Professional Automotive

I had a really great experience today.
I have known that my car has needed repair for quite some time but, as a single woman, have been to a few shops and not had the work done as I felt that some mechanics have been extremely dishonest with me in the past.
I really, really needed an inspection sticker and I had a few lights on. I made an appointment over the phone and immediately got a great vibe. I was very pleased that a rental car would be available for the day of my repair for only $ 15.
When I arrived, I was greeted warmly and given the keys to the awesome rental! The rental car was clean and easy to drive — they actually gave me another Toyota which made me really comfortable. I was dreading the phone call that would tell me what was wrong and how much it would cost.
That call came just a couple of hours after drop off from Paul, who was very kind and compassionate and understood my concerns and where I was coming from. He explained everything that was wrong, the cost, and possibilities of future repairs I might need. Unlike other shops I have been to, he did not just expect/​assume that I would do anything and asked permission for each of the repairs he mentioned.
And then it was done! I came to pick up my car and was greeted by name when I walked in! I am thrilled for my passed inspection (I am cursed in this regard usually). I went to pay and the cost was exactly as was quoted to me; I was impressed to find that the quoted cost actually included the rental car, which I was not expecting at all.
Overall, I am very happy with the outcome (I spent $ 500 less than I thought I would have to) and the timeliness and friendliness of the service. I don’t take the best care of my car nor do I know a whole lot about them and I did not feel judged or taken advantage of at all.
It made me smile to look at the sticker that they put up to remind me of when my next oil change should be, because they wrote ‘Thank You!’ on it. It was a great little touch!
Thank you guys so much!

I have been a customer for at least the past 10 years and have had over 3 different vehicles serviced there. I originally found them through searching through reviews on the internet. They were by far the most recommended in the area. They have always done an excellent job diagnosing and maintaining my car or truck. They were close to where I worked and since my job has relocated I travel the 40 miles when I need anything more serious than an oil change or sticker. I trust them wholeheartedly and would recommend them to anyone looking to have quality workmanship done to their vehicle.

I called on a Friday evening before closing to see if I could get and inspection over the weekend since my sticker was expired. They offered me and 8am appointment on Saturday and I gladly took it. I was amazed to see how clean and comfortable the waiting room was! Did not smell like a garage. I was in and out in about 10 minutes. The man at the counter was professional as well as the guy who returned my car to me. Thanks for making this a painless experience :)

I am also surprised by any bad review. My wife and I have been loyal customers of Professional Automotive since they’ve opened (1996?) Their service is excellent and so is the quality of their work. I also appreciate the friendly and accommodating nature of the people answering the phone and behind their service counter. Keep up the great work! I’ll keep coming back

I had my car towed here because my car wouldn’t start. They said the problem was a faulty fuel pump which would cost over a thousand dollars. I asked if they could put a used one in because I don’t plan on having the car much longer, they said no. I needed my car finished sooner than later so I gave the OK to fix it. When I picked up my car it died in the middle of the street right before I got home. I called them immediately and they sent up a mechanic who put fuel in my car, still no start. They refunded my money and I had to have it towed to another place. At the other place I was told that Professional Automotive overcharged me by at least 200.00 for the fuel pump and they weren’t sure why they would give me such an astronomical price since the vw dealership sells them for much less.
I do not recommend going here.
The problem ended up being a gasket on the fuel line which was under 300.00 to fix!

I have used Professional Automotive for several years now since moving to the area and they have always been honest, courteous and professional with me. They will often recommend against doing unnecessary repairs if they are not cost effective for older cars, which is appreciated. I highly recommend them!

I’ve spent a lot of money on mine and my son’s car, trying to keep them running in this bad economy and in the last few years it’s been mostly spent at Professional Automotive. While I can’t find any fault with the work they’ve done, I’m extremely disappointed by recent attitudes and bad treatment. We all have bad days, but when you run a business you have to put that away. Several times I’ve noticed a barely concealed attitude, but my poor son felt the brunt of it the last time he was there. We will not be back and we will not recommend this business. If they don’t have time for one customer, then two customers have no time for them.