Dave Burkheimer – State Farm Insurance Agent

I am going on a two year renters policy with State Farm insurance. In February, our home was burglarized and I filed a theft claim. I just received a letter from State Farm stating that I am being dropped at the end of my policy in July. What kind of insurance company is this? I made one legitimate claim, and based on my police report, this type of theft has been happening in my neighborhood.
DO NOT USE STATE FARM. David Burkheimer is an agent and it’s not his fault. His office is helpful but this is unethical.
I am going to file a complaint with the California Dept. of Insurance.
I have never in all my years of having insurance ever experienced this.

They have a lot of turnover in his assistants. i have yet to have any contact with the main man, Mr. Burkheimer. He is obviously good at delegating and perhaps, golf. they don’t seem to have an email address which is how I and many other people conduct business nowadays.

Terrible customer service from the beginning. You would think they want to sell their product so they would get back to you, but the agent did not until I pestered him and tracked him down. Then when I wanted to add another policy, same thing. Finally there was a big change in the premium amount that no one tried to explain to me and then took me forever to get an explanation out of. Would not recommend. I would think that having an actual agent would mean better service rather than an automated service, but I think not. The agent there never returned my calls and would be days late on my emails.

I’ve always had great service from the staff here and I’ve been with them for more than 20 years.

Had this account for several years and have absolutely no complaints. Everyone at this office is friendly and knowledgeable. They are so quick to take care of all my issues and requests. When it comes to car and home insurance, it’s nice to feel taken care of and not have an agency that I dread dealing with. I cannot recommend them enough!

I have been dealing successfully with State Farm insurance for years until the day I walked into this Marina Del Rey office. The level of apathy and lack of knowledge sent me out the door immediately. The ladies who claimed to be agents were completely unaware of the existence of the 3% interest State Farm checking account I was about to place all of my policy money into. Every question I asked was met with «I don’t know» or «you will have to ask someone else.» This branch is extremely close to my house but I am willing to drive to another state to complete my paperwork rather than trust these individuals with one cent of my money. Trust, knowledge, and confidence are important when it comes to business. This office struck out on all three levels. At a time when I needed State Farm the most after the death of a loved one… State Farm clearly «Wasn’t There.» Avoid this place and seek another State Farm facility.

I’ve had insurance with State Farm of California for over 13 years. I was in an accident and my car was totaled. The car (Toyota MR2) wasn’t in production anymore and the only used cars weren’t available in my area the the replacement price quotes I got where outside of Los Angeles. The claims dept. was going to give me half the price of the car. They said they couldn’t use the quotes I gave because it was outside of given area. Dave stepped in and found out the quote the claims dept. got was from San Francisco. Dave Burkheimer stepped up and that’s why I’m a loyal customer. Without Dave, I would have left State Farm years ago.
The 5 stars is for Dave Burkheimer’s office, very friendly and helpful.
The State Farm claims dept. is a nightmare and I prey I never have to use them again.