Botello Lumber Company

ATTENTION CONSUMERS! Do NOT purchase TOR0 products from Botellos. Toro authorized dealer or not! I purchased a brand new 30″ TORO TIMEMASTER lawn mower from them LATE in 2014 with a «bumper to bumper «full toro warranty. Before purchase they assured me any service needed during the three years would be done on the premise of botellos in mashpee, 20 mins from my home. after performing toro recommended break in exercises and change oil, OEM factory spec, a loud audible knock developed. i immediately returned unit to botellos for inspection. after having the mower two weeks they insisted nothing was wrong. mower was stored for winter. early spring of 2015 unit developed a loud screeching noise when run more than 30 mins on a warm day, 75 degrees. i returned the mower with video recording of the problem. after 4 more weeks of them having the mover the still claimed no issues. fearfully i continued using the mower into july until temperatures climbed causing blade bearing assembly to momentarily seize! i again immediately returned mower to botellos for obvious issues with the blade bearings… after another Mutli week wait the mower was again returned to me with «no issues». after a long talk with upper management, a store manager, i finally got a call from ron service rep. he assured me if the issue «occured again» he would warranty the entire mower for a new one due to the issue. when i brought it home and immediately ran it, it was obvious they hadn’t done anything to repair the issue!2016 issue continued and unresolved with no replacement! after telling me again they couldnt possibly look at it for at least a month i have elected to travel over an hour each way to another toro dealer. a 5 min inspection from this REPUTABLE toro dealer they determined the bearing assembly was bad!.what really upsets me is toro had a RECALL for a very similar issue on the same model one year prior! i feel like my personal safety was jeopardized by Botellos IGNORANCE! this «commercial» mower was used once a week for one hour for less than 12 weeks in two years. im not sure what is worse the product or the «warranty».never buy power equipment from a lumber yard, big mistake on my part! Fighting for customer service and what i paid for is similar to walking through a closed door with BOTELLO LUMBER, in my opinion.

A great local lumber yard and hardware store. While not as massive as a Home D or Lowes this location has pretty much anything for most any project.
The lumber yard also has a mill for any custom work.

This store was much bigger than I expected. They seemed to have a big selection, however, I was never able to get anyone to help me which was disappointing. I was never able to find what I was there to get so I left and went to Home Depot whiich had it.
I will try them again I am sure.