Pawsitively Natural

STAY AWAY!!! I have always tried to do my best to «by local» and so for a long time, I have overlooked the fact that everything in the store is incredibly overpriced. However when you combine overpriced products with rude service you lose my business. Don’t believe anything that they tell you about their return policy. Basically if you buy something there and try to return (or exchange) it expect an argument. This is the third and last time I have been treated rudely there. This time it was over three cans of wet food that I had purchased several days earlier. I spoil my dog and have bought him and his dog friends food, treats, bowls and even a life preserver at this store. Never again. They lost a good customer over less than five dollars worth of dog food. You won. Great job Mark!

When we were staying in Humarock with our dog, we stopped here to stock up on his favorite dog food and other goodies for him. The best part was finding an all-​natural flea & tick collar here as my dog get ill from the topical chemical stuff my vet keeps pushing. Not a single tick or flea now since we began using that herbal collar. Thank you so much!

Great place! Owners Mark and Carol are incredibly helpful, caring, and honest. There is no «hard sell» as others posted. Carol even suggested looking on-​line for some products that could be less expensive! Yes, some items are cheaper on Amazon and others are same priced — I would prefer face to face interaction when taking care of my dog!

Carol and Mark know their products. They know dog food! When I moved to Marshfield in 2005 I was looking for a place to buy dog food, I found Pawsitively Natural. I was considering feeding my dogs a raw diet, but I had questions. Lots of them! Carol educated me about a raw diet that would work for my dogs. She also taught me about supplements and the many benefits of a grain free diet for my animals. One of my goldens has allergies and Carol directed me to the best shampoo and flea and tick products to use. Another one of my goldens had irritable bowel disease as diagnosed by my vet. Cody was on a prescription diet. After research and help from Carol I switched my Cody from a very expensive prescription diet I could only buy at the vet to a more affordable, healthier diet that happened to be a raw food. That dog, Cody, was rescue dog. She was a golden cross and she lived to be 15 and a half years old. To this day I credit Carol Brown for giving my dog five years longer than any vet predicted. Now I have a few more dogs… and they now eat a great grain free food. One that Carol helped me choose based on my budget.
Carol and Mark are great people, the care about their community and have a deep love for animals. I recommend many of my friends to visit them. A friend from work who lives on the North Shore even called Carol for advice on supplements for her cat. She still talks about how knowledgeable Carol is and how much she helped her cat.
And lastly, their prices are competitive and their selection and stock is HUGE! And if they don’t have what you are looking for they will find it!

I have nothing positive to say about this over priced store. I bought a dog crate and specifically asked Mark (owner) what the return policy was. He said if it came back with the box and receipt within «a couple of days» it would be fine. I brought it home and discovered the EXACT same crate was 80.00 cheaper (with free shipping) on a NUMBER of other online places.
I raced back to the store ½ hour after purchase with receipt in hand only to be told it could not be returned. He would offer me a store credit (minus the 5.00 fee he wanted for the bank fee). it must be a problem with my bank because his «machine» wasn’t allowing a refund. My bank denied any issue with refunds. Three trip later and battling both him and his wife I got my refund for my over priced crate.
These people are shady and their products are available cheaper online.

After being a customer for some years now I’m finally throwing the towel in on this place. Even though they still have the best selection around, the owners just make the experience horrible. As others mentioned, way too much of a hard sell and it’s always their way or no way. Umm hello, we are the customers and can buy whatever the heck we want and feel is best for OUR pet. I’m tired of getting lectured every time I go there. Now the husband is at it as well with the speeches. Ridiculous. You shouldn’t feel like a bad person for not doing what they say. Healthy animal in pembroke just gained a new permanent customer.

owner is much too much of a hard sell. very poor return policy. very odd experience. would not recommend