Dobbs Tire & Auto Centers

Saw a lot of poor reviews here that scared me but my experience was that staff was nice and short of it taking an hour and a half for an oil change and tire rotation things went well overall. The waiting room is small and didn’t seem to have any AC.
Went back for another visit and waited an hour and a half for an oil change and emissions test. The guy at the counter could not explain why it took so long and didn’t seem to care. I overheard many customers complaining in person and calling in about bad service.

While my service and experience the day of my oil change were very good, the work as it turned out, was not.
I needed an oil change on my new fleet truck while driving in the area for work. After having it changed and then staying in the area that night, I was driving on the way out of town and the oil low light came on, and the digital screen said I needed to add oil! I stopped to check and the dipstick was dry. Called and asked if I could bring it back because it must’ve had a leak on new full size truck with 11k. I was 25 mins away.
Went to the Jiffy Lube down the street, he checked the filter, drain bolt, and then added 2 quarts because it was low and didn’t charge me… No leaks…

I have taken my cars to this Dobbs probably 2 dozen times over the last 10 years for everything from a state inspection to a nail in a tire to a new set of tires. They have always fit me in, communicated well with me and performed quality work. Always polite and never any funny business.

I had a flat tire and went to this location. They said it would take an hour to change it. I waited over an hour then got fed up and asked them to sell me the tire and ill change it myself. They then go it’s been changed for a while. So i’m sitting there waiting and they don’t even bother sending me on my way. Never will bother with this location again.

They quoted me on the phone for my 4 tires and one of them was free. I was able to get in that night. During the three day period I had numerous things I needed to done on my wife and my car. I was hoping to get this all accomplished while she was out of town (hence the numerous trips) I was able to accomplish the 2-​oil changes, inspection, 4 new tires, coolant flush and brakes that didn’t need to be replaced. They informed is of the problem with the brakes and that alone saved unnecessary $$$ that I thought we would have to spend. I haven’t always had the best experience with Dobb’s but this particular time they did great.

Last two services, the bill magically enlarged by $ 100-​$ 300 vs the amount quoted over the phone when picking up the car. Will be shopping for a new place for the future.
At least this time we didn’t have a rude employee explain that «we’d be doing ourselves a disservice» if we didn’t want the extra (even necessary?) service, hence my leniency with 3 stars (2.5 isn’t an option). They can be nice human beings, but I don’t feel comfortable with the business practices.

Overpriced mediocre work, nothing exceptional. They missed easy fixes the first time I took it in and told me my hub bearing was going I take it in 4 – 5 months after that they found the problem and said they didn’t see anything with the hub bearing… I don’t know what’s going on there but if you REALLY need something done and their closest they’ll get the job done.

I’m so impressed by Paul and this Dobbs location. I generally use the downtown location, but had to go here because I was on my way to work and had a flat tire. I didn’t have an appointment, so I was prepared to have to wait (that’s the only reason for 4 stars instead of 5 — I was there from 8:30 until 1pm… but it was sort of expected without an appointment).
Back story: I have had TONS of problems iwth my car, ever since I purchased it. It feels like I’m not in control whenever I go over bumps. I have a 2009 Scion TC and it has felt like this since I bought it used in 2011. I had the dealer look at it multiple times (3), a Scion dealership, 2 Dobbs locations other than this one and a CarX. Everyone can feel something happening, but attributes it to the alignment being off, which isn’t correct.
Paul tried tons of things to figure out what was up with the car. He even said he was surprised I made it into the office because of how bad my tires were. We got two new tires that are not racing tires (I didn’t even know I had racing tires on the car) and it drives SO much better now. I’m sure that whatever is wrong is still screwing with my car/​tires, but at least I can’t feel it! :) He didn’t charge me for ANYTHING extra that they did/​looked at, which is not how it usually works. He gave me a quote for struts and said that «could» be the issue, but that it’s a pretty costly repair to do just on a whim. He said he and the other alignment tech would love to take a look if I could just drop it off for a day. He also recommended the alignment school in the area to see if they could help for less money. He spent much more time trying to help figure out my car problems than he needed to, especially if he wasn’t getting paid for it. I really felt taken care of, but not taken advantage of. Thanks, Paul!
It was really a great experience, even though I spent the better part of my day there.

I was incredibly nervous about taking my car here after reading some of the reviews. but what’s a girl to do when she has a flat tire and a UYE to host that night? I called and was able to get an appointment for that afternoon. Friendly employees, both when I called to make the appointment and when I dropped the car off. They were obviously squeezing me in, it took an hour and fifteen minutes to fix the tire and a good 45 minutes of that the car was sitting in the parking lot. I was on my way with a fully functional tire for only $ 25. No damage to my tire, thankfully.
There’s plenty to do in the shopping center. I headed over to Schnucks to grab some last minute groceries but you can go have a beer at HotShots or check out all the things you never knew you needed for your house at Ace next door. I guess you could even go workout at the gym but that’s not my style!

Very poor customer service! I took my car in a week ago because my front tire needed to be patched. They said they couldn’t repair it becuase the tread was too low. Fine, I purchased a used tire from them. It hasn’t driven the same since, was not balanced correctly. Also, headlight on the same side of the car that they worked on went out after their work. I called to ask them to look at it to see if something was knocked loose and they basically laughed in my face. We have used them for several repair jobs in the past NEVER again. You can’t even honor a simple request to look and repair if you find the damage was due to your work? You lost a customer over the cost of a $ 15 bulb!!!

Great service! Quickly in and out. I’ve lived close by for several years but have always thought of them as just tire. I’ll be going back for an oil change the next time I need one!

So let me hear this correctly… The mechanic breaks something while doing a simple installation of a tire and I’m supposed to foot the bill for your error? According to this Dobbs location. Do yourself a favor folks and go to real pros. Not Dobbs. The only professionalism here is taking your money for subpar service.
natin

I had a nail in my tire so I needed a patch job that I could do quickly after work so that ruled out my regular mechanic. I decided to give Dobbs a try since I could get in late afternoon and they said it would be quick. I was happy with the job they did on the tire and the price of the repair.
However when I got into my car and found my door smeared with black tire dirt I was angry and that ruined the entire visit for me. How about a little common respect for other people’s things? I won’t go back to Dobb’s.
My mechanic might charge a bit more but he will not tolerate his techs tracking dirt and grease into someone’s car. They use disposable floor mats. They must put on gloves and some sort of seat cover because never in all the years of patronizing them have I ever had my car returned with anything soiled.