Bliss Bridal & Formalwear

This bridal shop doesn’t seem to know what they are doing most of the time I talked with them. I am a bridesmaid whose dress was chosen through this company. Most of the time I felt like I was telling them what they needed to do in order to get things ordered and taken care of there. I spoke to them numerous times and each time was under the impression that there is no unity in this company. My bridesmaid dress took more than 3 months to get to them and then had to be shipped to me who lives out of state. This left for VERY little time to get my bridesmaid dress altered. Kept me worrying about it if I would get it in time. Even if they are not the ones in charge of how long it takes to get the dresses cut in shipped, I would suggest they change to a different dress manufacturer so they can get dresses in a timely manner. In their defense, this is all during their most busy season, but even so, as a bridal shop, they should plan better on when bridesmaid dresses arrive for their customer. Seems like Mason City needs another Bridal shop who can up the standards!

Terrible place. I found a bridesmaid dress for my sister who lives nearly 4 hours away and the girl working told me I wasn’t allowed to take a picture to show her unless I bought it. How could I possibly know if I wanted to buy it if my sister isn’t allowed to see it first? I asked the girl this and she said she didn’t want people to find dresses they liked then buy them online to save money because they wouldn’t make any money on them. I assure you, customer service and weird policies are hurting this business more than someone taking a picture of a dress. That was clearly not was I doing anyway. I’m kind of glad I didn’t get to show my sister because I have heard of way too many stories of them ordering the wrong tux colors, altering a dress incorrectly and being super weird about where bridal dresses are allowed to be in the store (not allowed to leave a room with a gate or something). I wouldn’t recommend this place. Go to Rochester or Waterloo for a better selection of stores.