Puget Sound Pediatric Dentistry – Marysville

I can not express how upset I am with Puget Sound pediatric dentistry. We went in because my 4 year old had a cavity. We went in to get X-​rays that they were un able to get so then made us come back another day. The next time we came in AGAIN they were unable to get X-​rays and both times they wouldn’t let the us in the room with our daughter. They asked us to come in a Third time so they could charge us AGAIN for a job they couldn’t do! It has now come to the point my daughter has to have a root canal because they couldn’t do their job!!! Our new dentist got the job they were suppose to get done months ago, in minutes!!! NO STUPID run around charging us for vista where THEY DID NOTHING!!! Now we are paying hundreds of dollars to fix a problem that could have cost far less if they would have done there job the first time. Call me crazy but I don’t think people should have to pay for services that haven’t been done!!! I’m Seriously considering Slapping a Law suit on them. Hope you learn from my mistake and DONT TAKE YOUR KIDS THERE!!!

Dr Lugo and staff are spectacular with kids! Cleanings are swift, kids are happy upon departure, staff and Lugo pay close attention to any potential dental issues. We started seeing Dr Lugo in Marysville until they expanded their location options to Lake Stevens.

My children have only been going to Puget Sound Pediatric Dentistry for a short time, but Dr. Lugo and his staff have made a long lasting impression-​A wonderful impression! Very professional, gentle and genuinely kind.

We always have dr. Lugo and his great! Great with kids and honest opinions. My daughter had a few dentists before dr. Lugo and she was terrified with previous dentists. But she was at ease when we switched to dr. Lugo. Very kids friendly environment, there are yes and headphones to relax the children. And dr. Lugo is funny. My kid asked if she still can continue to see dr. Lugo even when she grows up.

We really enjoyed Dr. Lugo. He is great with the kids, and when we took our 5 year old in expecting that he was going to need a crown, he only needed to do a filling once he actually got in there an started. Dr. Kramer was also great with the kids. Their policies are horrible though, I can understand them wanting payment upfront, but the way they bill their anesthesia seems sketchy. Not only that but their front counter staff and office manager are horrible. They are rude and extremely unhelpful. They couldn’t answer any of the question we asked and needed answers to, to ensure our son’s dad had the information required for him to pay his portion, and wouldn’t let us speak to the dentist to get the answers we needed. Also because Dr. Lugo was able to just do a filling we over paid, well their policy is that they will refund you within 30 days. What they don’t tell you is that it is not 30 days from when your insurance pays for that procedure. It is instead 30 days after the insurance pays for the last procedure any of your children have had. So like our daughter had to go in 2 weeks later, and since the insurance paid the first claim but is still processing the second claim, both of which we have already over paid our portion, they can’t refund us anything. The office manager basically said, well we don’t need your business since you called to ask us about your refund. I am sorry to say that even though we enjoyed the dentist I would never recommend this place to anyone because of the office staff.