Collision Care

Collision Care took my situation from bad to great real fast. The receptionist Marilyn did an excellent job with making me feel comfortable. The manager Dave personally answered all my questions and the shop personal did excellent work fixing my vehicle and getting my car back to the way it was prior to my loss. Thanks Collision Care!

I promised them I would write a bad review so here it is:
I brought my car into their fancy driveup shop and Las Vegas nightclub themed waiting area (Someone has to pay for all this expensive stuff, the consumer) everything seemed great.
Three weeks later my car was ready for pickup. I went in and quickly took the car home.
When I got home I realized 2 of my lug nuts where missing, the weather stripping was falling off the car, the moldings were broken, my tint had holes in it, the paint had scratches, and touch up marks, and overall I’d give the car a ²⁄₁₀.
I brought the car back right away and they were very helpful, promised to fix it.
2 weeks later, came back and the car STILL didn’t have the lug nuts put back on, and the tint was STILL messed up. The fenders nuts where WELDED on then painted over so you couldn’t tell I was amazed they messed it up as bad as they did.
3^rd time I went to pick it up, they offered me a $ 50 check and told me to go get the tints fixed myself. (Mind you, they messed up the tints when they put my window back in the door). I told them no, they have to fix it.
4^th time I went back my car was still a mess. I took it and reported them to my insurance company.
If this review saves one person from the awful experience I had I’ll be happy!

Was referred there by my insurance company, Progressive, since they are a certified garage with them. The process from them picking up the car from my home through the repair was quick and efficient. Their communication was great and included text updates as to the status.
Unfortunately, all that positive was offset by the horrible manner in which the manager dealt with the financial issues.
I was deemed completely not at fault in the accident by the police report (the other driver was ticketed for careless driving) so I tried to work with the business to avoid having to put my deductible ($ 500) out of my pocket. Since I wasn’t at fault at all, Progressive was going to get the full value of the repair from the other insurance company. Collision Care (CC) refused to cooperate even though they have a contractual relationship with Progressive. I even offered to let them swipe my credit card, but not charge it, so they had a guarantee of payment in case Progressive didn’t pay. They refused. So I paid the $ 500 after expressing my displeasure and spoke with Progressive, after speaking with a claim manager there, he agreed that Progressive would cover the deductible. He offered to send me a check, but I said it would be cleaner if he could get CC to credit back my credit card and then just have Progressive ACH the full value of the repair to them. The Progressive manager agreed and called CC. They refused saying it was too difficult. The progressive manager called me back and told me what they said. I then called CC and spoke with the manager who was completely, thoroughly, staggeringly uncooperative and said the owner would wrong his neck if he had $ 500 outstanding waiting for full payment. I expressed my shock that they wouldn’t help me out especially since they have a contractual relationship with progressive. He was completely unwilling to help and explained how difficult it was to credit the credit card back. I explained how completely untrue that was and how CC clearly doesn’t care about their customer that they would bust his chops over 16% of the total bill. I will NEVER go there, recommend it, or have anything to good to say about that place purely because of the way they dealt with the finances. It’s a shame because everything else was great, it was just the manager that completely tanked the entire experience.

They MESSED up my car BIG TIME! got my car fixed here after i was t-​boned. First of all, they took about a week and a half longer to fix my car, and their excuse was their paint machine was «broke». Then i finally get the car back and it WAS NOT SAFE. They gave me my car back without putting it together correctly, so my car my jerking and the RPM kept excelerating even when i was stopped. My car never came to a full stop. VERY DANGEROUS… They then tried to deny that this was their fault!!! But after arguing for 30 minutes they finally took a look at it. They forgot to put a plug back and told me «sorry». Sorry wasn’t good enough. Could of been a VERY dangerous situation. DO NOT RECOMMEND AT ALL. PLEASE save yourself the trouble.

Great customer service. Was in and out with my rental in time to get to work. Every morning I received a status update as to what is going on with my car and where it is in the repair process. The repair took a little longer and they took care of extending my rental for a few days.

What a bunch of unorganized people! These guys are clueless when it comes to customer service. Didn’t make it past the drive in lobby.