Show Me Moving And Home Delivery

Terrible service. Nobody has 4 hour delivery time frame to stay home to watch you guys coming. Plus they said they would give me a call when they were on their way. NEVER DID. they dropped off the 120 lbs sofa right in front of my condo door without letting me know. If I knew they were here, I would’ve asked them to put it inside of the condo door at least, I didn’t expect them to carry it up to the 2^nd floor where my condo is, but at least don’t block the entry way of the condo complex. And I was not able to move it out of the way by myself.

I ordered a sofa set from Coleman furniture, and Show Me was the delivery company. After reading the reviews, I was very nervous! However, Michael from Show Me called to schedule my delivery, arrived on time, assembled all the furniture, and provided excellent service.

Like everyone else, my experience with this company was horrendous. I was having a dresser delivered from Restoration Hardware, and from the first call, to the last call, it was a terrible experience. They called me on Friday to tell me that it would be delivered on Tuesday, I didn’t have any options. And that I wouldn’t have any clue of a time period, until Monday before 3:30. Well, on Monday at 3 pm I get two calls. But when I pick up, no one answers either time. I have to research the number to find out that this is the delivery company. So, I call the number and no one picks up on the operator line, so I have to start calling extension by extension to get someone to pick up the phone. Once I finally get a pick up, he tells me that my time is 10:30 am to 2:30 pm. Wow, what a convenient time. And a 4 hr window? Seriously? Moving is not like repairs. The difference should not be that great in length of time needed for each delivery. He tells me that I will get a 30 minute notice, I say that’s not enough, I need an hour. He says ok, I’ll write it all over the order and if the drivers don’t see it, I don’t know what they’re doing.
Well, day of the delivery, I get a call and again, when I pick up, no answer. So, yet again, I have to call the company directly and find out what’s happening. I asked, do I have an hour? He said, well it says their en route, I’ll send them a message that you need at least 45 minutes. A little more than 20 minutes after the initial call that didn’t give me any information, I get a call from the drivers, they are there and want to know when I will be there. I tell them about 10 minutes and they said something to the effect of, ok, I guess we can wait. As if there was any question and they would leave? Once I arrived and answered the door, it was fine. They didn’t seem particularly careful, but, thankfully nothing was damaged as we have a pretty clear route from our front doors (thankfully which are double doors) to the end of a short hallway. But, Restoration Hardware needs to seriously reconsider using such a horrific company.

1. The operating structure for this business is patently absurd for private deliveries. It makes no sense to call me on a Tuesday to let me know that an automated process would call me on a Wednesday to let me know which three hour window of my day I would need to set aside in order to wait for a delivery man on a Thursday. (This is true no matter which three consecutive days you choose.) I do not (alas!) spend literally every hour of any day at my house, and it is very difficult to set aside three hours of any day, even forewarned, with less than 24 hours notice of which three hours those would be. This is a model that makes sense for business deliveries to, say, offices or cafeterias between 9 – 5; for an average working individual, it requires almost unheard of flexibility, or pending unemployment. (As a graduate student, I operate continuously in both spheres, and still had a hard time making this work.) Calling me 10 minutes ahead of the truck’s arrival does little to mitigate the logistical problem at hand.
2. If you are going to operate under a confusing and demanding delivery protocol, it might be best to adopt a less hostile attitude to customers (such as myself) attempting to understand what it requires of them, particularly as they try to plan out their week on so little information while on the phone with you. Valerie, I apologize if you thought I was rude: I stand by my assessment above. But it wouldn’t have hurt to try to explain to me your own operating pressures a bit more clearly. You certainly could have avoided hanging up on me.
3. The guys who delivered my bed were professional and friendly. They were also not very good at moving a bed (admittedly up steep St. Louis stairs), and appeared exceedingly tired from a day’s worth of constantly moving things. Nothing in my home was damaged, nor was the merchandise; but I would rather have knocked on my neighbor’s door and taken care of it myself, in retrospect.
TL;DR — rude, inefficient company, burdensome to the customer, inconsiderate of its employees. Will not work with a business who makes use of them again.

I ordered a bed from WayFair and received an email informing me Show-​Me would be delivering my bed instead of FedEx of UPS. I was confused because I had not paid for furniture assembly or even the extra fee to have it delivered into my home. I just selected the free, drop it at your door delivery WayFair offers. I decided to look into who was delivering my bed and OMG I was terrified after seeing these reviews. I also checked their BBB rating and saw they had «resolved complaints» but on some of the reviews people said that BBB never really did resolve their complaints just changed the status to resolved. I also checked the Facebook and it appears to have a positive rating but it was mostly employees trying to beef the rating up for their own company and didn’t appear to have any actual valid reviews. So I completely freaked out. I actually worked Sunday so I could have the entire day to be home for delivery. I even considered setting up my security camera in the living room so I could record the «drunkards» «damaging my home» as other Unilocal reviews reported. First of all, it is entirely possible all those horrible things happened to those poor people. Second of all because of their reviews I made arrangements and took some responsibility to make sure I received the things I ordered and paid for.
1. I made sure I had my phone turned on and near me to get the call ahead the day before and confirm my delivery time when called
2. I took the day off (well worked Sunday to cover my Tuesday shift) and got up early and was ready well before the 8:30 arrival time I was quoted for earliest delivery
3. I kept my phone on and nearby for the call that lets me know when the drivers are nearby
4. Stayed home until it was delivered and assisted with opening doors and supervising the workers and inspected boxes before signing the damage waiver
So I have a completely positive and uneventful experience with this company. the only thing that was different than quoted was I was given a call 10 minutes before arrival and not the 30 minutes I was originally quoted.
Now if I had been at work there would have been a chance that I would have been late if I had come from work (the message states the drivers are required to wait 15 minutes after arriving but it also said they would give a 30 minute heads up so that that with a grain of salt).
Soooo long story short. The drivers arrived were respectful, they did smell of cigarette smoke and finished their cigarettes before unloading but I don’t really care about that stuff, some people might. The did a professional job unloading and my items did not appear to have any damage, they were careful in my home. They reviewed the paperwork with me then took photos of my packages undamaged in my home. Then they left. The whole exchange was quick and painless. They weren’t required to even move it into my home as I only chose the free shipping which WayFair described as been a doorstop delivery only.
Now WayFair also said I did not have to be available for delivery but it seemed like they wanted signatures for delivery confirmation and inspection of the condition of items. If I hadn’t been home there is a good chance they may not have left the items. So keep that in mind as well.
So if you want to have a good experience with this company and you have no other choice because the people you purchased something through have chosen them the best option is to take as much responsibility in your delivery as you can. I know what you are going to say «I shouldn’t have to take off work.» «I can’t take off work.» «I should be able to call back and get an answer if I miss a call.» Yes all those things are true but based on the horrendous experiences of previous people seems like you have the option of just hoping it works and they leave your items no signature, or that they actually do give you the 30 minutes call ahead and then when your stuff doesn’t come you can play phone take and get your blood pressure all raised or just be proactive and be available as much as you can so you can actually get your stuff.
I found their website to be great, I called and spoke to a customer service person and she was great. The movers were great. Like I said may not have been as pleasant if I hand’t made my self so available but who knows could have been just as perfect as it was today. Wish everyone luck and sorry to hear how bad these other folks times were. I was very upset to read them :(

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
Avoid this company like the plague! We bought a bunch of furniture from Bassett and (unfortunately) they use Show Me as their local delivery service. Bassett is a five-​star company but Show Me will need to up their game significantly to be worthy of the single star I am giving them. Sadly, Unilocal won’t allow zero-​star reviews.
First delivery… everything arrived filthy!
Second delivery… tons of problems with scheduling. Not sure who this Nathan character is who claims to do their scheduling but he probably needs to consider a different line of work.
The district manager at Bassett approved their $ 100 fee to guarantee a delivery time (first stop) for their second delivery yet they still arrived an entire hour after the ETA I was given. Not sure what world they live in but 10:40am does not constitute first thing on this planet.
Also, I have damage to my home that Bassett will be paying to fix. When I spoke to the district manager today I recommended they find another local provider. Show Me is 0 – 2 on what was supposed to be «white glove» delivery.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

They hire thugs and drunkards. Never use this delivery service! They are rude and will scuff up your walls and get mud on your carpet! Very unprofessional!

Horrible delivery company. Coming from someone who has experienced the service of this company from a professional point of view. I work in furniture sales and I shudder at the thought of my customers having this company deliver their furniture.

I ordered a product from Costco which is stocked by Icon Fitness. Icon Fitness uses «ShowMe Moving & Home Delivery» to dispense «Threshold Delivery» service.
There is a back story but the very short version is:
I ordered the product. I received a call from ShowMe to schedule a time for delivery. I scheduled that time and requested a «one-​hour call ahead». The personnel agreed. The day of delivery, I received a call from ShowMe delivery personnel. I left my job and headed home to receive the shipping (it’s very hard for me — a doctor — to leave my job for an amount of time but that was the only option viable for this situation). When it was about 10 minutes before the expiration of the timeframe, I called. No answer. I called a minute later. No answer. I left message asking for return call as I wanted to make sure they were still on target for a timely delivery. When it was «past due», I called again. No answer. I left a note on the door stating I had to leave b/​c they missed their deadline and I had patients to attend to. On my way back to work, I called once more for good measure. They answered. They said their truck broke down (an excuse used previously according to a BBB complaint). The guy said he’d be 40 or more minutes. I told him I can’t wait. He said, «You don’t want the item*» and I replied, «Obviously I do, but I have to get back to work. Can you leave it at the door or reschedule for Friday?*». He said that he doesn’t know if he can leave it and would have to call his boss to get permission but that he would have ShowMe call me if he couldn’t leave it so that they could reschedule. I never got a call and they didn’t leave it at the door. Having received no call, I called later in the week. The lady said that they attempted a delivery but that I was not at home to receive it — essentially making it seem as if it were my fault that the delivery was missed. Also, there was no evidence of them even attempting to come after our discussion — no «missed delivery» note and my note was still attached to the door. I corrected her. She said she couldn’t schedule it for that Friday. I told her I refuse the item and that she will need to return it to Icon Fitness.
I reported this to BBB and noticed that I wasn’t the only one with similar problems. What was very disturbing is that BBB closed my complaint using the information that ShowMe told them — that it was my fault that it wasn’t delivered. BBB has false data reported and concluded without asking me if what they said was true.
I would NOT do business with this company.

I had used ShowMe movers in the past and had a wonderful experience, but this past time was the worst move I’ve had compared to the last 8 moves combined (two of them being cross country). More things were broken and mattress were dragged across wet truck beds leaving huge dirt marks. The company pulled a bait-​and-​switch by subcontracting the move to another, less experienced company, but we didn’t realize that until after the move. When I called the company, the «owner» admitted to subcontracting a company and claimed to want to make things right. We decided on a reimbursement amount, but I’ve never seen that check. Stay far, far away from ShowMe movers. One other big lesson I learned is if the company doesn’t offer mover’s insurance, you probably want to keep looking

I wish 0 stars was an option. This «company» recently delivered something to my family’s home, and did about $ 500 worth of damage to our front door. We noticed it about 3 minutes after the drivers rushed out, and immediately called to report it. Surprise-​our calls were never returned. We called the merchandise company the next day, and they contacted SM on our behalf via phone and email, and never received a response.
After a couple of weeks, we finally received a letter in the mail from SM stating that our «alleged damage» was «reported 9 days too late, in which time ‘something else must have happened to our door.’» Attached was a copy of my mother’s signature on a «damage waiver» that had been PHOTOCOPIED from a form she had signed before they removed the items from their truck. They transferred her signature onto a form she had never seen, stating that the delivery drivers had left her property 100% damage free. How convenient!
DO NOT USE THIS COMPANY. If you order something online, and this company shows up to deliver it, refuse it. If you are unfortunate enough to be forced into giving Show Me any business, do not sign anything they give you. Unless, of course, you love wasting time leaving voicemails that won’t be returned, spending hundreds of dollars you don’t have, and gazing at property damage.