Sunrise Auto Detail

One star is far too good for these people. Whatever the hell they did to clean my vehicle ruined the custom side badges I had. They went into the shop silver, and came out black, with only flecks of silver remaining. When I brought it up, they immediately became defensive and tried to tell me they were already black when I brought it in. They refused to take any responsibility for the ruined badges, which will have to be completely replaced at no small cost to myself, and insisted that I pay cash because their card machine was magically broken at that moment. The carpets weren’t even dry despite them insisting the car was finished. When I got in the car, it was in NEUTRAL instead of park, nearly causing me to injure myself, and the heat was on full blast — instead of drying things out like they should, they simply turned the car on full heat, which was reflected in suddenly having less gas.
Needless to say, I will not be returning to this shop, and anyone else that goes there shouldn’t expect anything more than excuses and lies. They are lucky I don’t call the police or contact a lawyer for a small claims suit, because I’m seriously considering it.

Called one day before and made a next-​day appointment for 8:00 am, when the business was scheduled to open. Was very pleased that they could get us in on short notice. They quoted us a completion time of «no more than 3 hours» for our interior detail package.
We arrived at 7:55 am. At approximately 8:10 am we called the business. Someone on a cell phone answered and said he would be here in a couple of minutes. We then dropped off the keys and went home to wait.
Three hours passed and we received no phone call. At 11:30 am we called and were told «Oh yeah, it’s basically done, just drying.» We arrived at 11:45 am to find our car completely unattended with the doors unlocked and the key in the ignition. Apparently their way of drying out the interior after shampooing it is to turn the car’s heat on full blast and leave it running in an attached parking lot. It was a complete sauna inside.
While paying for the service we spotted the floor mats hanging outside their office. We reminded them that those were ours. About one fifth of each mat was still soaking wet.
The interior cleanliness is nice and the car smells better, which is what we took it in for (to try and remove a foul odor caused by spillage). There are still bright red stains on the floor that didn’t come out during their shampooing. I’m not sure whether that’s them doing a poor job or just the nature of whatever spilled.
Despite the end result being tolerable, I cannot recommend this business. They are poorly operated and the fact that they left our car on with the keys in it and heat blazing while being nearly 100 yards away really ticks me off. We’ll be going elsewhere for any future detailing needs.

This is by far the best auto detail outfit in the Snohomish County area. They have a bunch of different packages so you can pick what exact deal and services you want and that way avoid paying for a service you may not think you need at the time. So you’re basically getting the best detail service in the area from an outfit with many years of experience catered to the exact services you want for a great price. I wouldn’t go anywhere else and often tell my friends about this place.