Birgit K Toome, MD

Dr. Toome is the owner of the practice, I personally have never been treated by her. Recently this office has had lots of changes & seems to be having some issues! As in; their computer system, procedure machines, and staff. Hopefully they get their act together soon! I highly recommend when you have problems with this practice immediately ask to talk to Barbra! She is the only nice person in office who gets the job done right! I also recommend Aesthetician Kristen, who is GREAT! Rest of the office & Physician Assistants need work!

For one thing, I have to say I don’t feel right posting a review on this page about Dr. Birgit K Toome, as she DOES NOT work at this location listed. She does own it, but does not treat or see patients at this Marlton location at all. This location is run by a few of her Physician Assistant’s (PA-​C) and nurses. With that said, my review is NOT based on her, as I am a patient at this location and have NEVER seen or met her!
I have been going to this practice for almost 2 years now & have been seen by Physician Assistant (PA-​C), Christine Priest. I have been extremely happy with Christine! She is very kind, takes time to listen & really goes out of her way to help the situation, and better understand & answer any questions or concerns you have! I have also received treatments from Aesthetician Kristen Otto, who is super nice! I highly recommend if you want something cosmetic done, go see her! I only wish I could give this office a much better review/​rating based on them, because I LOVE Christine & Kristen, yet the rest of the office really needs work!
I can’t express how many problems I have had with them not putting in the correct information needed to get my scripts (that Christine writes for me) to get authorized for approval by my Insurance company & my Pharmacy (if they even send them at all.) Granted I know all medical offices have to deal with this for every patient & every script and I can only imagine how stressful that can be and how long it takes. This is the kind of thing they should normally be doing without us ever having to know there is an issue & most certainly not have the patient themselves involved every step of the way, it’s their job, right? In most cases several people in this office get involved in the authorization process, yet the main one in charge is «Denise.» If you have an issue like this, I recommend calling & ask to directly talk to her («Denise») ONLY, otherwise they will bounce the message back and forth and not get back to you. Because of this; I have had to make special trips to get samples of scripts needed, gone to different pharmacies to check prices, and I have had to pay $ 100’s of dollars for scripts, that (I just now have come to find out) would have been approved/​covered by my insurance company if this office would have sent additional information to them that had been requested. So this office has truly cost me $ 100’s of dollars. Not cool! Also beware of office person «Pam», as she can be a bit rude (over the phone) and is known for messing up on scheduling appointments. Also be aware at times they do not answer their phone and just let it ring till you hang up (they have no answering machine!) It’s getting to the point where more likely I will be forced to leave the practice, because of all their negligence, yet I will be sad to leave Christine, as I always really liked her!

I should have listened to the reviews, but I gave this doctor a chance and it was AWFUL! During the entire experience I felt like I was a huge inconvenience to them. Once in the exam room a nurse or assistant comes in and asks you a few questions. Then Dr. Toome comes in, looks at you, pushes some products on you, asks if you have any questions and RUNS out the door. I asked questions and she ignored them. She just kept wanting me to come back for no reason. Weird, weird place.

Dr. Toome EHT office is amazing her staff is GREAT very Professional and treated me in a way that I felt very comfortable. They explained everything to me. I suffer from severe Psoriasis and they went over all options. My daughter has been see in dermatologist for years for acne and we switched to Appearance Derm a few years ago and she is satisfied as well. Leea Arsenault is the nurse practitioner I have seen and she is amazing very professional.

Shady office did not bill my insurance, claims to have sent me plenty of payment notices then sent my bill to the collectors. When I found out and tried to resolve the issue they were not apologetic. Tried nothing to retract my bill from the collectors. I was forced to pay the bill to avoid it from being reported on my credit. definitely money hungry office. Do not go there.

I am a current patient at Appearance Dermatology where Dr. Toomi is the primary doctor. However, I see the physician’s assistance Christine Priest. Ms. Priest is very thorough, warm, friendly, and will address all of your concerns/​questions. But BE PREPARED TO WAIT! I’ve never waited under an hour to be seen. It’s very frustrating and I’ve considered letting the reception staff know I need to cancel my appointment because I cannot wait any longer. I only see Ms. Priest for follow-​ups, and waiting 1.5 hours for a 10 minute appointment is insane. Ms. Priest is an amazing P.A., however, no medical professional is worth 1.5 hours of waiting time.

I’ve been a customer for about two years and its because my insurance dictates where I go. The wait can be very long at times. On a few occasions I also had issues with the rudeness of the staff. Sometimes people are overworked and underpaid and maybe that has something to do with it. I prefer to see the nurse practitioners over the doctor. They are just as capable and more pleasant.

I generally do not write reviews for medical providers, but in this instance I feel as though it needs to be put out there. My previous dermatologist, whom I loved, left the business I guess and all of her patients records went to Dr. Toome’s office. I figured since they already have everything on me I might as well try it out. Now keep in mind, I am very skeptical of derms because I’ve had bad ones in the past. You know the kind that barely look at you let alone partake in a conversation with you. If I don’t feel like I’m getting the proper care that I deserve I will take it somewhere else. Family members have had skin cancer so I don’t mess around.
Anyway, when I called to make my first appointment the staff person on the line was very friendly and helpful, and I got an appointment on the calendar right away. It was scheduled for the a.m. so I didn’t wait that long after filling out 5 or 6 medical forms for them, and once I was in the room I really only waited perhaps another 10 minutes, so I was actually impressed in that regard. Dr. Toome came in, asked why I was there (annual checkup) and started my skin cancer screening which took her all of 10 seconds. She was rushing through it and I didn’t feel it was a sufficient screening. She didn’t even look at my head. Hello! I have hair that could be covering something suspicious up! She asked me about a couple of spots that had already been biopsied before by my other derm, but if she had taken the time to LOOK at my file she would have seen what they did and what the results were instead of relying on the patient’s memory. How are you going to take someone else’s patients and never look at their history?!
So by then I could tell she was ready to leave so I quickly asked her about my face. I have some adult acne going on that I want to take care of. I’m not sure how she could examine my skin from 3 feet away, but she quickly rattled off some prescriptions and products to her staff person in the room who was writing stuff down, told me to come back in 6 weeks and left the room. After that an aesthetician came in to explain what I was to take and how often and when, and even offered to set up a facial peel in 3 weeks (I declined). I thought it was really nice of her to detail everything for me, but then after reading the reviews of others on here and other websites, I realized that this is their practice’s routine, to get people in and out quickly without sufficient time for proper care, and then give them multiple expensive prescriptions and directions to use their products that you can only buy in their office! It is a complete racket!
It’s been over a week since my visit and starting the regimen she put me on and I have yet to see any difference in my skin. One would think that antibiotics, 2 topical prescriptions, professional grade face wash and moisturizer would produce results a little quicker than your average OTC acne products, but I guess not. I will be going to my follow-​up examination, but if my skin does not improve it will be my last visit to Appearance Dermatology.

Awful experience. I saw Dr. Priest (another Dr in the practice) She barely looked at my skin. The Dr. her assistant and an arithmetician were all in the room, talking with backs turned to me. Dictating scripts to be written and suggested products. I think the Dr was in the room for a total of 5 minutes.
I came in because I noticed my acne had changed. She didn’t ask me any questions about a change in routine, or makeup. Nothing. It was as if I wasn’t even in the room. Just a basic acne patient being prescribed the same stuff she always gives.
I am waiting for a call back from the office. I refuse to pay another co pay and refuse to see the same doctor. If they will waive the co pay, I will see another doctor. Otherwise I refuse to go back.
Overall horrible experience
EDIT: Dr. Priest called me back personally. Although I really didn’t get an apology, she did take time to go over everything with me. I will most likely begin my medications and go back in 6 – 8 weeks only because I desperately want my acne to clear up

I had a 12:30pm appointment on a Thursday. The reception staff is certainly friendly and the reception room is nice, with an HDTV and a complimentary Keurig machine. However, it hardly makes up for the 1 hour and 10 minute wait I had to suffer through (on my lunch break) only to be ushered into an examination room and wait another 20 minutes! Dr. Toome came rushing in at 2:05 while chewing gum, barely let me get a word in, briefly looked at my psoriasis, had her assistant write up 2 scripts, and tried to schedule me for laser treatments twice a week for several months. I furiously told her that my time is valuable and wouldn’t come back to this office for the treatments. She explained that it was a bad time of day there with so many treatments going on and that I could schedule in one of their other 2 locations. No thanks! If your time is valuable, too, then I’d suggest going elsewhere.

I am loathe to write a review of a medical provider in this manner, but I must speak up if only to counter the previous reviews. I had a appt with Dr. Toome ~ 10 days ago to deal with a stubborn and recurrent case of adult acne — rosacea. Dr. Toome was completely professional, no-​nonsense and straight to the point. Also, the protocol that she put me on has dramatically improved my skin. I cannot understate the improvement in only 7 days. Her office was efficient and most importantly it was a COMPLETE program. So often docs prescribe an antibiotic and that’s the end of it. Dr. Toome prescribed an antibiotic and 2 topicals, PLUS her aesthetician spent time with me showing me PRECISELY how much of the topical to apply (and how), areas to avoid to prevent flaking, etc., and she also assisted me with her suggestion for the proper cleanser, moisturizer and even set up an appt for a peel @ the 3 week mark. I couldn’t be more pleased!!!

I agree with Ann, Toome is one greedy doc! She’s spends literally seconds with her patients. Always recs her products. I told her I’ve already tried peels and microdermabrasion and she went on about how it would work. Sounds like she gives everyone the same song and dance. Then she tried to get me to book laser.

I agree with Susan all the way. Dr. Toome is definitely a money hungry b*tch! She’s always in a rush and never talks to you directly. She has her little minions that follow her to take notes and do all the work.
Anyways, she overloads you with products and makes you buy HER products. Her facewash, lotion, etc… I’m sure they work well, but I dont think she should limit the selection to just her products. Then she tells you that you need to get microderm abrasions and glycolic peels, which btw was sooo expensive! Not even worth it.
Lastly, I had a scar on my back that keloided when it healed… i told her that I wanted to have that flattened out or something. She killed it with a cortisone shot and now it looks even worse! Now I have a major indent in the middle of my back. Looks like I got shot! Darn her!
Don’t waste your time on this botox-​ed fake!