The UPS Store

I’d like to thank the owner for commenting on the review 6 months later and getting all the details wrong… so much for attention to details! The package was shipped from your location to New Orleans and then rerouted back to your location. I picked it up and resent it again. The UPS in New Orleans sent your location a credit for reshipping, since it was already in transit back. So come on man, get the details right and you should stop stomping your feet and insulting your customers!

Like others said, terrible customer service. They advertise notary public services and wouldn’t review my documents, stating their boss doesn’t allow a simple I-​9 form to be notarized with a photo drivers license and SS card. Stay away and do not support this business. You’ll just get the runaround.

Not happy with customer service. It is so poor that I would rather drop my packages off at the local Post Office, stand in a longer line, and pay more.
And she kept pushing to have UPS re-​package all of my packages because they can charge me more money. I had 3 packages. I did a great job packaging my own. I always do. I use a lot of bubble wrap, sturdy well taped boxes (used my Amazon boxes), labeled them very clearly, etc. but, she says they won’t do a thing if they damage the contents if UPS didn’t pack them. Really? So — she kept pushing me to have them tear them apart & repack them. No. Not wasting my time & money. So I asked — are you planning on drip kicking them across the lawn? She said — we tell everyone to imagine it’s a big football field out there. Wait… what? Ok so yes you are planning on drop kicking them. Good to know.
I’m not spending extra money for them to do the packaging.
She also wanted to know the detailed contents of every box. And she typed it all into the computer. One question they ask is if there are gift cards in the box. I asked why. She said so that they can know if they get stolen. So I pointed out that she was typing all the contents into her computer so that everyone who worked there could see what was in each box — so they could open them if they wanted. I had Christmas presents in every box and was ver uncomfortable with this. Plus, I feel it is an invasion of my privacy.
So then she changed her tune & said they had to know if there were any hazardous items in the boxes. But that’s not what they ask. I pointed out that the Post Office has them posted in the wall and just asks about it; but not for me to tell them what is in every box.
I used to go to the UPS store by the mall and never was questioned like this or pushed to repackage everything. Customer service there was great. But they are no longer there. Which was why I tried this place. Ugh. I won’t be going back.

There’s a reason this place has so many one star reviews. The female manager of this location is about as rude an individual as you will encounter. I went into the store with my wife and were treated very rudely. To get an idea of her character look no further than the reviews from google, as well the «responses from the owner». Stay far far away. She gets feisty if you ask her to notarize something. Do yourself a favor and go into which ever bank you are a member of and they do it for free and without the attitude.

My wife showed up at 4:59 on 12÷21÷13. I understand the store closes at 5 (although my wife didn’t know it), but the woman in the store was locking the door and would not let my wife in. She asked if it was «a drop-​off,» and my wife said no, she needed a label. The woman said «I can’t help you. You’ll have to come back tomorrow.» My wife said that was ridiculous, and the woman said «Merry Christmas» as she locked the door (I’m sure you can hear the sarcasm). In any event, we’ve used this store a number of times, but they just lost our business forever. Between FedEx, USPS and stores like The Mail Room, we don’t need these guys. When you can’t compete on convenience or price, you need customer service. Shame these guys never heard of it…

Nasty customer service. Had a really unpleasant encounter with one girl there. Awful, awful, awful.

DO NOT use ANY UPS stores! They have NO affiliation with UPS (though you would never know that by their name, logo…) They lost a package and no one in their company (which is actually Mailboxes, Etc) will even lift a finger to help. They said the only option I had (and I am quoting their customer service rep) is to sue the store… keep moving to your local post office or FedEx location!

UPS… you’ve been in my life for so long… you’ve brought me so much happiness & you never let me down!
You are my favorite color — BROWN!
My UPS guy, Fred, is the best UPS delivery guy around. Funny, nice, handsome & charming and always dressed in brown!
I couldn’t live without you Big Brown!
UPS in my area is a class act, always on time, never screws up delivery and always has a smile to pass on…
P. S. i didn’t even try to make this rhyme… and it really rhymes on each line — how did I do that?