Diamond Ice Equipment

That first review is so funny! I have been using them for years and have never had a problem. I often times have to call on an emergency basis and they come running every time. The tech, if not the owner Bob, comes out, let’s me know what the problem is, gets authorization and then fixes it as fast as they can. If extra parts are needed that they don’t have in stock, they will rush the order, at their expense if need be to make sure I am taken care of really well. Try them for yourself and then you decide. :)

Real 1.5S
Their work is less than what’s to be expected from a fridge/​freezer maintenance/​repair company. They are below average when it comes to professionalism. We hired them to perform quarterly maintenance on our restaurant’s refrigerators and freezers.
At first impression, they seemed professional. They sent in a team of 4 – 5 guys to perform the initial maintenance. The owner/​supervisor mentioned that gasket on the little refrigerator needs to be replaced and he’ll throw that in for free. It was all downhill from there. They end up replacing it and charged us.
We started having issues with one of the freezers, which was not their fault, when it’S temperature fluctuated throughout the day. We brought this to their attention and they sent in one of the repairman to examine the issue. He had to come back about three times until they determined it was a rear Freon leak in the back and would have to replace the Freon line. I wish they didn’t have to take 3 times to figure this out. We paid $ 400+ to get this work done.
I asked them to replace the recessed door handles on the TRUE freezers due to them being chipped and sharp edges. They didn’t seem to think it was possible. I informed them I did the research online and it was possible. They told me they will look into it. Once they did, they told me they will order the parts and get back to me. They told me it would be $ 80 for the parts and one hour’s labor. They never got back to me with an exact quote or me to authorize any work and just replaced the recessed handles and double charged us for the parts that I found online, which I informed them about. It was 2 for $ 40 and they charged us $ 80 EACH so the cost was 2x as expected!
A couple of months later, they mentioned over the phone that we need more gaskets replaced. I asked him to please show it to me which ones the next time they come. Instead of showing me as I requested or getting me to authorize the work, they replaced two of the refrigerator gaskets without a quotes, while I wasn’t present at the restaurant. I spoke to the owner and he said, «Sorry, I thought I figure you would want it done». Why would I get anything done if I didn’t even know how much it cost? I would’ve not authorized the work done as the price was astronomical considering I didn’t know how much it would even cost.
Once the gaskets were replaced, one of refrigerators would not stay sealed or closed. We had food spoil a couple times and resorted to putting a chair against the fridge door to keep it sealed/​closed. I noticed there was a huge gap where the gasket was replaced. I informed the owner and he dispatched someone else out after 2 days!
The new guy said he has to get the gasket replacement ordered again because the original replacement was defective; this took another 4 days. Fast forward a few more days, the guy came back and replaced the gasket again. Still the refrigerator door was not holding a seal and open by itself at times.
I called the owner again and he dispatched various guys. One guy said it just needed time to reseal. Another guys said it was because the refrigerator wasn’t cleaned/​maintained properly. When I brought it to his attention that his company is the maintenance/​repair people, he shrugged and said «I don’t know». Still not sealing and opening, the next guy said it was definite the door hinge. He took a week to order the hinge and finally replaced it. Still no seal and door still opened.
Finally, another week passed and he brought another door hinge replacement and it worked. This whole gasket/​hinge issue took two months! I’ve yet to ever hear from them again for our maintenance contract or follow-​up. I find this as an odd way to do business.
My 1-​star rating or any rating is never permanent. If the owner/​manager cares about his business or keeping business, I am open ears and not unreasonable.