TrailersPlus Marysville

Purchased a trailer from here 3 months ago…2 months into having it the tire falls off. No big deal right, we have a warranty on the work. However we need the trailer to be working ASAP — it is a major part of our day to day operations at our business, So our go to guy runs out and picks up the needed parts and does the repair. All receipts saved and a call made to trailer the company to let them know. We would only like to have the parts we purchased refunded to us. They tell us (after the repair) we need to drive it to Olympia (over a 3 hour (on a good day) round trip) so they can take apart the work that was just done to look at the serial number. This is absolutely not an option — we do not have time for that. The next option given a week or so later was to drive it up to Marysville (a 2 hour round trip) for them to «look» at something else. The parts I wanted reimbursement for come to about 64 dollars. I would have spent 3 times that in gas and 2 times that in payroll for a guy to drive the trailer there — not to mention the loss in revenue. I will just eat the cost on the repair — and take it as a lesson learned.

TRAILER MINUS
I bought a trailer, Curt hitch and curt ball joint. Had it all installed by trailer plus one year ago and drove it 1200 miles from Phoenix to Seattle, went over a speed bump and the trailer popped off the hitch, so I thought I broke it myself. So I parked it and left it till I had the time and money to fix it so I Brought it to this store recently to get the trailer fixed but Come to find out they installed in Phoenix a 1 ⁷⁄₈ ball joint, the trailer required a 2″ (This store even charged me for a new ball joint SHAMEFUL!!!) I called their corporate office and they lie to me and tell me they don’t sell Curt ball joints? I bought a Curt hitch? So I guess I just brought a ball joint from them then took it off put a smaller one on on purpose then loaded my two small children right behind the trailer with a couple of thousand pounds behind them and drove it for a couple of states? I called them to see if they would help me fix the scratches on the back of the vehicle that were caused by the trailer sliding into it when it popped off, I’m not even asking for any money for when it popped off the hitch while I was unloading and fell scuffing and bruising my shoulder or the risk my children took, or even when it popped off at 55 miles an hour and I was able to slow down with it chained to my vehicle, I still have trouble driving with the trailer cause I can’t focus on the road, I can’t stop looking in my mirror fearing it will pop off… so if you want to buy from this company and have an issue you have been warned!

I definitely recommend Trailers Plus. This was the first place we went in our search for a trailer, and we found exactly what we were looking for, and right in our price range to boot. Barbara was courteous and knowledgeable, despite telling us she hadn’t been working there for very long; and all the other guys were great, too! We were able to put a hold on the trailer while we waited to get some funds transferred, which was convenient — they didn’t pressure us one bit. Once it was all said and done, they were thorough in going over maintenance and safety points, and made sure everything was in working order before we left the lot.

Nichole was our salesgirl. As soon as we walked in we were greater. We were helped right away. She asked what our purpose for the trailer was and showed us what would work. Didn’t take long to find our trailer. And it matched our truck color. Thank you for great service. Very friendly.

Salesmen were very helpful and helped me get what I was looking for right away. They even worked with me to find something in my budget. Overall I am happy with my experience at Trailersplus in Marysville