Orsini’s Appliances Sales and Service

BEWARE!
I called this company because my dishwasher wasn’t washing our dishes correctly, and it was making a grinding noise. I was told the service call would be $ 99, and that any parts or additional labor would be extra. I had to pay in advance.
The technician arrived the next day. He ran the dishwasher for about ten minutes, looked around inside, and told me that the motor was shot. He said repairs would cost a few hundred dollars. I told him no thanks, and he went on his way.
A week later, I opened the dishwasher and found about two inches of standing water left by the technician.
I called Orsini’s at 10:00 this morning, and was told they’d try to have someone out that afternoon to clean it up. Waited all afternoon, nobody showed, nobody called. I called back to Orsini’s at 4:15 and was told no technician would be available to come out.
I spoke to P.J. Orsini (he said he was a co-​owner), and he was quite abrupt. He kept accusing me of yelling at him (I was not), and at one point he even cursed. A business OWNER cursing at a CUSTOMER? Not a good business practice.
I wished I would have checked with BBB before I called them. They have an «F» rating (BBB’s lowest rating).
I’m still waiting for a technician to come out and clean this mess up. I told him that if someone doesn’t come out yet today, I’ll expect a refund of my $ 100. P.J. said that won’t happen.
DON’T USE ORSINI’S APPLIANCE REPAIR IN MARTINSBURG. RUDE CUSTOMER SERVICE AND POOR BUSINESS PRACTICES!!!
It’s a shame, too, because I prefer to support local businesses.
UPDATE:
P.J.‘s father, Paul Orsini, just showed up to clean up the water, which he did. However, he himself was very rude, pointing his finger at me for the way I «spoke to his wife». (I simply told his wife that if they weren’t going to clean up their mess, I would expect a refund of the service call.)
He also denied that his son cursed at me on the telephone.
He could have apologized for his technician leaving the mess in my home and then for his son cursing at me on the phone. But he chose to himself be belligerent.
Such a shame!

We have dealt with this company on two seperate occasions for service to our home appliances. First was a few months ago for the repair of our washer and most recently this week for the repair of our dishwasher. Both times we had the same techinician and were very pleased. On time, polite and very professional. The repairs were done correctly, very clean and quick on top of that. Highly recommended!