Ourisman Chevrolet of Marlow Heights

In January of this year my Chevy Equinox brakes were pulsating. I thought Ourisman checked ALL of the brakes (front & rear), but much to my chagrin they only checked & replaced the rear brakes & rotors. My sensing was that they never checked the front brakes, which were the one’s originally pulsating in the first place. Soooo I’m here again wasting time for them to correct an issue that should’ve been checked in the first place. I sincerely need to find someone else to service my vehicle. I’ve ONLY carried it to Ourisman thinking I’d get good service but this SUCKS!
Update: Well folks, I went back to Ourisman Chevrolet about two months later and guess what? The service technician drove my car up to approximately 60 miles per hour, then depressed the brakes & low & behold the brakes pulsed & he determined they were the front brakes. Ourisman fixed them, offered me a big discount, and thankfully I’m on the road again. Soooo I guess I will change my score from a 1 to a 3.

New to the DMV so I was just looking for a dealership so help me maintain regular service on my car. Called a week in advance for an oil change appointment at 12pm. Brought it in and wandered around for 15 mins before anyone asked me if I needed anything. 90 mins later I was informed it had been pulled in to start service. I didn’t actually receive my car until 3pm. A 3 hour oil change is very disappointing.
This was my first visit to Ourisman Chevrolet, and it will also be my last.

Worst dealership I’ve ever been to. Would rate this a zero if I could.
I brought my 2013 Chevy Cruze in for a routine oil change and the car didn’t run the same following the service. My car kept cutting off, chugged along the road and smoked a lot. I took it back to Ourisman and learned that they had done something wrong to the car. I’d been interested in turning my vehicle in for some time since I’d put so many miles on it in a short time (due to job commuting) and they were offering some trade-​in deals on the day that I’d come in for a faulty oil change. I ended up getting a new car (which took about 8 hours long!) and was offered some additional incentives that I never received. The guy who sold me the car agreed to give me weather-​proof mats, a car wash (because when I bought the car, it wasn’t clean), and the under-​car coating. I made an appointment to have these things done. The coating was completed, the car wash was never done and I was not given the weather-​proof mats. They even argued me down saying that I was never offered the mats.
Overall, I think this dealership has absolutely terrible customer service and car service. I would not recommend anyone buy a car from them or get a car serviced here. I am extremely unhappy and disappointed with this dealership.

Do not buy a car from them. Very unprofessional. I was approved, but did not buy a car from them because of their unprofessionalism. In this area, people already expect the bad, so why wouldn’t you be the opposite? It seems like everything is about money at this location. If you’re not putting money down, they won’t help you. I got a new Camaro at Sport Chevrolet in Silver Spring. Their service is 10x better and they were up front and honest. Ourisman, kiss my ass!

Had an appointment at 10 and arrived on time. Didn’t check me in until 10:38. Had to specifically ask them to check my warranty so I wouldn’t be charged anything extra for a simple oil change and tire rotation. He insisted I would have to pay but once I repeatedly asked him to check my warranty it turned out he was wrong. My awesome warranty covered it. Had to wait two hours for an oil change. I’d rather drive an extra 10 min and go to the dealership off 210 for faster service.
Also, this place has crappy complimentary coffee and no teas, water or donuts.

After purchasing, within a two year span, two Avalanche Zl1 trucks, a Corvette, and a Camaro from Ourisman Chevy of Marlow Heights I would think that once my husband decided to bring his truck in for repair after an accident, that the loyalty from this dealership/​repair shop would be reciprocated however, we were wrong. Our truck was hit last year and we brought it in for repair. Once the repairs were «completed», we picked up the truck to find that, after test driving it for a few days, it was not running like it was prior to the accident. We went back and forward with this process for over a year of taking it back and picking it up until just this month we were finally told there was nothing else that they were going to do. The actual quote from Steve, the Bodyshop Manager, was «What else do you want us to do?» Fed up, we finally took it to another mechanic to find out that Chevy never fixed the transfer case, front differential, or replaced the axel. The truck now is running much better but unfortunately Chevy has lost two extremely loyal customers. We will be looking to upgrade or Chevy fleet soon but WILL NOT be doing so at this dealership. Unfortunately for them, several of our family members are Chevy loyal customers but will not be returning to this dealer or repair shop after our experience. Cutting all ties.

These people are the worst. Geico sent my vehicle here for repairs. All of thee repairs were done poorly. They changed my bumper and didn’t put clamps on it. The window that they replaced on my brand new vehicle was generic and not a factory part. I have had to take my vehicle back twice since the repairs were done and will be taking it back on Monday when they open. So this will make a total of FOUR times. They are definitely NEVER getting my service or anyone else that i hear mention thier name.

This is by far the WORST dealership I have ever had the displeasure of dealing with! They can never keep their stories straight about what is going on in here! One week if your waiting it’s because you didn’t have an appointment, the next week when you do make an appointment, its first come first serve and the appointments don’t matter! The manager here NEVER seems to know what is going on, his favorite line is that they are understaffed on the weekends, well here’s a thought, how about you put some damn staff on the schedule on Saturday which I’m sure is one of your busiest days! This will absolutely be my last visit here as my time or my money is not values here. I will be driving right past it to the next Chevy dealership! I’ve been here since 6:45 a.m. waiting on an oil change and at 10:34 in still waiting, that is unacceptable! Horrible management, and even worse business practices! Save your self some time and stress and take your vehicle somewhere else for your service needs! It’s absolutely no worth the trouble at this one!

I can sum up my experience at Ourisman Chevrolet in one word: disappointing.
I arrived on the lot with the intention of checking out the new 2015 Corvette; a car that I’ve been eyeing and researching for many months and has made my short list of my next car to purchase. I exited me vehicle and was immediately approached by a salesman. It was pretty much downhill from there.
Salesman: «Good Afternoon, how can I help you today?»
Me: «Hi. I’m just stopping by to take a look at the Corvette please.»
Salesman: «The Corvette?»
Me: «Yes»
Salesman: «Um… you do know how much those cost right?»
Me: *blank stare” «Um… yes, I do. Do you have one on the lot?»
…
I don’t know. Maybe it was because I looked young, but my interaction with the salesman did not improve. He takes me to the one Corvette that they have on the lot.
Me: «Great. Is it open? No… can you open it please?»
Salesman: «Can I ask you… how much money do you make a year?»
Me: *blank stare*
…
Wow. I didn’t know I needed to lay out my entire financial situation just to be able to take a look inside of a vehicle. After grabbing the keys and letting me get a good look of the interior. The salesman leads me to his desk so we can have a conversation.
Salesman: «Ok, so the Corvette outside is $ 75k»
Me: «I’m aware of that, but I don’t want that one»
Salesman: «Well, that’s the starting price for them; $ 75k»
Me: «No… they start at $ 55k»
Salesman: «No, they start at $ 75k. Where are you getting your information from?»
Me: *pulls out phone and pulls up Chevy website* «Your website. Is your website wrong?»
Salesman: «Well, no. It’s right.»
…
*sigh* I’m getting frustrated with this entire experience but for whatever reason, I continue with it. Maybe I’m just a glutton for punishment.
Me: «Well, before we continue talking numbers, can we take it for a test drive please?»
Salesman: «Well, we don’t really like to take the Corvettes for test drives; we want to keep the mileage low.»
Me: «So… do you expect me to drop over $ 60k for a car and I don’t even know how it handles on the road?»
He finally agrees to a test drive. However, during said test drive, at no point does he allow me to actually drive the car!
At this point, I’m over this whole experience. We chit-​chat during the «test drive» and when we finally make it back to the dealership, the salesman finally says to me «Wow, you’re serious about purchasing this car, aren’t you? We get so many people into the dealership who just want to see it with no intention of actually buying it.» While all of that may very well be true, does that give him a right to treat me the way that he did? You should treat EVERYONE like you want their business.
Once the salesman decided that I was serious, he introduced me to the sales manager and the person responsible for special ordering vehicles who were both fabulous. But the damage had already been done. I’ll be taking my Corvette business to a dealership that will actually appreciate it.

This has been the worst car experience in my entire life! I would rate zero stars if I could.
Every time I bring in my car it’s a different story. My check engine light had been on almost a year and every time I take it in they tell me something different. But every time it comes back on. Finally I had to have my engine practically re-​built for the engine light to come on AGAIN! I take it in and they claim it’s a different issue. But still on the engine. Was told my car would be ready today and it’s now. Now I have to wait until Monday and they don’t give out loaners and the rental can not be approved by the person on staff.
Pure ridiculous! And they had the nerve to call me and try to sell me another car. I WILL NOT!
As soon as I can get rid of this car and stop dealing with them the better.

NEVER, NEVER, NEVER do business with these people. The manager is incompetent and is unable to assist with your issues. I purchased a vehicle and discussed things that needed to be fixed prior to purchasing with the salesman. I was given a piece of paper that stated what was wrong with the vehicle and brought up with the salesman that some thing’s were missing. He assured me we could add them when I returned and it would be fine. Upon my return a new form was filled out that required the manager’s approval. The manager was unable to assist at all and stated that he could not approve the form and pretty much told me the salesman was accountable and may have to pay for repairs out of his pocket or I could use my warranty. WHERE DO THEY DO THAT? I looked at him and asked if he was serious. He said yes and then went on to say he was a new manager. I nicely suggested he speak with someone with more experience in customer service and satisfaction as well as informed him that’s why his ratings on Unilocal will continue to be low as hell. I will be contacting the Better Business Bureau! Needless to say I am still waiting for the issue to be resolved. STAY AWAY!

This place was not good. When my brakes started making an awful noise Friday afternoon I called GM Roadside Assistance. They scheduled an appointment at this service center for me and gave me a confirmation number.
The place was not set up the way service centers usually are (you know, with a desk and a person who goes «can I help you?»). So I proceeded to wander around to all the cubicles in the direction of the service center arrow and go, «service?» Most of the people ignored me. One woman said yes but then walked past me. Finally a man offered to help me. He looked up my appointment and I was told it did not exist, despite having a confirmation number. He turned to the mechanic on the chair next to him and asked, «you want it?» The mechanic literally said, «nope.» The service guy told me to stand on the rental car line, since it was closing soon, while he talked to his manager about steps to take on my car. Okayyy then.
I again had to wander around going «Rental car?» I was told there were 4 people on the line before me (which I realized was that line of people who were blocking the door when I came in– again, who the heck set up this place!?) and that I wouldn’t been seen before the person had to go home for the day. I stood in line and pondered what to do.
Then my service guy came up to me and told me, «Get your car towed to Laurel,» which is my usual service center and where I bought the car. I don’t understand why, because he earlier claimed that I could been seen on Monday. He then walked off and said, «just leave your keys with somebody.» Great idea, I’ll just leave my keys with any of the apathetic people here. I went to my car and called another service center and made an appointment there instead.
I mean, I know it was Friday afternoon, but that’s still no excuse for the A) poor setup of this place, B) the clear disorganization, and C) them being so lazy that they’d literally prefer I just take my car elsewhere.
I left confused with squeaky breaks and an appointment at a legit place the next afternoon.

The staff were friendly and courteous but for non warranty work their prices were twice that of local mechanics and after paying their diagnostic fee to get my car back (they did disclose this and I agreed to it before they started work) after they said it would be $ 1000 for a new steering pump and hoses my local mechanic found that only the only problem was a rusted out oil cooler and fixed it for ¹⁄₅ the cost. In summary: nice people but I question the thoroughness, if not the competence, of their technicians.

Called 35 minutes ahead of time, Ashley was very professional and handled my call. When I got there she even walked me and handed me off to the salesman… That is when everything started falling apart… Salesman was very informal with me, but to have me wait outside for ten minutes and when I went in to see what’s happening, he tells me the keys are missing, (he does not know where the vehicle is!) And asks me maybe I’m interested in a different vehicle.
Considering the area I want surprised… But when I call ahead of time… I expect the vehicle to be ready or at least exist somewhere. I should have checked Unilocal first before even calling these guys. They have my info… They know I’m on the market. They dropped the ball. Tsk. BTW, salesguy says the car probably is being test driven. Nice considering I have an appointment with them half an hour earlier.

So, after writing a bad review just Friday, I received a call from Mark today which made me happy. He apologized about the services that I’ve received. He also went as far as to research my issues as well as schedule an appointment to get my car serviced. I decided to leave my car there and pick it up after work because I know how car dealer can seem to take forever. I’m glad I have this option. I’m even more excited that I received a call back which let me know I’m valued as a customer!

HORRIBLE experience. You should avoid this sorry excuse for a car dealership at all costs. I received a pre-​approval offer that included an offer for a free gift. After speaking with Clifton Wallace over the phone, I made an appointment to visit the dealership. At first the experience was great. I chose a new vehicle right off the showroom floor and went to finish my paperwork while they got it ready for me.
Upon going to pick up my new vehicle, it had not been cleaned very well. Mr. Wallace, my salesman, stated that he would have it cleaned again for me and would give me a free tank of has for my inconvenience. I agreed. Since I had to come back to the dealership for my tags and my second key, we agreed the cleaning would take place at that time. Once I that was taken care of, I got in my vehicle and tried to set up my Bluetooth. It wasn’t working and Mr. Wallace said they must not have set it up. He assured me that it could be done when I returned for the cleaning, tags, and keys. I was annoyed but decided to be agreeable. This was a mistake. When I returned to the dealership, there was massive confusion regarding my Bluetooth installation and, because I needed to be at work, I left and they promised to follow up with me.
Long story short, I have made over 20 phone calls to various people and it is still not resolved. In addition, I never received the free gift I was told I won. At this point, the car cleaning and free tank of gas aren’t major issues but I still do not have my spare key or Bluetooth. I emailed Kenny Powers to no avail. These people are unbearably incompetent and unprofessional. Save yourself the hassle and go to another dealership. I wish I had. Now my only recourse is filing a complaint with the BBB and turning them into WJLA’s investigative reporters so that they can run a story. Fortunately, I have a family connection at WJLA so that will be easy to accomplish.

HORRIBLE CUSTOMER SERVICE! I was told to fill out a survey and bring it back for a free tank of gas. And because THEY GAVE ME THE WRONG TRUCK they’d give me another tank of gas on top of that. I complete the survey and because I didn’t give them completely satisfied on everything they wouldn’t fill me up. AFTER they had already inconceinced me with having to come back and empty my truck out to get a new truck because the idiot who sold me the car gave me the one with the wrong VIN! Dunbar was my salesman who knew nothing about the vehicle I was purchasing and gave me the wrong one. They are con men and care nothing about their customers. He handed me off to the manager who said nothing more than what was already said to me. They explained that because I didn’t give 100% satisfied that «chevy» wouldn’t authorize filling up my tank. And that they wouldn’t get any money for my survey. So basically they wanted me to lie and say I was completely satisfied so they can get a bonus! If that’s the case they should have told me that! I wish I could take my truck back so they don’t receive anything!

In March of 2012, I purchased a new truck from Ourisman Chevrolet. Now that I am trying to trade it, I have found out the Ourisman improperly filed paperwork with the DMV. I cannot trade the vehicle and my truck is effectively worth zero dollars.
Repeated attempts to contact them and resolve the issue have been met with constant phone transfers, silence and unreturned messages. I would strongly suggest avoiding all Ourisman dealerships if you hope to recoup any of your purchase price on a trade or are looking for a standup business to patronize.

Multi-​milliion dollar Mom and Pop shop.
This company and it’s administrators are liars and thieves. They run this company like people that sale lemons. And I’ve heard a few of their cars are lemons.
I’ve been trying to reach someone in «corporate» for over a month. I’d been told to talk with Amy Smith and she’ll relay my concerns to Mandell Ourisman.
I leave messages for Amy Smith two times a week. She hasn’t returned one call in the last month.
My guess is that Mandell Ourisman and his family members (A family run business. That’s great. But once you become so expansive, you need to operate at a different standard). This is a large family run business that treats it’s customers like it’s a poor non-​regulated organization.
The people they hire are unscrupulous. They don’t do what’s right and won’t follow through. Kenny Powers made it seems like he independently owns and runs his location. Maybe he does. He’s apparently on their board of directors.
But what about all of the other locations? Kenny Powers made it seem like no one answers to the Ourisman boys. That they all do what they want with no oversight. I know for a fact that’s a lie.
These people will just lie and evade and never do the right thing.
They hire unscrupulous mechanics, sales people and service agents. If you go in there, be prepared for a battle, but they will manipulate you, bait & switch you and then never ever do what’s right. I think they train all of their employees at all of their locations to be manipulative liars. And then won’t even afford a return phone call.
Mandel Ourisman it’s time to bring your employees up to better standards.

I scheduled an appointment the day prior for 0700. I was at the shop from open which is 0700 till 1500. For a 2hr part change. They didn’t hear any feedback about my car till 0900. And I was told it will take 2 – 3 hrs. I set my timer for 3hrs and it took a little over 4 hrs to complete. When I went to pay for my services they charged me the wrong amount which was much more. I could go on with more feedback but I’m doing this from my phone.