The UPS Store

My biggest problem with this store is that when I closed my box, they refused to forward my mail even though I agreed to pay the forwarding expenses. The USPS regulations state that «a commercial mail receiving agency [The UPS Store] must accept and re-​mail to former customers for at least 6 months after termination of the agency relationship.» In addition, while I had the box, I did not receive weekly/​monthly magazine and newspaper subscriptions. I suspect that the staff tossed the periodicals. Fortunately, I only needed to use this address on a temporary basis.

Overall, if you live nearby, this is a great place to be able to send packages. They offer both UPS shipping and USPS mailing. There is, however, a shocking 40% up-​charge on postal services, which makes UPS shipping the slightly more cost effective service. Despite the extra cost, it’s far better than dealing with the long lines and incompetence at the MDR post office.

I’ve had a mailbox here for years. The staff is very efficient, nice and helpful. Sometimes they are quite swamped, especially with the recent flood of Amazon deliveries and a disorganized local US Post Office, but usually get the mail out by 2:30 anyway. I’ve been very impressed by their patience with the occasional unpleasant customer — they are professional and courteous. They have a nice stock of greeting cards and office stuff, plus copy, fax, printing, notary and fingerprint services.

It’s hard because I love the hours of this location but dislike the customer service. Also the POS system is hit or miss in terms of working properly.
I pick up shipments here monthly and today was my first time asking for keys to be made. Only one employee knows how to do it so you must wait if they are assisting other customers. Then when it’s my turn they say they can’t replicate car keys. They suggested I go to the dealer to get a key for a 20+year old car. They followed it up by saying they think it’s illegal to duplicate a car key? Ok so it’s dealer or nothing? Yeah just stick to mail related things here… Oh and wear your patience hat

the staff here are great all the time. i have a po box and they are always quick to help. unfortunately their location is booming with all the cool stores so parking can be atrocious at lunch time and on the weekends.

Absolutely incompetent. I’m surprised that they are able to figure out how to unlock the door in the morning. If you are considering shipping a package with them, instead, may I suggest you go next door to Ralph’s and buy a styrofoam cooler. Then place your package in the cooler, write the destination on the top and walk across the street and toss it in the Pacific Ocean. Much more likely to get to it’s destination that way.
PS. Read this comment quickly, before they pay someone to scrub it.

Great place! People here are always friendly and helpful. They will even check my box and list what mail I got if I phone them, so that I can avoid the horrible parking lot (separate issue and not UPS fault) on days when I don’t have mail.

This UPS store is okay. I have never had problems shipping things from this location. The only thing is it’s in the Villa Marina marketplace right next to Chipotle, and Mendocino Farms so you’ll know that that parking lot is a madhouse during the weekends.
The guys here are nice. Our packages have always arrived in mint condition.

Monica and Stacy were the dream team in helping me send 3 fragile packages that were all very different. They advised me on my options and figured the best and easiest way to pack and send my packages from LA to TX. Some of the best customer service I’ve ever received!

I have had 2 incidents at the store and now I use FedEx and USPS, I have lost all confidence in UPS cause of their lack of professionalism and general knowledge about the products they sell.

This is the owner of this UPS store, Mike Z’s., most recent response to my criticism of his business practice. He can’t take the criticism so he is threating to not deliver our mail and discontinue service.
Additionally, we did not add a name – I changed my name on the account when I married the man who was already registered on this account with me. So, the name in question was already a recognized entity connected to this box. Anyway, following is his response to my criticism:
Hi ********,
Obviously we disagree and we will respond to your complaint on Unilocal.However, I wanted to make sure that you are aware that we will not be renewing your contract. We do not wish to do business with customers that write bad things about us online, especially since your expectations are ridiculous. Of course waiting customers come first and the current day’s first class mail is sorted by 2 p.m. on average; this is very reasonable. We can’t control when an employee gets sick or if we are unusually busy and most customers understand this. Your contract ends on April 26, 2015. Anything that is left in the mailbox and any future mail will be returned to sender in accordance with postal regulations. Please notify all your correspondents of your new address. The post office will NOT forward mail from a private mailbox store so I recommend that you start notifying everyone right away. I wish you good luck at the post office.
Also, regarding the membership organization, you recently added a name to your mailbox since the membership was sending mail to a name that wasn’t registered. This is why that mail was returned to sender. This is a postal regulation and we will not violate postal regulations.
–Mike

The owner contacted me recently and offered a refund. This type of gesture is well appreciated.

Easy notary services on a Saturday. The staff was friendly and I didn’t have to wait. Tons of parking too!

Do Not Use this location for having passport photos! I made the mistake of using this location for a passport renewal photo. The photo was rejected by the passport office. When I returned to the store, they acknowledged they took the photo, but when I asked for a refund, they refused because I didn’t have a receipt. I’m sorry I don’t keep every receipt, especially for a $ 15 transaction more than a month ago. The woman refused to again to refund my money. Again do not use this location for passport photos. Also the owner should train the personnel, to accommodate the customer, no matter what, when they have created a problem for the customer.

Fixed my problem…

Always nice and always friendly service.
I’m always in and out with no time wasted.
Best UPS store I’ve been in.

this is the best UPS Store a girl could ask for! scintillating staff who get it done. Eric and Pharen go above and beyond. always, always courteous and polite. they treat you right.
i’ve been coming here for almost 2 years now and sampled service at many a location. nowhere else even compares to the warm smiles and positive vibe this store emits. always a pleasure!

Been here for different services, I love this UPS store

I went to the UPS store to pick up my mail from my rented PO box at 3:30pm only to find out that the mail that was delivered by the U.S. postal carrier at 1pm has just been sitting in the back for 2 and a half hours unsorted and undistributed to the PO boxes. The employees need to take mail delivery as seriously as the U.S. postal service does. After all, customers are charged several hundred dollars per year to rent the PO boxes to receive mail and many customers are running small businesses from these boxes. The least the employees can do is put the mail in the boxes in a timely fashion, not when they feel like getting around to it.

Had a good experience dropping off, but when I called back to track the status of a late package I was very disappointed with the service I recieved. I didn’t have my tracking number with me at work, but I wanted to see if they could look up the status with my CC #.
I made note of store location, delivery date, and time of day ahead of time to not be a pain in the ass, had my credit card number and everything. Once I explained the situation, I was placed on hold indefinitely until my phone finally disconnected, over 15 min. Did you forget I was paying customer with a simple question?
I’ll stick with Fed Ex, they offer much better tracking solutions.