Light & Motion Industries

I own a urban 350 barlight that starting slightly malfunctioning on me. However, The light is awesome well built and dependable. The casing started to come apart but light still shines bright. They were more than willing to set me up with a warranty credit towards a new light. Very pleased with this company’s service

Light in Customer Service
Or perhaps
Slow Motion
would be a better name
The light was ordered on August 25^th and here we are over 45 days later and still no light. WTF?
No complaint on the product, this review is for the horrid customer service. The light never showed up. I followed up with fed ex but they didn’t have it anymore, it was with USPS. The zip code was incorrect and apparently that was a fatal error that could never be corrected. Only the shipper could change the zip code and the shipper was Light & Motion and they really couldn’t be bothered. When they actually did attempt to change the zip code, around week 3 or 4, the address was somehow muddled further and the light has been circling around from post office to post office for weeks. On the USPS website, the package tracking has 21 lines listing the different actions and facilities so far. I have asked Light & Motion to recall the package or ship a second light and we will return the first one when and if it ever arrives. I have talked to three staff members there, emailed numerous times, and still, no light. I have planned a wedding with fewer calls than I have made over this f***ing light. I am currently on hold with the post office now. Beware, their customer service is butt!

Amazing customer service! Had an issue with a light, and they immediately sent a replacement. Prompt and great to deal with.
Thanks!

Have to agree with everyone else… awesome company, product, and customer service!
I had a problem with a switch on the Urban 400 model (I bought two, for me and my son). I’m sure this was a fluke, as the other unit worked like a charm. After logging the ticket and describing the problem on their support website, I got a replacement within a week. Problem was, although the UPS ticket said «delivered», no one was home! Long story short, they sent another light out to my workplace, no questions asked. I’ve never had this level of trust or experienced customer service this amazing.
My son’s light operates perfectly and is easy to work the various modes. He’s had it on his bike for 3 weeks now, has only used the blink mode, and its going strong on the first charge.
I’m a happy customer and am glad to be an evangelist for this company.

Light and Motion is an awesome company!
I use a two year old L&M Sola 600 light as a focus light on my UW camera system. On a recent trip to Mexico, it flooded, and I expected it not to be repairable. I needed someone to state that it could not be repaired so I could turn in a claim on my dive equipment insurance, so I returned the unit to L&M. They repaired the unit and sent it back — NO CHARGE! Now that is excellent customer service and going beyond expectations.

really awesome crew! you should get a tour to go inide because it is so trendy and hipster and neat inside. the warehouse is deceptive from the outside.
like i said, really class act folks. this is a solid company made of really solid and passionate people

Light and Motion make, IMHO, the absolute best video camera underwater housings on the market. I’ve owned several, and I NEVER have to worry about leaks (certainly the typical #1 worry…“let’s take a $ 1000+ camera and put it in salt water”). L&M housings have several features that I love:
— electronic controls. This minimizes the # of o-​rings (and holes) in the housing… and provides access to most of the cameras functions. In my system, the right grip buttons control the video, the left grip controls photography (as a general rule).
— external monitor. This means you have a nice big screen (relatively speaking) to look at as you shoot.
— bulletproof (again, relatively) machined aluminum housing, with double o-​ring seals for the back door.
— red filter built in.
— GREAT light options
— camera grip controls lights on/​off (VERY cool and convenient!)
The ONLY complaint I have about L&M (other than the price… you get what you pay for, but you can buy a car for what a fully equipped housing will run), is that they are in love with wet contacts. While I can, in theory, see the value of being able to change out lights underwater, I do not know of anyone who actually has done so, has plans to do so, or is doing so. So WHY do they continue to insist on this? You now have contacts that constantly have to be über-​cleaned and scrubbed so that they’ll maintain electrical contacts from the battery to lights (I actually now carry nail files as part of my video equipment because of this… go figure).
I definitely recommend L&M housings for your video cameras… they really are the best… one little flaw, tons of great features. You can’t go wrong with them.