LaserAway

I’ve been here a ton of times. I grew disdain in my heart toward them and I am working on it very slowly. I just had laser under my arms and it was good but I’ll change them from a one star if they are better. I am still upset that I bought a package and after I was more than half way done they said «oops we undercharged you» lol. Then refunded me and would do the small extra treatment. How silly! Why not just keep the money and do the treatments since it was your mistake!!! Instead you stop in the middle of my treatment plans. Refund me? Lol. I want to love them but I truly need more time. Not to mention the hair under my arms and bikini haven’t vanished after several treatments

I would highly recommend them. Their customer service is great. You feel welcomed.

This place is amazing! Top notch service from the moment you step in, clean, beautiful ambiance, priced right and they aim to delight and surpass expectations. Vera is very knowledgeable and friendly — before and after pictures are educational. I can’t say enough– get the clear and brilliant service — best Laser I’ve ever experienced. Thank you Laser Away!

I am very frustrated!!!
Just came from the marina del Rey location and I feel lied to. I got the low body package and was told that I will get my chin and under cheeks lasered for free .
The first day everything went perfectly fine, I got exactly what I wanted and what the lady in the front desk told me. Today, on my second session, the lady who does the laser did my chin only and didn’t want to do my lower chin (which will take one minute of her time because I have 4 tiny hairs in there), after discussing it with her, she told me that I will need to pay for that. I went back to the lady in the front desk who told me about the deal the first day and I remember pointing out exactly what I needed (in case she uses my accent as an excuse of not understanding me). She unfortunately, for some reason, denied everything and told me that she said ’ shin only ‘. This literally ruined my day and I don’t think I’m going back to this location anymore, I payed 2400 $ and didn’t think I will be in a such situation because of a 100 $. It doesn’t make any sense to me still. She really was not honest with me.

Jenny and her team are the best! Bought my laser deal on Groupon, but I will be coming back after the deal is used, they are that good!

Great service, and product, but expensive. Did a special first time offer to receive 10 free units. Had this offer not existed I would have never have paid $ 15/​unit. Would have given a 5 star rating if the prices for Botox weren’t so high.

THEY BURNED A LARGE PART OF ONE OF MY EYEBROWS OFF DURING AN IPL SESSION!!!
BURNED. IT. OFF.
I was given Latisse to help it grow back and 1 free Clear & Brilliant session (I’ll believe it when I see it)
The «medical director» — NEVER said her name-​told me that she was «cautiously optimistic» that it will ever grow back. WTF???
The Santa Monica location has always been good but now I am scared to ever have them near me again. I am DEVASTATED by this and look like a freak. Can’t look in the mirror and have been crying on and off since.

Love this place. Service is professional and efficient. I recommend this place 100%.

Laser Away is as good as it gets! This was the first time I have had any «work» or «injectable» done in my life. I wanted fuller lips. It was clean, the front receptionist was very welcoming and there was plenty of great/​current reading material. My nurse was very important and let me watch the whole process! Not only do I love the finished product but I learned a lot! I will definitely use Laser Away again.

Great service people and work. Love LaserAway

I am extremely pleased with the service, quality of care and the results of my Laseraway experiences!

Great place for laser treatments! Everyone here is super nice, helpful and patient. Would definitely recommend to my friends and family and will definitely be coming back.

I bought a groupon and it took 5 weeks before I could be seen. However, when I arrived for my appointment I saw then schedule a walk in for the same day. Not to mention the hour delay for my treatment. After my treatment they told me that my next treatment will be in 6 weeks. Ok, so I show up for my appointment and they tell me that they left me a cancellation message. They cancelled my appointment 1 ½ hours before I got there. They said there machine is down. Although I can hear the machine working in the back. I beginning to come to the conclusion that they are putting the customers that have groupons on the back burner. While they schedule their cash patients right away. They have an effective laser machine. However, I will not be going back after my treatments are all used up.

Love this place & staff!

I’m 2 in on my 6-​package deal. My nurse last time was awesome– I really liked her and felt she did a great job. My nurse this time, Christina, was even more awesome– she drew on my areas to make sure she didn’t miss anything, and I felt like her treatment was very thorough, as were her explanations.
I also really like this location– easy in, easy out and the people are very nice. Highly recommend!

Only one visit down and I can see results. Albeit a small difference I am glad to see a step in the right direction. They say its a 10% change per visit so I have 9 to go :)

Honestly, I have rarely seen such unprofessional staff. During my session, the machine stopped working, but the technician was nice and wanted me to wait. Well I waited semi naked for an hour and then she told me I had to reschedule. Up to this point, it was ok, because the technician was doing everything she could and it wasn’t her fault the machine stopped working! But the receptionist was SO RUDE… made me go back in the room when I peeked my head out while she finished up her personal phone call. Then when I tried to reschedule she was so unhelpful. I’m really upset that this is how they treat clients that spend over 1k at their place. I will finish up my package because its so expensive but I would NEVER recommend this place.

Laser away at the Scottsdale Quarter is a great location and establishment! I love the
VIP treatment I always receive, and the pain of tattoo removal is greatly reduced by the «freezing air» treatment that accompanies the laser!

I am following up because I am horribly disappointed in my results and the customer service since I posted initially. This review is about my legs.
I have completed 8 sessions on full leg
Since my early sessions I started getting eczema on my legs, went to a derm and was informed it was likely due to the extreme drying of the laser since I’d never had it before nor show any signs anywhere else. Got an ointment and continued treatment. I made sure to inform Laseraway of everything. Sucks, but seemed worth it to never have to shave.
Sadly after a full series of 8 sessions I would be generous to say I have 50% reduction (Cherie, the nurse, agreed). Honestly it’s probably more like 35−40% reduction.
When I arrived to my appointment today both the front desk and nurse tried to get me to purchase maintenance packages, I informed the nurse I was unhappy with results and I would be trying a different laser/​company. I was informed that there is a 10% reduction with each treatment and everyone is happy with results.
Umm, I just told you I’m not! I spent about $ 2000 on hair removal and didn’t get results, rather than offering me a free session or further discounts on packages to keep me as a customer they told me that it’s a fluke and I should buy more sessions.
Seriously?!
Funny thing, I spoke to Dr tatoff about this when I was there getting a tattoo zapped last week and they offered me a free session to see if their laser would be more effective.
(Guess who just won my business)

I originally discovered Laser Away with a Groupon. I have returned without a Groupon because they are great. Very professional and great results.
Cherie is the best!
Update: I see a lot of reviews on here that the laser hair removal is not «permanent.» Well NO laser hair removal is permanent. There is no FDA approved permanent hair removal laser. It is just a long lasting removal and this place does it as well as any other. Depending on your own body, the hair will come back in 1 – 2 years. I will gladly pay for the convenience of not having to worry about shaving or plucking for that long, especially because those methods irritate and scar my skin.
So now I am updating to talk about getting a Juvederm injection for my nasolabial fold and smile lines. I have reached an age where those were deepening and would be there even without smiling. I asked Cherrie about Botox for my eyes and she said my eyes were not bad enough for it in her opinion. I got the quote for the Juvederm and liked the price so I did it. I just did it today so I still have swelling but I am already so satisfied with the results. I have posted a picture. Cherrie made sure the results came out nicely and I liked her attention to detail. The sides of my face are asymmetrical so she made sure to pay attention to that. I recommend Cherrie to anyone!