Lazerzone

We scheduled a birthday party here, and one week before the party got an email saying the party was cancelled because renovations weren’t done yet. Not only was it totally ridiculous that we weren’t informed of the renovations ahead of time, but it was even more ridiculous that they offered to give us $ 50 off to relocate the whole party to their new Worcester location. They didn’t seem to care much that they created a HUGE inconvenience on our part and it was just an all around bad experience. Don’t waste your time/​money here.

The Marlborough location is closed for renovations, so says the sign on the door. I suspect it’s closed for good, and moved to its new location on Plantation Street in Worcester. Anyone know for sure what’s going on?

This place is horrible, I took the kids out on a cold day, it was 12 °F outside, we walked in and it was freezing inside, the kids played for 10. min and I had to put their coats on, I told the manager that its too cold, he was like I just turned the heat on ! So we stayed for 30 minutes more and it was still freezing. Most of the games are just lights, you put tokens but no response. Waste of time and money ! Will never go back again.

I came here with a group of 6 adults and we had a fine time. I was a little surprised by how unhelpful the staff seemed; we were standing around staring at the «Instructions» on the wall but not one person asked if we needed assistance. Once we did figure out the procedure, I felt rushed to get the transaction over with.
The actual lazer tag itself was fun. The playing field was certainly large enough to wind the 6 of us, and I think the amount of time you’re given is long enough to have a fun, full game without getting bored or feeling like you barely started.
I was disappointed that, on a Saturday, the snack bar wasn’t open – it looked like it hadn’t been opened in a while, and the website had no notice that it was closed. The arcade area was fine though, as was the fun zone for the littler kids to play in.
I’ll probably check out other lazer tag options before coming back.

Brought my nieces and nephew here using the online promo for unlimited laser tag for $ 19.99 per person. I called in advance to ask about any restrictions on this promo and was told that you’re allowed one 30 min play (2 back to back games), followed by a 20 min wait, then another 30 min play, and for additional play after that you have to notify the front and they will slot you in if they can. It wasn’t busy at all on a Friday afternoon so we had no trouble playing 4 games, with 20 min breaks in between. That was about all we could handle before we ran out of steam.
I’m not sure how it would be if you come on a busier day. You’re assigned to games first come first serve, which may be a problem if you come with younger kids. A large group of older teenage boys were there the same time we were but luckily they were on the opposite time cycle so it worked out fine.
The arcade is more reasonably priced than other places nearby (Pinz). 100 tokens for $ 20. Games ranged from 2 to 4 tokens. A few of the games were broken and there wasn’t a huge selection but it was fine. There was only one driving game though, which made my car-​obsessed nephew a little sad.
Thrillzone (kiddie maze for 10 and under) was $ 4.99 pp. It didn’t look that impressive to me but the kids love it.
Snack area appeared to be closed or maybe it was only because no one ordered any food.
Front desk was polite and the one time we got a broken vest at laser tag, it was replaced promptly. Overall I paid about $ 135 for a full afternoon of entertainment for 2 adults and 5 kids which is a little pricey but the kids had a great time.

Update I was just threatened by the general manger (Jenny) over the phone that she would sue because she thought my review, in two places, was inaccurate; so I am rewriting my review to ensure that it is accurate. Her source of contention wasn’t the horrible experience Lazerzone provided but that they didn’t have less video games then in months past and that the party of 9 year olds that we were lumped with was 15 kids and not 30. Fair enough I can concede those facts without having to bring in legal council.
When you go to take your children out, especially in these economic times you expect value for your dollar and a good time for your kid (s). When one of them falls short, as they do, you expect a business to make things right. In my case that was what I was expecting but rather than a good experience or a company making it right I am threatened with being sued and given a store credit to an establishment that I would never visit again.
Edited review: I took my kids (under 7) for a belated birthday game of Lazetag in the Marlborough location. we focused on laser tag as it appeared there were less video games then prior, Jenny assured me this was inaccurate and they indeed have 1 more video game then they had before, fair enough no reason to get sued over it. After telling them 3 of us wanted to play alone we were told ok and we would have a 20 min wait. However when the 20 min was up we were being lumped in with 15 other 9 (again don’t want to be sued not sure if they were all 9 but in that age range) year olds for their birthday party. I explained that we didn’t want to play with a group and was basically told tough. I asked for my money back as we didn’t want to play with these large rowdy (as all 9 year old’s are; just not appropriate for littler guys to play with) groups and again was told tough we couldn’t have our money back and would only be given a store credit.
Indeed it appears that me and the kid at the desk both experienced the same thing when I signed up but had different take always. I was under the impression that we could play alone as we had previous times when we visited and he was under the impression that I was being lumped in with the other kids. Fair enough. All businesses have polices that they run by and every policy has an exception. When you have a misunderstanding do you make your customers happy and do the right thing or not give an inch and threaten to sue them? Unfortunately lazerzone chose the latter. Buyer beware you might need a lawyer if you dont have a good time here.

we came here for my sons 10 bday party. as for the price its reasonable and the food is decent. i must say that all the employees we encountered were very pleasant. as for the organization and maybe lack of communication between who ever sets up the parties to who hosts them is another thing.
at the marlboro location where we were they have this bungie thing. the kids wanted to do it but i got told that it wouldnt be up and running the day of our party (which would have been fine) but when we got there it was and the kids were hounding us to do it. only when i talked to our hostes about letting them we got told that our party was already planned out and there wasnt time for it.
i was going to bring in some sugar cookies, chips and possible brownies for our guests but got told that there was some new law forbidding it due to food allergies. that would have been fine only there was another party that had a whole suv full of food. (we both had private rooms.)
we got the johnny moon blast party so it had a lot of lazer tag! i figured… this will be great! well for a few children in our party it wasnt so great. :(their vests werent working properly so they spent most of their time trying to find the person who was in the reflector vest to help them. i had never played lazer tag before and must say with the exception of seeing some miserable kids because all they wanted to do was play and they were having problems it as a game is fun.
what topped of my experience was when i got told we had to clear the room 18 minutes before our party even ended so that they could set up for the next one! that really made me upset. our party was booked from 4:30 — 7:00pm. so at 6:42 i should not have been asked to gather all our things and exit the room! if this were the case our party should have been booked till 6:45pm or something. so this left us with a bunch of peoples belongings out in the arcade area while waiting for the other parents to arrive (who all thought the party was till 7pm) to pick up their children.
fyi… they dont give the birthday child a lazer tag coupon any more. my son was kind of expecting one since he has friends who have all had their parties there (and not even the most expensive one like we did) and all had received coupons to come back.
my boyfriend and i have decided we will not be having another bday party here! letting the kids come play tag and games on the weekends maybe. but not another party.

sketch-​ie, 1.5. why the just above scared zone? because i reckon ill be here for someones 5^th-​8^th birthday in either the time i live in the area, or that they are still in business.
we walked in hoping for ‘arcade’ what we got was two sit down racing games, a gym-​type maze thing (you know what that is) lazer tag and machined pizza. oh and the whole place was steamy. i mean hazy like a phish concert (minus the smell, natch!)
oh they also had some skeeve ball for tickets by the door, but by i was near said door, i was exit through said door.
the quest for pinball continues

The Laser Tag here is phenomenal but other than that, except for the large climbing structure there isn’t much else here except a few ticket games and maybe 5 arcade games. They could of really filled this place up more with arcade games and made it a better time. Half the ticket games were broken and the snack bar here is really sad with kids running the place and horrible food. There is a large area for birthdays but they culd of filled the place in better. The Laser Tag on the other hand was worth every penny and gives you long play time and a large play field.

Every time I go here I’ve had a great time, even as a spectator! The kids really love the lazer tag games and the dance machine is a hot location!
I personally enjoy the pizza, two slices, that I salt to my likiing.
They have the ball pits for the little tikes, like on «The Pacifier» only you should pray to never find a dirty diaper there (like in the movie) and I never found one myself, phew!
Located on
and 416 Boston Post Rd E # 1 (Route 20) Marlborough, MA 1 752 (508) 303‑9900.
Check it out! Corporate Parties Too!
This is a really popular birthday spot for kids. Wow, there’s an idea for my next Unilocal list !