Wells Fargo Bank

I’ve been a customer for over 20 years and have been to many branches. This one usually ha short lines, it’s easy in and out.
The tellers hard sell you on services but then it’s not heir fault, they are forced to.
Very low staff turnover, so employees get to know you.
Park down below if the main lot is full, there’s always plenty of room down below.

Not very helpful or reliable service for students. I kept being told that I would get a follow up and update call on a grad school loan application and have not received one after being told multiple times that it would happen. Time is of the essence with these things, and I would have appreciated a direct yes or no to save me time and weigh out options. When I went in to follow up, I was treated like I was a burden from another person working.
The person helping me was nice, but no good customer service from the bank as a whole. I won’t be going to this location anymore. I have had much better experiences with the Wells Fargo locations on Olympic Blvd and on Sepulveda Blvd.

worst service ever i was having a problem opening a checking account. worst customer service ever. honestly she should be collecting shopping cars in the neighborhood… will never recommend anyone to this branch asked to speak to a manger her comment was he’s going to say the same thing. yah

I’ve been banking at this Wells Fargo for almost 10 years now. I work upstairs at the dental office and it practice also uses Wells Fargo for our banking needs. Everyone here is very friendly and helpful! My favorite tellers are Jason and Gerardo but they are all exceptional. The manager Chris is awesome! He always goes above and beyond to make sure my banking needs are taken care of. I am very happy here!

When you find a GREAT banker you find a GREAT bank. Right? No matter how much WF grew Rafiq Rahim always personalized the experience from HELOC to loans. I was very sad the day I walked in the bank to find his desk empty. I tried to «stick it out» and give the new guys a chance but it just felt like young pups trying to run a big business. I asked three different tellers on three different days where Rafiq went? No one had an answer or upper management told them they couldn’t tell. In my opinion it’s poor business etiquette to not give out the info when someone has left a business. Yes business can be lost but maybe it would return if honesty was practiced. Needless to say I searched high and low and found Rafiq on Linkedin and am happy to say I have found a great bank again, Union Bank, because I have a GREAT banker.

There’s never free parking up top at surface level. Must park underground. You can use the stairs to come up to the bank, but when you go down, the door won’t open. WTHeck!
Used the bank ATM only so I’ll just give this place 3 stars for now…

People should update their reviews. This location is by far one of my favorites; friendly tellers & short lines. I love how they always offer you a water bottle, as soon as you walk in (specially during those HOT days).

I normally bank at this branch, but have started going to another branch. There are always long lines, even during low peak times during the day. They are understaffed and it looks like it is taking a toll on their tellers and staff. They are grumpy and not doing their job right. Then when an error occurs, I had to deal with someone else who was not having a good day to have them take out their frustration on me and to make matters worse, could not rectify the error made initially by the teller. Bottom line, I have one foot out the door and will be looking to bank elsewhere. Until then avoid this branch at all costs, it’s not worth the aggravation. There is another Wells Fargo about 2 minutes away — drive west on Washington blvd. It’ll be on your left hand side.

Just as bad as down the street! no service at all.

What I love about wells Fargo is that there usually isn’t a line (b of a is awful when it comes to lines), but this wells Fargo ALWAYS has a line. I absolutely hate having to go in and handle something with the tellers because it is never a quick task. I will say however, the personal bankers (at least the more experienced ones) are very efficient and are very kind. This branch is very lucky that there arent more conveniently located branches around because they would lose many customers. I think that to solve there issue with long lines, they really should keep all teller windows staffed during their business hours.

YIKES!!!
That’s all I have to say when I went here to deposit a check and saw that there was about 10 people in line in front of me. Normally, that wouldn’t bother me, but since there were 10 windows and only 1 of them was available, this line ended up taking about 45 min. When I finally got to deposit my check, the clerk was nice and courteous, which I liked.
The Good: Friendly staff, interior is clean and open.
The Bad: This place is quite understaffed, parking can get a little rough, and although there is a lot of open space in this branch, you’re hurdled into a small, confined line.
The Ugly: long ugly lines can make for irritable customers. As I was waiting in line, the old guy that was being helped tried to start up a conversation with the teller, only to be yelled at by an old lady standing in line behind me. It was a little awkward. Like as if daddy just hit mommy at the dinner table.

Recently, this branch has been understaffed, and the lines can get really, really long. Most disheartening is the ultra short Merchant Teller line that bypasses us common folk.
I’m selfishly hoping that a low rating will steer customers away from this branch so I could have it all to myself.

As the first reviewer said it’s pretty nice inside and appears to be very new. Parking is horrendous !!! Tellers were slow, par for WF, and there simply weren’t enough of them, also the norm. My bank got bought by WF, so I’m looking to change.. ..

Who banks at Wells Fargo??? hahah. Well. apparently my sister does. I went here with her this past weekend. and pounced on the opportunity for pictures! I love pictures. A picture is worth a thousand words. And this Wells Fargo was prettyyyyy. And big. And get this. they even have a coffee cart of some sort set up for their customers. with all kinds of buttons for coffee. as well as a water cooler.
Mmm. Free.
When we went… there was a very pissed off customer in line.
It was hilarious. Well. hilarious for me. But. I also felt sorry for the employees. This guy was Crazy with a capital C. He was yelling. saying things like. «I would never bank at Wells Fargo. but my wife does. I bank at better banks». Or. «you must not be married, with your attitude». WTH?!
The employees though. kept their cool pretty well. And eventually the guy left. Drama!
I like this Wells Fargo. It was very clean. It looked like it had just opened up. Although. i’m not sure how long it’s been there. And. there wasn’t trash all over the place. And yes. it was also bigggg and. NO CUSTOMERS IN LINE! Now that makes it even better. I hate waiting in line.