Charles River Medical Associates

I agree with Mikey D and most everyone as far as the worst customer and patient care at reception. Would not bill be for a co pay when I have paid every single co pay I. The past and owe them not 1 dime. walked for 28 minutes one way to this location so I would not miss my appointment. But they turned me away to to co-​pay. Avoid at all costs. Only reason for the inability to pay co pay was a problem with my FSA. I don’t think this place would’ve gone bankrupt for 35 bucks considering they overcharge for everything. Well looks like it’s time to find a new doctor. It’s too bad because I really like Dr. Kumar just not any of his staff. Sorry for the grammatical mistakes and punctuation. But I’m on my 28 minute walk back home.

I should have listened to the reviews before going. I figured they were close enough to my house and based on the reviews, everyone couldn’t have had a bad experience right? There were only 4 reviews … wrong.
They never submitted my insurance information to quest when running lab work, I had to do it all. They were going to help me call another dr’s office for a referral, dropped the ball not once but three times! When I called re-​schedule an appointment for September they said they weren’t booking till December! What? I’m already a patient and you’re going to make me wait almost 4 months for a routine appointment!!!
Very dissatisfied. Listen to the other reviews.

Rude receptionist within Dr. Jonier’s staff. Lame excuses given for poor service.
Smaller practices are better than these big places where you’re just a number.

Bitchy, snippy, impatient, and rude.
That’s how I’d describe the treatment I get on the phone when I call there for ANYTHING!
The absolute worst is the woman who fills prescriptions. I don’t know her name, because when they transferred me, they called her «the one who does the prescriptions» and when this person picked up the line to speak to me, she said «Hello?»…
You know, «Hello?» like you would say at home if you picked up the phone. Not, «Hi, this is (insert name here). How may I help you?» or something along those lines. That would be far too much effort, and she wouldn’t get the satisfaction of making you feel like you’re bothering her.
My physician is Dr. Joiner, now that Dr Westphal is gone. No complaints, although I did like my old doctor.

Short and sweet… First, everytime we have an appointment with Dr. Joiner, it takes an eternity to be called in, and another eternity for the doctor to actually appear. Second, Linda, her receptionist is an absolute airhead. (Sorry). Everytime I ask for a phone call from the doctor, or a prescription renewal, it NEVER happens. NEVER. (Jennifer her nurse practitioner is awesome though). My advice is to find another doctor.

I do not rescind what I wrote below. But I’d like to clarify that my review is very specifically for Dr. Joiner and her staff.
I called the billing department at Charles River separately and a lovely women assisted me with my billing issue.
I have also switched to another Dr within this network who I have not yet seen, but who’s staff seems caring and understanding (I will update this later after more interaction).
I really appreciate the time this part of the Charles River community has put forth to help me address my issues and I am am grateful to know that one bad apple doesn’t spoil the bunch.