA space station. As soon as I stepped outside, an abrupt wind gust filled them up with air and almost carried me off the ground.
A pestering reminder…
«You get what you pay for.»

Brides and tux renters beware this place is not even worth the one star! I came to MW to make it easier for my groomsmen to pick up their tuxes where they live. The Massapequa MW is the worst. Not only were the rentals faded, they tried giving my guys dingy yellow shirts. My 8 yr old ring boy was given a mens tux which he looked ridiculous in and when I complained they gave me the run around it wasn’t until I called central MW # that they finally did something. Save your selves the headache and brides save the panic. This place is understaffed and the staff they do have have absolutely no knowledge on how to take measurements. Drive a little further and try another MW

I wanted to stop in and browse for a casual sports coat and some slacks. I was greeted by the corporate welcome and when I told the employee what I was looking for, he was giving me a hard time. This also has to do with the fact that I’m 22 and he made assumptions already. The employee wasn’t very helpful, nor did he find anything I was looking for. He was constantly upselling me and I couldn’t even find a break to leave the store. I’m never coming back here.

Pretty mediocre experience at the Men’s Wearhouse at the Sunrise Promenade in Massapequa.
I needed a tux for a black tie event in NYC and figured I’d try out the Vera Wang Black Tux, as Men’s Wearhouse promotes it as «high end.» Paid about $ 200 after tax. They signed me up for a rewards program that got me $ 30 off the price without asking my permission. I’ve been getting 2 to 3 annoying promo e-​mails daily.
The measurement went fine. I was given a date to pick up the tux. When I arrived on the date, I had to wait 5 minutes for them to find the tux… because they had no idea where it was.
When I went to try it on, they kind of just left me alone to my own devices. I had to walk around the store to find the girl that was helping me. The tux was NOT what I ordered. I had ordered a slim fit cut. I received the slim cut jacket and a modern cut pant — which looked like something MC Hammer would wear. The shirt was also about 3 sizes too small (why did they even measure me?) The white shirt was a dingy yellow.
She went into the back to find a new shirt… and brought a modern cut shirt out that was about 3 sizes too big. She suggested that I take that one since «no one will see it under my jacket.» I refused to take the tux… and was told to come back two days later to get the corrected order.
I go back two days later. It was snowing, and the entire staff (including the manager) was lounging in the rental tux area… where the customers are supposed to sit. There were chairs circled around a TV, and snacks were on the floor.
Again, had to wait 5 — 10 minutes for them to dig up my tux from the backroom.
This time, I received a completely different pair of incorrect modern cut pants. They gave me the same exact oversized shirt as last time.
When I explained that it was not what I ordered, they tried to coax me into taking the wrong sized stuff. I refused. I had to wait another 20 minutes as they walked in and out of the backroom completely confused.
They kept bringing out incorrectly sized shirts for me to try on. During all of this, the manager continued to sit about 5 feet from my girlfriend and I. He didn’t address the issue at all when it was completely obvious what was going on. The only time he said anything was when he tried to flirt with my girlfriend as I was in the dressing room.
I eventually got pants that were close to my size. I never received the correct shirt. I asked for a vest to cover the over sized shirt. They gave me one off a mannequin that was missing buttons. I also never received the cufflinks that I paid for.
For the $ 200 I paid, this was a joke and a hassle. It’s obvious that this staff just shows up for a paycheck and has very little invested in their customers satisfaction. They get away with this stuff because they figure most guys don’t know what tux options are available to them and play off their ignorance.
Low class company. Low class staff. Low class experience.