Enterprise Rent-A-Car

This branch are the ultimate above and beyond team. when I arrived they had just let the last full sized go and explained to me that they could service my needs at another branch that was 10 minutes away, and was I happy with that. Naturally I was concerned about the time this was going to take, however within seconds we were in a car en rout to the other branch with all the paperwork filled in. Sherman had amazing customer service skills and was happy to guid me through my car choice and got me on the road in a better car than I had booked! He was cool under pressure and made good decisions that ultimately ended up with the customer being happy! I will definitely remain a customer of enterprise as you just do not get that level of service when things go a little sideways anywhere else. the whole team worked really well to handle multiple customers.

i had had a bad experience with another car rental agency and decided to try Enterprise in Marina Del Rey. They were incredibly accommodating. I was checking in 3 hours before my reservation so my car was not available but they put me in a wonderful vehicle. When i returned the car 2 hours before i had said i would they only charged me for the time I used.
They were speedy, polite and super friendly. I am totally converted to using Enterprise for all my future car rentals from here on out!
carol

I made my reservation on the phone and my insurances only covered $ 30 a day for a rental, something that they were fully aware of but when I asked to have a suv instead of a sedan for my job related purposes they said no problem. Little did I know it was a 9 dollar upgrade which isn’t a lot unless you have the rental 45+ days! In which case adds up really fast. 30 something days later They called me and told me I needed to pay the outstanding fee of almost $ 500 something dollars?!? What was suppose to be a pain free experienced soon turned into a nightmare. Finally I got thru to the supervisor who then lowered my rate to $ 220 which I was thankful for but still upset that I had to pay anything at all out of pocket. Finally when I dropped off the car they understood the issue and didn’t charge me for the $ 220 which I was happy to hear but it just was stick a headache to deal with. No longer will I a over the phone deal with enterprise

The staff at this enterprise helped me secure a great car for my vacation in California. The customer service was premium and the car was amazing. It was a 2016 Chevy Tahoe with all the features included! It was a blast to drive. I had to leave early and drop off the car at a different location and the staff at that enterprise were very cheery and helpful despite the fact that it was 4am! Shout out to Tess for her charisma and customer service it getting us into the right car we needed!

The girls at this place are all about the customer service. They were so accommodating and friendly. They went out their way for me! You go girls at Enterprise. See you next weekend!

I LOVE this Enterprise branch! My car was in and out of the shop for months, so I’ve rented here a LOT! Their staff is great — very helpful! However, the employee that I dealt with the most was Charlie. She is great! Always got me in and out on time, and super-​fast and conscientious at her job. She is also very personable! I’ve bought a new car since my last visit, but I’ll always come back to this branch if I ever need their services!

Good customer service. They ran out of the car I ordered, and upgraded me immediately, same rate. no hassles. In and out in about 10 minutes, only wait was for the car to be washed. Called me later that day to make sure I was satisfied. Have rented here before, and will do so again.

Actually it was my first time which I did rent a car from enterprise LA branch, I found the staff
so friendly and helpful by more caring about the customers, the staff who was dulce, she is a wonderful, always she was with a smile and desire to serve customer
I do like to say my special thank to Charlie as well who taking care like as customer service by daily call .
How ever the prices are a bit higher than LAX
Regin but I do prefer to come back again to this branch.

I love this place. I have become an Enterprise junkie. I get great cars and great service AND they pick me up and take me home. When there has been a problem with a car, the management makes it right without discussion. Assistant Manager Dulce was extremely helpful on my last visit. Prior to that, I have also enjoyed great service from John, Alex, Charlie, Brian, CeCe and Michele.

This location is a cluster f*ck. To be fair, all of their staff are very nice and good at their jobs. That said, the fleet management is an issue because they don’t have many cars. I made reservations and they still run out of cars. Reservations don’t actually reserve you a car, they just lock in a lower cost. Anyway, got there 30 mins after they opened and than ran out of cars. So they had to drive me to another location down Lincoln Blvd.
I highly recommend the LAX Enterprise. It takes me longer to get there, but when I go it only takes 3 – 5 minutes before I’m driving off in a car.

Great customer service and very courteous people. Speedy service and accommodated me with a car the last minute.

Outstanding customer service… friendly and helpful staff didn’t keep me waiting long and treated me very well.
The service and car met my expectations and I was treated with the upmost respect.
Enterprise even offered a free upgrade when they noticed my rental car reservation was not available at the specified pick up time.
I strongly recommend enterprise rent a car and I will be sure to use them again for my future travels!
Great job! Thank you for making my vacation an unforgettable experience!

I have to say, this was THE best experience I have ever had at a rental car place. Maybe it was the particular staff here. They were efficient and attentive. I was asked more than once if everything was okay or if I had been helped. Exceedingly nice customer service.

This was very nearly a 1 start review, but thanks to the superlative customer service of the managers (Brandon and CC), it turned out OK. The challenge started when the Enterprise website allowed me to book a rental for pick up at 1pm on Saturday.
I called Enterprise the day before (Friday) and spoke to Sherman. I asked if I could schedule a pick up for the following day for my 1pm rental. Sherman said that they don’t schedule the pick ups ahead of time but if I called back the next day they should be able to take care of it no problem.
I called back the next day around 11:30am. I again spoke to Sherman. When I asked for a pick up for my 1pm rental, Sherman explained that they were really, really busy in the office and that there was no one to pick us up. He did say that if we were to get an Über or taxi over to the office they would take it off the rental price. I told him that this was a reward points rental and that there was no cost. He said we would «work it out» when we got there.
We decided that since it was a nice day and only about a mile and a half we would just walk it. The first signs of trouble were when we got to the location at 1:05pm. All the gates were closed. We were standing outside one of the gates when a guy walks out of the office yanking his tie off. He opens the gate and starts walking to his car. I ask him how we get into the office because we have a 1pm rental. The guy tells us that they close at 1pm and that «all the computers are shut down». I tell him that I spoke to Sherman twice over the past two days and he never mentioned anything about closing at 1pm and furthermore I have the email receipt showing that I booked a pick up at 1pm. The guy says, «yeah, I’m Sherman, but the computers are literally off right now and we’re closed tomorrow.» In disbelief, I ask if there’s a manager still in there. He says «Maybe be but I’m going home right now».
At this point we open the gate ourselves and walk up to the office. A manager opens the door, sticks his head out and tells us the computers are off and that they’re closed. I explain my experience with Sherman and show the 1pm pick up and he relents.
Both of the Managers (Brandon and CC) stayed late, booted up the computers and got us out of there and into our rental. They were obviously ready to go home, but went the extra little bit to solve a problem that wasn’t of their creating. Great customer service… avoid Sherman.

Enterprise in general, offers cars that are often dirty, sometimes falling apart, as in interior fittings, and worst of all «are smoker cars». I came here to exchange a car from another Enterprise location, since the smoking in the car I have, has caused me to have 3 days off work, go to 2 doctors (for eye allergy and general allergy) and wear a mask in the smoke-​ridden Enterprise car from Signal Hill. Not to mention the expense of medications. I have been waiting for 2 days and calling –no car, either sedan or mid-​size SUV has apparently come in that I can have! This is bad service on both ends – Signal Hill and Marina Del Rey. I will notify the Insurance Company about this. Alex from Marian Del Rey did try to help, but that fell through also. At least he was personable! They are so darn busy, they don’t really care that they get complaints!

Super friendly staff. Very accommodating. I have used Hertz in the past (their neighbor), however Enterprise has a better selection of automobiles at cheaper rate.

Never Again.
First, they gave me a dirty car with litter inside! Second, they waited until i was all ready to leave and in the rental car when they decided to tell me that since I didn’t purchase extra insurance if anything happened to the car at all, I was liable for a thousand dollars, something they could have mentioned when I was inside the office.
And then they took $ 300. out of my bank account and refused to give it back long after I’d returned the car. Really?
I brought the car back with a full tank (they give it to you ⁷⁄₈^th full — scam!) and I grew tired of fighting with them and their ignorant supervisors after a week so I was forced to call the fraud department at my bank and they filed a claim against them. Again, Really? Enterprise supervisors kept blaming the insurance company for not paying them which was not true (the invoice was on their website!)
I don’t understand how this particular location is still in business. They are definitely due for a shakedown.

Completely unhelpful.
Although they were «nice», they weren’t solutions-​oriented and I felt like they didn’t know enough about their own business. After making me jump hoops to provide them with a reservation number and also accusing of us of never having made a reservation, they finally lead THEMSELVES to the conclusion that even if I did have the correct reservation number (from another location I reserved), they wouldn’t be able to help me add on as a second driver. The gentleman who «assisted» me said unless the other location will transfer the booking onto THEIR books, they couldn’t help me. LOL what?! Don’t think you’re supposed to tell people that…
Anyway, I was forced to leave with the only solution being, come in on the DAY of my travel and present them with my rental contract to add on as a driver. As if that day wouldn’t be stressful enough, I get to go around in circles with a bunch of ding dongs and hope that arguing long enough will lead them to their own solution. Ughhh.
Thanks for a complete waste of my time during rush hour on God– awful Lincoln Blvd. Go next door to Hertz, they’re much easier to talk to.

So far I have had a great experience with this location of Enterprise. The people are friendly and helpful. I worked with Casey when I initially rented my car, and again today when I had to renew my contract (my week rental has turned into a bit longer). To extend my rental, all I had to do was to call, but after 30 days I needed to come in and sign a new contract. He was able to keep the rate I originally rented at (the current rate is much higher).
The location is inconvenient but the are moving soon.
No complaints!

This Enterprise is in a bad location where it’s easy to pass up and they don’t have much room for their cars. They are kind of hidden back behind the large auto-​body shop and it’s one confusing maze to get a car in and out. When I came here they had run out of cars and actually had to get a rental from another location. Their customer service is awesome though! We had a mix-​up about the extra protection they offer, but they fixed it!
I went through an unfortunate incident two weeks ago where I walked out of USPS only to see a truck back into my car. Even though the truck must have been going 5 mph it is still twice as big as my poor corolla. Since then I’ve been going back and forth dealing with the insurance companies and the auto-​body shop. I ended up coming to this Enterprise location to rent a car.
This location is really quite small and they don’t quite have a parking lot. If you pull into the driveway you’ll see that there is a lot in the middle of all the buildings, but each space is filled with cars from the auto-​body shop basically. The Enterprise lot is actually behind all the buildings and is inconvenient and hard to get to. If you have to go with this location, check to make sure that you are guaranteed a car from here. Otherwise you’ll have to wait for a car from another location to arrive or get shuttled there. Takes quite a long time.
The reason I’m giving this place 4 stars is because of the great customer service. On the day I came in to get my rental Bree helped me out and was so nice and friendly. Very comfortable person to be around and great when you’re dealing with so much trouble. We had gone through the paperwork and she had asked me about the adding extra protection which I verbally declined. Unfortunately she misheard me and it was added onto the contract. I also didn’t check the paperwork thoroughly enough. Upon returning my rental today I fond out my mistake. We both explained what we thought had happened, and I stated and explained that I had declined it. At this point Tawny came over to see what was going on and to see what she could do. She simply told me that next time to check the paperwork to make sure it was done correctly and then took it off my bill.
I felt that they had handled it well and didn’t try to tell me that I was wrong. We chalked it up to a miscommunication, the problem was fixed, and all of us were just fine. It was a mistake that could’ve ended badly but it didn’t! Mistakes happen after all because we’re all human beings. It’s really how they handle it and what they do to fix it that really makes an impression.
Thanks Bree and Tawny!