Public Storage

people living in the units. its was like a homeless encampment. bbqing, music and working on cars. managment says they are being evicted. evicted??? its a storage unit. company policy not being enforced here

People are DEFINITELY living in units here. It’s not just one unit, it’s multiple… so beware. Apparently managament on site doesn’t really care about the numerous trashy tweekers. Oh and they also have pets that live with them too. We’ve been renting a small unit since February with these people and I can’t wait till we eventually say see ya later.

Do not store anything here! Our boat was broken into and no help from management who told us that there is no surveillance (only cameras on the gate of office) and to call our insurance agent. Very disappointing. Also cancelled service and had to follow up on that too.

I really hate moving but when I do have to move Public Storage always comes through for me. They have helpful staff and love to use their packing material. Keep up the good work!

My experience was horrible. I reserved online and visited the facility within the hour to see the unit and get keys. First the onsite staff person informed me that the unit I reserved was not part of the $ 1 for the first month offer which was a big reason I chose to rent in the first place. There were signs posted everywhere for the offer it just apparently didn’t apply to me. She then made me and my three year old wait while she helped three people who were behind me in line. We waited in the hot sun (100 degree heat that day) then she informed us that the golf cart was broken and we would have to walk «a long way» which was true. The unit she showed me couldn’t not have been any further away from the office it was literally in the farthest most corner of the complex. When we arrived at the unit she opens the door and it was cut at an angle, not a full 5×10 as I had reserved online. She said it was «approximately» a 5×10 and that I would need to pay the full rate.

Free is not free. There’s an «administrative» charge, and insurance charge, and they’ll helpfully sell you a lock as well (locks must be to their particular standards). The unit they tried to place me in had NO lights (the one bulb was not working). They promised to have this fixed «in a couple of weeks». My friend was also renting there and there was inadequate (only one of the two lights) working at her unit. They’d given her the «couple of weeks» line as well and it had been several months. NOT SAFE.

I agree with other ratings people are definitely living there… multiple people seems very unsafe at night. I was there one night at about 9pm and there was a lot of people walking around someone was working on there car there … didn’t even look like they had a unit there… I moved over to the morello public storage much nicer

I have leased storage units at other Public Storage locations and this particular facility has been the best. The premises are clean and their is always someone available to assist you.
Public Storage, 3950 Pacheco Blvd. Martinez, CA.
Pros: Friendly & Available Staff, Clean Restrooms, excellent service
Cons: Customer traffic can be challenging on weekends, requiring interruption to move any vehicles that may be blocking other units. Limiting your visits to weekdays and evenings would negate this issue.
All in all I have had a pleasurable experience and feel very secure storing my items at this facility. Chris, the Manager is genuinely helpful and a delight to work with.
Highly recommended.
Property 8 362

Awesome assistance from Amber! Professional service and very nice & secure facility conveniently located. We could rent a cheaper space elsewhere, but it’s worth the extra $. Wish it was open later than 9pm though.

Easy Access, Clean and the staff was helpful. First time ever needing a storage unit and I felt well informed. Would use them again! Thanks for the great Service!

If you like to be overcharged, than this is the place for you. Not are you only required to have your belongings insured and they conveniently offer it, prepare your self to be treated very poorly. And don’t to be told about specials unless you ask. The only reason I’m comfortable with one star is the facility looks decently maintained.

Great storage place. Very good service. I only wish it was 24-​hr access.

When I first got there, I was in a hurry and only did the «drive by» of the unit they were going to give me. All I knew to care about was the size. I did not realize there are other things to care about when renting a storage unit. So I pay the fees for the «free month» (administrative $ 25, insurance $ 8, a lock $ 12.99 — now 15.99). I am ok with this for it would cost me more in gas to go to my other storage unit. I thought I would be there for three months total.
I got to my storage unit and started to unload. It did not smell good, like someone left something to die in there. I started become suspicious of the rat traps that were along side the building so I looked a bit more carefully at my unit. Good choice because there were dead rat stains (you know, like an outline of the victim) on the floor. Not just one, nor two but three! YUCK! Complete with body juices and hair on one!!! Even if it was cleaned up, I would be afraid of what my clothes could smell like after a vacation in storage.
So why three stars and not one? The way they handled the move. They get a 5-​star for customer service. I walked in the office and the guy was horrified to hear of this. He said obviously someone did not do their job. He moved me to another unit and because I was in a rush, he told me he would do all the paperwork without me there. I came back later to grab the key, move my clothes and move my stuff to the other unit. I insisted on one not in that building. My next unit was perfect, complete with a light in it.
I guess someone stored food items in one of the units and rats came. There must have been another dead rat someone close in the building. Unfortunately they have to wait until people move out to find said rat. Luckily, I know eventually dead rats mummify and stop smelling. Good cause that one building smelled really badly.
The options in Martinez are few… and I would have given 5 stars had it not been for the above issue. Kudos to the staff who was always friendly and helpful. Also, a good place to buy boxes.