Express Scripts Inc

As a prescriber, this is absolutely the worst pharmacy I’ve ever had the displeasure of working with. They have terrible service, complete idiots working there, and they find every possible reason to not fill a medication they possibly can. If you have any choice, use another service.

Beg. Plead. Do anything you can with your insurer to avoid Express Scripts. In the last year, they have made mistakes on 4 different prescriptions. Twice they sent the wrong amount, then forced me to spend my time and my doctor’s time to issue a new prescription, rather than acknowledge their error. Once, they sent 6 pills instead of a six-​week supply. Then they ship UPS who leaves thousands of dollars of medicines on the front porch in sub-​zero weather. Customer service sucks too!

Three hours on the phone to cancel a prescription. Supervisors don’t solve any problem. Not only generic but fake medicines. They call everyday to offer refills that I don’t use. Stay away of this scum bag company it’s a scam. conterfeit prescription. made in china medicines.

This service has been a disappointment. My family switched over and we ended up missing refills because they were never sent. My mother was unable to get a hold of a person when she called customer service. I would not recommend this service to anyone.

Useless. Even if you live in an igloo and need a dogsled team to deliver your meds — find a different company. ZERO customer service. We spent HOURS trying to get the meds, delivery and costs straightened out. The only reason we even considered them was the phony ‘authoritative’ letter they sent about having to pick a drug company or losing our benefits. They should be investigated and shut down. Once they had our business — it took us ONE refill to realize they are simply not capable of managing delivery on time. Multiple phone calls to Covered California, our doctors, our pharmacy to get rid of them.

These guys are awful, but they sort of have you over a barrel. I need maintenance medication that is quite pricey. It probably saves a couple of thousand dollars a year to use these guys, over my local pharmacy, but every time there is a refill, there is some problem and I have to call into get it take care of. This time it was 3 phone calls. It’s also amazing how long it takes them to process an order. A refill is ordered on March 15^th, and I’m told it will ship on the 26^th? They’re nuts. Express-​Scripts is simply awful.

Worst customer service ever. Forced to use them through my insurence. Generics are VERY low quality and service is terrible. Lost prescriptions, billing out of nowhere, send out unordered prescriptions and screw up others. NO transaction has ever went smooth with this company.
I am also suspicious they are sending out conterfeit prescriptions as well.
Would never use them if I had a choice.

Express Scripts is only the tip of the iceberg when it comes to what the future of government regulated health care is going to be like. I’ve been trying to get a prescription for 4 weeks and have had nothing but the big ‘run-around’…Express Scripts says they are waiting for the doctor’s office to verify… the doctor’s office says they’ve called Express Scripts and so on.
This is a pathetic excuse for a ‘Health Care’ organization making it perfectly clear their only interest is making money from not filling your prescriptions.

Express Scripts is an epic fail! I just sent this email to them through their website:
I find your website, and in fact your service, incredibly frustrating and difficult to deal with. It has been 8 months since I began using your service and I have yet to have one transaction go smoothly. It is a complete exercise in frustration to try to deal with you.
I received a notice from you with my last shipment indicating that I have 0 refills remaining on the above-​referenced prescription. When I view details on the item I see that the wrong doctor’s name is listed. I would like to change this, but with the latest update to your website there is no way to do this.
Previously I sent an incredibly detailed email from your website correcting the information you had on file for 5 of my prescriptions. When I spoke with someone at the company to follow up on this they asked me to provide the detailed information for all of these prescriptions. When I said that I had spent a great deal of time researching the information and including it in my email I was told that the customer service department had no way of accessing that information as that goes to another department. REALLY? Could you be anymore inefficient and incompetent?
As a computer programmer there are certain standards and testing protocols for creating and updating applications. It would appear that you are completely unfamiliar with these standards. Do you even do any Beta testing? How about white and black box testing? I can assure you that this is not being done! If it were your website wouldn’t be an epic fail.
I told myself the next time I ran into a wall with your website I would cancel everything with you and go back to retail.
I will also post this opinion on every social media platform and every website that handles reviews of products and services.

I would also give them a big, FAT 0 stars if allowed! After 1 year of being called to sign up with them (Thank you BLUE CROSS) I finally signed up! I travel a lot and was always worried I would be «stuck» without my prescription, so I enrolled in auto-​refills. Well, the nightmare came true on my FIRST REFILL. Auto-​fill didn’t happen, so I called and paid for Express Delivery after the Customer Service Rep said «I don’t know why that it wasn’t refilled, I see that you DID sign up for auto-​refill». Now I have received FOUR EMAILS saying it is DELAYED DELAYED DELAYED. I don’t care how much you will save through these people — IT ISN’T WORTH IT!!!

Express Scripts called me as they offer services through my insurance carrier. I was mistrusting at first, and then as I was on the phone I looked up the Unilocal reviews– I think it’s the worst-​reviewed company I’ve ever seen! But I decided to give it a shot anyway because it sounded convenient. I made my order. Nine days later a 3 month supply showed up in the mail for 50% less than my local pharmacy. Great, easy service.

I am required to use this drug company through my husbands retirement. Hate dealing with them They don’t ship or keep records as expected. Any problem is the doctor’s or patient’s failure. I think the pharmacist run the company.

I would give them zero stars if that were an option. The company is impossible to deal with and run very poorly. I have had a few problems now with the company not being able to get my birth control refill to me on time and they offer zero help.
First instance — they gave the wrong address to UPS. They told me they could not reconcile the problem until UPS had a failed attempt at delivery and then they received the order back at their warehouse. They could not intercept using any sort of tracking code. My medication is temperature sensitive and needs to be delivered within 4 days. I told them they could not ship back the same package, as it took 2 weeks for it to be returned back to their warehouse after UPS could not deliver. They told me they would refill my next order in advance. In the meantime, the only other option they offered me was having my local pharmacist call for a copy of the prescription, and in doing so, I would be required to pay $ 105 in full for the medication (the medication is free only if I use express scripts). There is no option of reimbursement either.
Second instance — they sent medication that would expire while I was using it. I called them to ask for replacement medication. They told me it wasn’t possible to rush ship an order in 2 days because of their processing rules but would get it to me as soon as they could.

This is what my insurance company says about this company… «Express Scripts/​Medco prides itself on meeting its customers’ needs quickly and accurately. Express Scripts/​Medco By Mail has been ranked No. 1 in the nation in customer satisfaction by the Wilson Rx Pharmacy Benefit Satisfaction Report. For short-​term prescriptions, Express Scripts/​Medco is linked to nearly 60,000 participating retail pharmacies nationwide.»
Seriously??? What stuff are these people who are ranking this lousy company smoking or snorting??? Are they getting some free narcotics under the table???
Express Scripts’ customer service is sub-​par. Their customer service representatives don’t take responsibility in getting things done or in resolving problems. I needed a shipping address change. It is obvious this change did not flow through their entire system. I logon to my account on their website and I can still see that the address has not been updated with all the data points. I still get automated telephone calls saying they need to confirm my address which requires me to my waste time calling them back (at phone number that have to write down often at the most inconvenient time) to confirm my address yet again.
Good customer service is not required by them because people who need their medication are over a barrel and will go through the bureaucratic hoops necessary to get their meds and very often have no other option to use this sub-​par mail order service. We are CAPTURED CONSUMERS. Therefore, their service representatives don’t need to care or provide the best service, and the company has very little reason to innovate or improve their processes as long as they make money for their stockholders. We, the consumers, have no other choice. God bless free market capitalism (except when it is not FREE or when we don’t have the OPTION to dump this sh! tbag of a company).

I have begged and pleaded with my company’s HR department to drop these turkeys. Somehow no one was responsible for contracting with them, so there’s no way to get some other kind of prescription coverage. I pay for half my medication out of pocket so that I have the peace of mind knowing that I’ll have my medicine when I need it. Terrible customer service. Terrible company. If you ever have the choice, choose differently.

This company epitomizes everything wrong with business in our country. In one word, their policy is dehumanized, customer is always wrong, profit is all that counts.
Specifically, they have
1) poor service — they run late with deliveries
2) poor customer service — when I ran out of a daily medication, because Express Scripts was late in delivering it, I had to purchase it at the local pharmacy. Express Scripts refused to reimburse.

I’ve been forced to use this awful mail order service by my insurance company, Blue Cross Blue Shield. They say they take a two-​week turn around to refill medicine and get it to your door, but it’s been two weeks for me and they just shipped today… Oh! And I pay shipping in addition to my copay. I’m a type one diabetic and risk permanent damage by delaying medicine, but I guess that’s just part of the deal, right?
It blows my mind this scenario is legal. These companies will rape you and toss you aside with no though. If there is an industry that NEEDS government regulation, it’s this.
This company couldn’t care less about you or what you need. If there is another option, go with it, no matter the cost. Really. Do not use Express Scripts.

Worst company I have ever worked with in my life. My son needs daily injections. Every month Express Scripts fails to send out the medicine, so my son is going on and off medicine, as a result, he is missing school and having health issues. I am working on filing a complain with the Department of Health in Illinois, the BBB, and I will also send out the letters to all the politicians in Illinois. This company should not be able to harm people on a daily basis and not be able to be held accountable. We are keeping tabs on his health and taking notes, if this continues, we will have enough evidence against this company to file a lawsuit.

Express Scripts is a legal rip off. Tell me how is it possible that they can give me a 90 day supply but my local pharmacy cant? Here is a big 1−2−3 FU to Express Scripts and legal illicit scam
On top of the above, their customer service for MEDICINE (which we all know is about SAVING LIVES and not the all might dollar?) sucks
after attempting to enroll in the auto refill program 3x i finally gave up and went back to my local pharmacy.
Medicine is in a sad state of affairs

After a visit to my foot doctor, it was requested that I call Express Scripts to see if a specific medication would be covered or if I would need an authorization etc… After just two phone calls at about 30 minutes each and two different responses my frustration was already through the roof. I decided to check out some of the reviews for Express Scripts and one thing stuck out and basically summed up my feelings… Incompetent! The reps were extremely nice and wanted to help but they were just clueless! Then I did what one of the reviews suggested and I was going to do next anyhow and that was speak to a supervisor. I explained the whole situation and it seemed that she had the answers for me. So I thought…
I called my doctors office explaing what I was told so finally his office called and got yet another answer entirely! I’m not sure if I’m more annoyed with Express Scripts (since I’ve never had any issues in the past until now) or my Doctor who suggested I call myself! I think I would suggest to only let the Doctor’s office be the ones to find out what the procedure is regarding any medication. I ended up having to do something completely different than what he first recommended in order to even get the prescription filled.
All in all very frustrating and a waste of my time! Next time I will let the Doctor’s office deal with Express Sxripts! That’s what I’m paying them for anyhow!