Banfield Pet Hospital

This place is amazing! Dr. Woodall and Dr. Strabala are awesome! They are very knowledgeable and treat my pets like they were their own!

Yes, I was skeptical. A veterinarian in Petsmart? However, this has consistently been the best service and care I have ever received from any vet. The vets here are the best. Friendly, knowledgeable, and really care about their patients. They take the time to work with you to help you take care of your pet. The support staff are also excellent. I love that they ALWAYS followup with you after every appointment. The pet insurance is well worth it.

My dog Molly always gets so scared when we come to the pet store or vet, her whole body shakes. The staff are understanding and calm, super friendly and very helpful. They took care of my questions and provided an estimation of costs so I know how much I need for the next visit.

Talk about customer service! When we moved to Cincinnati, we took our dog to the Mason Banfield because of the wellness plan we had before we moved. I had been to 3 other Banfield vets in Cincinnati but felt completely different about the one in Mason. The vet was beyond nice, respectful, and really seemed to care. The front desk staff was also super nice, called when they said they would, and were very professional overall. I was completely happy with the service we received. It was not a pain to go to the vet for regular shots/​check ups like the other Cincinnati Banfields had been.
Not until we again moved to Chicago did I fully understand how great I had it. After looking at the numerous horrible reviews of Chicago area Banfields, I called my old Mason Banfield and Kim answered the phone. What an awesome experience. She explained that some Banfield locations are owned by Banfield corporate, and others are actually owned by the vets themselves. You can see how the quality & service levels would differ. My Mason location was of course owned by the vet and it seems that most Chicago locations are owned by Banfield corporate. The vet at the Mason location overheard our conversation and was quick to offer 2 vet owned locations she knew about. Kim also offered to contact their national manager to get me the names of their «top» locations in the area for customer service & quality.
I was this close to cancelling my wellness plan because I was hating all the Banfields in Chicago. Hopefully I can find one that isn’t horrible and more like the Mason location!