FedEx Ship Center

Wow I really thought I was the only one dealing with this issue, but I guess not.
I was waiting all morning for my package, the expected delivery time was at 10:30am.
I looked out the window, 10:48 still nothing. I literally stayed by the window, until 11:00am. When I assumed if they come they’ll ring the door bell or something. Soon after I walk away from the window, I received an email stating «delivery exception». That the «Customer not available» Seriously! What the hell! No one even rang the door bell, I ran downstairs and saw there was no door tag on my door either! This is absolutely absurd! Now I have to take time, to go all the way to the damn shipping center! This is so inconvenient for people and is absolutely UNEXCEPTABLE! It is a simple doorbell, what in the world is so complicated to understand, just press it and you’ll get your job done.

This is more so a review for the company as a whole… I missed a delivery two days in a row, when I left specific instructions for the driver to ring all the bells. So then I had to pick up the package from the Maspeth center, which is very far and out of the way from where I live… I called customer service to ensure the hours of operation for pick up. Arrived at 9:15, because they opened at 9am. When really they opened at 10am. So this messed up my whole morning. FedEx disappointed.

If there was only a way I could do this review and put ZERO stars.
This is the worst FedEx in ALL OF AMERICA! The drivers don’t even knock on your door. They just get out and put a doortag on the door and get back in their trucks and drive off. They know their service is bad too, because they made sure to not let the telephone number to the facility get anywhere.
This morning I look out my window and see the FedEx truck. Assuming, he is on his way to my door, but instead he was already back in the truck and proceeded to drive off. No knock on the door or anything just a doortag saying I wasn’t available, how can you leave a door tag without even knocking?
Livid, I quickly call customer service since there is no direct number. The woman on the phone tells me that she’ll message them (because she doesn’t have their number either) to request a delivery attempt and that someone from the facility will contact me soon. We’ll see how that goes…

Okay so don’t expect a friendly tone, a smile or any pleasantries. I basically make a living off of small talk and these people ain’t talkin.
The good news is that they aren’t quick on sending out packages even when the tracking says they have scanned your package in order to return to sender. We around noon, on a Wednesday, and our to be returned packages were still there. With a little coaxing the guy behind the counter begrudgingly searched for our packages and found them.
You have to have your door tag or tracking number and be the person listed on the package (spouses running errands beware) cause they’re stricter then a federal building.
There is no real public transportation so we Ivette’s it and the driver sat outside for us. Luckily were didn’t have to wait too long but it wasn’t quick either.
Good luck!

Nothing but trouble with FedEx for years. Package is lost, the Ship Center is horrendous, guys not putting out door tags or putting one on and not ringing your bell. Unfortunately Apple uses them as their shipper so every once a while I’m forced to deal with them and it’s never been a smooth experience. Your best bet is to have them deliver to location pick it up yourself.

DO NOT USE FED EX. THEY ARE NOT A GOOD SERVICE. 1. There is No Name on the ticket left at your door. If it is a multiple dwelling whose is it? And when you call they refuse to tell you and if you go to the god forsaken location that my niece went to and you r not the person/​they will not give it to you. So it might be 1 of the 4 people in my house this package was for. Now i found out it was me. But i could not have it sent back because they made 3 attempts to deliver it to the address with no name.

One star for FedEx as a whole for Queens Borough — Maspeth Facility.
As many of the reviews state, I had the same problems. Tracked my package online and l kept receiving «DELIVERY EXCEPTION». Without receiving ANY door tags! Very frustrating. THREE failed attempts to deliver. I swear they don’t even get out of their delivery truck.
Pick up: thankfully I was able to pick it up at the ship center with no problem. Employees are helpful yet monotone as fuck. Just provided the tracking number and an ID. However had to truck my ass through 2 subways and 2 über rides to make it to the ship center in the middle of the Serbian desert.
((BEWARE: you have to pick up before they send back to sender! Don’t assume they’ll hold it for weeks))
FedEx please get your shit together. Get your people motivated to actually give a shit and do their job properly. Little word called management — please execute it.

They say they close at 8:15pm and I was there at 8:10pm believing I made it just in time but NO I didn’t! The doors were locked! I am very upset right now if you DO NOT close at 8:15pm then you SHOULD change it! Worst FedEx ever with their FALSE advertisement of times! Try fixing that FedEx!

they tried to deliver once, left a sticker with very little information, they attempted to deliver again after anticipation, the whole day was wasted, and nothing. A call was left and I was promised re-​delivery. NOPE. Because after waiting all day with a giant poster taped to the door of the outside of the apartment with the phone number to call for delivery not even another door tag was left. #ultimatefail #theworst #pleasestopsucking

Generally, people namely come to pickup packages they couldn’t receive or which couldn’t be delivered. It’s a bad setup for any customer interaction. Mine is a such story. Expect the worst, get the worst, and just be glad they didn’t kick your box since little accountability or embarrassment can come of their many temporary workers.

worst service ever. stuff there work super slowly and never help. don’t ever attempt to go pick up and ship there. you will have to wait for at least an hour there.
ZERO star. I would give negative star if possible.

i wish i can give 0 stars, waited all day all night for my Daughter Christmas Gift @ 8:00pm got a update that they attemped to DELIVER. I live in a APT and theres NO way i couldn’t hear the door bell, i got NO sticker NOTHING. HOW DO YOU PEOPLE GET AWAY WITH THIS???
I call fexed and all they said was ‚” you can go pick your package up” Oh i‘m sorry but thats not why i paid you assholes a extra $ 9

Horrible service. I literally saw the delivery guy pull up to my building and leave a sticker on the door. No knock no doorbell nothing… Meanwhile I’m trying to put on my sneakers to run down the steps and by the time I reached the door he was gone… 3 minutes later I’m on the phone with customer service and they explain to me that the dispatcher will call me at 6pm to deliver the package. 6pm comes no call… So I call customer service again, they call the Maspeth center and advise me that they will not drop off my package.
I HATE AND I MEAN HATE FEDEX

Review on call center and delivery guys.
Oh fed ex. I was surprised to see a notice stating I missed a delivery attempt. Ordered and paid for next day delivery and missed the 1^st attempt. Not familiar with FedEx since I’m all about the men in brown (UPS) I called the 800# for an update. A sweet rep in AZ said she would do her best to get a redelivery attempt today and I should be contacted by the Maspeth location manager within 2 hours. 3 hours later I’m on the phone– going in circles because no one understood I was trying to reach the main hub, in Maspeth.
I went outside, by chance and saw a fed ex truck. Ran, well hopping quickly (foot injury) I stopped him and asked if he had my package. His response could have went so many ways– he smiled, cheesing ear to ear. Guess me being in scrubs kept the response professional. He wasn’t my delivery guy– but jumped on his radio and a few short seconds later, another FedEx truck. Second truck driver said he has my package and was on his way to my apt. Sweeeet! Showed my… ID… and got my package and his number! What?! Happy with the actual drivers who are more helpful than those answering phones at call centers.
And you’ll never get the 718# for the Maspeth location. Annoying !

If only there were an option for negative stars…
So, the tracking history for my package says Fedex attempted to deliver my package two times but no one was home to sign for it. There are many things wrong with this claim because I was home during both attempts:
1. Tracking states the location of the two attempts were made to Maspeth, NY, when the delivery address was in Brooklyn, NY. So was delivery ever actually attempted? If the attempts did actually happen (highly doubtful), the delivery guy did not enter in the location info correctly.
2. I never got any door tags showing delivery attempts.
3. I called Customer Support about this package two times. No useful info gained from these calls. I asked them to tell me how in the world they tried to deliver these packages when they were still in Maspeth… The reps offered no explanation for points #1 and #2.
4. Rather than picking up the package at Maspeth, the alternate solution offered by FedEx Customer Service representatives was to deliver it to other delivery locations in the vicinity of the Maspeth location. No other pick up locations were available. This offers no convenience to customers.
5. Although FedEx said the package will be delivered again next business day, I do not trust that they will actually deliver it because of the first two false attempts.
This service is extremely deplorable. This is the third time this year I have had to go out of my way to pick up packages at Maspeth, NY. How is this even a delivery service company when I’ve had pick up packages from them myself? Can FedEx do its only job correctly?
What a giant waste of my time because some people can’t do their job right.

WHERE IS THE OPTION FOR ZERO STARS ??? FedEx is the absolute hands down worst.
Im sure you have heard countless amounts of stories about the «delivery attempt» scams. Happens to me almost every time. Happened to me today, but this time, I bugged the CRAP out of the FedEx customer service line to make SURE that my package would be delivered today. Every representative I spoke to PROMISED that I would get my package delivered today. Can you guess what happened? Right ! No package. Not even a delivery attempt notice on my door. Just the good old «delivery exception» notice on the FedEx online tracking system.
Its funny because I saw the FedEx truck in my development at 6pm (looking out of my window). At 6:30, the truck was gone. About 15min later (6:45pm), I called FedEx customer service for the 10^th time and explained this to them. They assured me that my package was going to be delivered by 9pm. After I hang up the phone with them, I check the online tracking and BAM ! «Delivery attempt at 6:19pm». Wow. Just let that sink in.
I have even had a HORRIBLE encounter with the «station manager» one of the previous times that this has happened to me. She was extremely rude and was even CURSING at me ! Cursing !! Andmay I add that I was talking to her in a very calm and respectful manner, but the conversation quickly escalated by her insist. Crazy.
I really dont even get why FedEx is even still operating. Customer Service is POOR & they fail to deliver service that we as customers are PAYING for. What kind of job requirements and job interviews do these employees have to go through for you guys to keep hiring shitty people all over the nation? When will your drivers stop thier bullshit lies? When will management take action and stick up for the customers? When will you get your act together, FedEx? These complaints have been going on for years, literally. Get it fucking together.

I wish I could give FedEx zero stars. I waited around all day for my package, then I find a sticker on my door, «sorry we missed you.» I’m sorry, but you didn’t even try to deliver. Home all day and my buzzer didn’t ring once. Customer service is horrible, you cannot contact the ship center directly, you have to go through their main 1 – 800 number, explain your story to countless different agents, they will bounce you between different departments, and good luck getting anywhere.
I cannot wait another day for this package to MAYBE get delivered, so I took the bus to the middle of nowhere Queens to this location to get my packages. There are 15 – 20 people in line and only the people working the registers, service is SLOW! The attendants are so rude. This is completely unacceptable. Why have they not tried to improve themselves? I will never ship FedEx again.

Took me forty five minutes to get in and out of this place on a Saturday. One person was working and you could barely hear him when he talks to you. You do hear plenty of people laughing in the back room though. Miserable… You might as well ship USPS so you don’t pay a premium. Avoid if you can! In my case, it was inevitable.

I’ ve been to this Fed Ex ship center a few times and had to wait a few times but NOTHING like the wait at UPS. It’s a small facility and parking is TIGHT. However, for the most part I havent experienced any rude or unprofessional staff.
Duh, if you think you’re not going to wait forever on line during the holidays at any shipping and receiving center. I will take this Fed Ex over the long azz wait at UPS.

Fed Ex. The crappy version of UPS. I know I’ll have an issue when I check my delivery status and reads Fed Ex as the carrier. They just don’t deliver packages on time ever. They find ways to lose packages all the time. The customer service is non existent.
So im sure your reason for reading this is because you missed your package and now have to pick it up from this location. I am sorry that you have to go through this. Find parking on the street if possible, parking lot has only about 5 spots. When you head upstairs, almost certain you will see about 6 people in line and only 1 person operating the register.
The person behind the counter is probably in a bad mood, but I went at 9am and they were already in a bad mood… lady you just opened! What made me angry was that for the past month we were fighting with Fed Ex on a package that supposedly got delivered to us, but we never got it. So we had to fight for them to cover the package from the sender. We reordered it and Fed Ex again was the carrier. This was under my wifes name but we live together.
I went on my day off and tried to pick up the item, and they said that I missed the package and its out for delivery, And that I cant pick it up anyway even if my ID says the same addess. So I left the store empty handed. My wife calls Fed Ex at 10 am and they tell her that the package is not out for delivery and that I am able to pick it up if I want.
At this point im already half way out to brooklyn on the BQE.
Lack of customer service, the inability to check the back for my package. The time wasted because I needed to go back later that day with her. I am FED UP with FED EX. There is no avoiding this place if you are getting a fed Ex package in Queens and have missed it. Don’t let them bring you down or let them get away with the laziness that they are used to.