Hertz Rent A Car

Went there yesterday and they were helpful!

If you have a reservation everything should go smooth. Good customer service. Rent and return was the easiest I’ve ever experienced. I returned after hours with the valet at Marriott. Got a good deal on a Mercedes rental after they ran out of the car I wanted. :-) Will rent with Hertz more.

We reserved a car online directly on Hertz own website. When we showed up at the location they were out of cars! The lady at the counter — who couldn’t care less about us — said that they had people with reservations months in advance who also could not get their vehicle. Completely outrageous! I’m never using Hertz again…

Extremely unhelpful. I called ahead to make a reservation, they told me, «no need, just come right in», I showed up an hour later they asked for a registration number, told them I didn’t have one, they told me they couldn’t help me.

Briana helped me find that would fit my family comfortably at an affordable price. The whole process was simple and convenient.

I had a terrible experience with this Hertz location, and I hope my mistake and what it cost me will help you avoid a similar error! I booked with Hertz because they tend to have a good reputation among car rental companies, and I chose this location because I was staying at the Marriott there. My husband went to pick up the car, and it was not available. This is not surprising because like an airline, Hertz dramatically overbooks in order to protect themselves. How is a reservation any good if the car I want isn’t available when I ask for it? As I ascertained later, the lady at the front desk should have offered to call around to other Hertz locations to see if the car we booked was available, or she should have told us how soon a car like the one we asked for would be back in the system. She didn’t give my husband that option, and instead we had to pay $ 150 to upgrade to the next car they had available! My husband would have tried to resolve the situation right then, but the lady behind the desk was not competently dealing with the situation, and another man was yelling at her angrily and making calls to managers (clearly, we were not the only disgruntled customers that day). Trying not to make a stink, my husband decided he would take the car she offered and deal with the situation later, but because he signed the contract, no one will reimburse us now for the extra cost. How is fair that Hertz covers its own rear by overbooking and we are left picking up the cost? Next time I look for a rental car company, it won’t be Hertz. And if you find yourself in a situation like this, stay around and make a stink, or no one will make it right for you later.

AMAZING! Brianna helped us. Had a car accident yesterday and needed a rental and saw this Hertz on Unilocal.Close to our home. The car was ready and service was great and no lines!!! Just us and Brianna. Made the reservations before they opened on the call center and picked it up.
Fantastic.

Made my reservation online and picked up the car from this location in the Marriott. Brianna was the front desk person I worked with and she was great to deal with! Too many of these car rental people come off as sleezeballs (*cough* manager at Lincoln location *cough*). She’s actually the only person there since the office is basically a window. She was really nice and sent me pics of the car I requested so I could make sure it was the new model. That was pretty awesome. Also when I was picking up my car they had a great selection of other cars like a Pathfinder, SLK and Explorer. I’ll definitely be back here again.

They are open early and they are located inside of the plush Marriott hotel. Not too much competiton for service first thing in the morning. The desk staff is quick and professional.

I reserved a car from this branch over the past Xmas holidays. My family came to town and we would need a larger vehicle to get around so I reserved a mid-​size SUV. I’m also a Hertz Gold Member plus I had a few discount codes so the SUV was going to be pretty reasonable for a week and unlimited mileage. When we got to the kiosk inside the hotel, Jason, the associate manager there told me they didn’t have the vehicle I requested… and would I like a nice mini-​van instead. No, I did not. It kind of reminded me of that Seinfeld episode where Jerry reserves a car and when he goes to pick it up, they don’t have it. They have my reservation, they just don’t know how to keep my reservation. However Jason made us a deal. A Cadillac Escalade was being returned shortly, and he would give us that vehicle at a huge discount for the week instead plus free satellite radio and navigation. It ended up being a bit more than the mid-​size SUV we had originally ‘reserved’ but I feel we got a great deal. The Cadillac was a great car to roll around in for the week, but we had to get it cleaned ourselves because it was a bit dirty inside (Hertz did not have time to valet it before they turned it around to us) and smelt of smoke, BO, etc.

Easiest one star rating I have ever given and probably ever will give. Hertz simply did not deliver and were completely unapologetic. I reserved a car online and requested pick up service since I did not have a way to get to the rental office. I checked the bottom of the online receipt which indicated that I had requested «Pick-​Up Service». Should have been straightforward. Hertz never showed to pick me up and never called or e-​mailed me. A half hour later I called and could not get anyone at the desk. Called repeatedly. I also called the desk at the Marina Beach Marriott which housed the Hertz office. They were of no help. I called the main Hertz number to complain and they told me I would have to deal with the Marina branch. They could not (would not) help me. I ended up going with another service (Marathon) which came through at the last minute and did pick me up. Needless to say, I will not be going with Hertz again.

This is the worst rental center I have ever been to. I waited over 1:15 in front of an empty hertz desk to pick up my car. I called into their corporate hotline to find where the employee was and I was told he was picking up a car and would be there in 15 minutes… An hour and 15 minutes later he arrived. I was late for all my appointments because of this and there was no sympathy from anyone involved in this process and I will never use Hertz again.