Chicken Express

This is probably the worst Chicken Express I’ve been to in regards to service. While I, and many of the people in Marshall, we’re excited to learn of the arrival, I have had more bad experiences than good. Tonight I decided that since the manager on duty, Atoya, could not be concerned with the service or provide me with a customer line and or head manager number, which I requested, that I would voice said concerns on Unilocal.I waited 15 mins for 2 meals that were to include 7 chicken tenders, fries, okra, and a roll. When I received the meals, with no apology for the wait, the fries were cold and the rolls were burnt. When I brought this to her attention, she replied that all the rolls looked that way and that they could drop more fries. Needless to say this would mean the rest of my food would sit and get cold during this time. There was not even an offer of a drink for my extended wait. I proceeded to ask for the managers info, since the one on duty was not courteous enough to return to the window and apologize, and was simply given a menu with the regular store number listed on it. Had this been the first concern with this location, I would not be writing a location and possibly not even known that I had subpar food, but as I stated initially, there have been other issues. On more than one occasion I have gotten home or down the road and realized I was missing a side. When I call, I’m always given the option to return and get said side, of course still leaving me in the predicament I was in tonight, with cold food or to return to the location on another day to get okra/​fries/​corn nuggets a la carte. I was once told by another manager that they really couldn’t do anything about the concerns, but take it out of the employees pay, as if it doesn’t mean that the «responsible» manager should just do a better job in training the employees. I hope this review is helpful to someone, in particular, that the manager sees it and does figure out a better training method and/​or improved checks and balances.

Location, location, location. Any time you set up show at the intersection of two highways, you should do alright. Again, this is a dine-​in fast food chain and not a five-​star restaurant like others seem to be expecting. I enjoyed it. It’s good to see new businesses in Marshall.

Not impressed. The food was mediocre, the service polite but not impressive, the restaurant was very clean and the staff cleaned the entire time we were inside eating. The worst part was the smell! My first visit was my last because the inside smelled like rotten chicken and bleach and they had not even been open a month.

Typical light crust fried chicken. The chicken meat itself was juicy and well seasoned, but really, what you want is that crispy crunch of the crust. Well this crust was more on the soft crunch, a very floury tasting crust.
I will say though, that the livers and gizzards are spot on, the livers had a great crust, and we’re juicy and tender. The gizzards were succulent, not those hard rock-​like things you get at some other places.
Being a brand new facility, will give it another shot, perhaps they were having a bad crust night when we were there.

JG score of ⁵⁄₁₀ (+1.5 for food, 0 for atmosphere, +1 for price, +1 for fountain Diet Dr Pepper, +.5 for service and +1 for we would return)
The chicken tenders, gravy, biscuits are all typical and good. The fish was just okay the 1^st time we got it but looked better the 2^nd time when we got the chicken. Fried pickle slices are bland and boring. Macaroni and cheese and the mashed potatoes are okay. It was not a heaping serving of macaroni like on the picture. At our last visit we ordered a 4 piece number 1 and they gave us 6 pieces each which was nice.
Atmosphere is okay, small but okay. The parking lot out front will blind you unless you are wearing a blast shield.
Price was excellent!
Diet Dr Pepper and Diet Coke and their sweet tea make the drink selection for us one of the best around.
Service gets a +0.5 for their speed and bringing it out to you.
We will go back. It is good. We will try the fish again.