CVS Minute Clinic

I’ve never been to the minute clinic for myself. But I’ve been here one other time three years ago for my Dad. I showed up they had stopped taking patients. They meet their number for the day. The nurse practitioner Sandy came out to tell me I had to come back. I asked her to please take my temp and explained to her I was nervous that I had pneumonia. My father passed from it 3 years ago. Sandy had actually treated my Dad and said he needed to go to the emergency room for his pneumonia. She remembered my Dad. She took me in the office and proceeded to check me in. She gave me a check up and found I had a sinus infection. She took extra time from her day to help me. She didn’t have to treat me. But she did. Thank you Sandy. We need more caring people like Sandy that go above and beyond their job. Hats off to Sandy and her Clinic. If I’m feeling sick I know where I’ll go.

We arrive at 620 they closed at 630 another patient was there very upset that they would not see them (and had been there for 20 min arguing to be seen) and also refused us as they were closing in 10 min. It seems to me that you accept patients up until you close. There were no other patients. Will never shop at CVS again

As a first timer in a minute clinic, I didn’t know what to expect. Sandy, the nurse practitioner, took care of us in a speedy, friendly and efficient manner-​truly defining their clinic name. Keep up the good work, Sandy and staff!

Today I went to get a quick physical at the minute clinic. I had a great swift experience with Melanie and the other gentleman. I didn’t catch his name. In and out. They were both very nice and personable. I would definitely recommend this location!

Sandy the nurse practitioner was great! So was the Asian guy that checked me in.
I’ll be back to this CVS.

I WOULD LIKE TO PUBLICLY APOLOGIZE. I bashed the poor Nurse Practitioner at CVS for making a wrong diagnosis but I just came from the doctor’s office and it turns out her diagnosis was correct. The only thing she needed was a stronger medicine. I feel awful for having complained to the NP the following day when I went back. Everything she said the doctor confirmed was correct. My mother is 86 and has had so many misdiagnoses I assumed she was wrong and it turns out I was the wrong one. CVS did a spot on job and I should have more belief in our healthcare system! I am so sorry — especially since she took time out of her lunch to see us. YOU DID A GREAT JOB AND I AM SO SO SORRY I didn’t believe you. It was because I didn’t know you well enough to trust you. Please continue to do a great job and don’t listen to horrible people who didn’t even give you a chance…

Consumers beware: Minute Clinic is not a good alternative to seeing your doctor. I have never taken the time to write a bad review about a business ever; I’ve written a few good ones for businesses that I thought were overwhelmingly awesome, but never have been so upset with an experience to take the time to review a bad one. Unfortunately, I’ve had such a bad experience at the Minute Clinic, that I’m willing to spend the time to review their incompetency.
I recently chose to go to this clinic rather than my regular doctor because I had the symptoms of what I thought was strep throat and was swamped with work. I couldn’t afford to take the time out of my work day to go to an appointment during the times during which my doctor had openings. I had heard about the Minute Clinic and I figured it would be a nurse practitioner, but that’s no big deal to me.
I arrived and promptly got in. The nurse practitioner checked me out. She was super nice and asked about symptoms. I told her I thought it was strep, or maybe a sinus infection that had traveled, but of course, I’m not a doctor.
She did a strep test then and there and it came out negative. She said she couldn’t prescribe an antibiotic without knowing what it was. She described that there were many things it could be including some other bacterial infection. I understand that if it’s viral, I just have to stick it out. She asks me if I would like to send a culture to the lab and they can test it. Of course, I agree. I need to figure out if it’s bacterial. She says it can take up to three days.

A day has passed and I miss a call for the clinic (they don’t leave a message). I’m stoked that I don’t have to wait three days as anticipated. I call them back and the person on the phone tells me the lab results have come back negative for strep. I said, «I know. We already did a strep test. I’m waiting to hear from the lab whether it’s another type of bacterial infection.» The woman tells me that the nurse practitioner sent only for a strep test.
She sent a culture to the lab for another strep test. What?! Why?! The first test came back negative; I didn’t need another strep test. After the nurse practitioner discussed with me that it could be another type of bacteria and then asked if I wanted to send a culture off to a lab, she failed to mention that she was offering a re-​test for the strep. And, why wouldn’t she check for other things? Just because I came in thinking it could be strep doesn’t mean I am ruling out other things. I am not the professional, and clearly neither was she, as she didn’t test for other possibilities.
When I expressed to the woman on the phone who went over my lab results with me about this incompetency, she said their policy says that you should see your doctor if health issues do not subside. Of course they haven’t subsided; the clinic didn’t even try to adequately figure out what was wrong except for strep throat.
Furthermore, when I asked to speak to a higher up individual about resolving the problem as in a refund for one of the strep tests and a refund for the visit since I would now have to start over, the woman said it could take up to ten days for the correct party to return my call… bad customer service.
It is now Sunday, and thankfully, I can get to my doctor this week. But, I have now paid for inadequate services plus two strep tests rather than one. Now, I get to pay my doctor for a new office visit.
I would advise anyone considering these services to wait and go to a real clinic. I’ve been seen by nurse practitioners before, and they are usually great. In the end, urgent care would have been just a small amount more, so that is also a better option if you can’t wait to see your doctor. After the bad experience, I read some of the reviews. Some mention poor expectations of a clinic? A clinic is a place where medical professions can treat patients, other than patients who need hospital care or inpatient services. A clinic can properly ask for lab tests. I see my doctor at a clinic. If CVS believes people have poor expectations of a «clinic,» I think they should look at the definition and then change their business’ name to not depict a place such as a clinic as it is definitely inadequate.

The NP’s here are great and I have had excellent service. Why 3 stars then? The wait. Sometimes the wait can be well over an hour. Sometimes you will arrive only to find out they are not accepting more customers because the wait is already too long. So, if you are willing to risk a long wait, you will receive good medical care.

*** I like the CVS one-​stop concept of healthcare here. ***
Now seriously injured or sick yet need something simple?
Can a nurse practitioner do the job for you? If «yes» to all,
CVS Minute Clinic is designed to serve you. Just walk-​in.
No appointment is needed.
Sign-​in as you would when checking into an airline kiosk,
wait your turn (roughly 20 mins per person ahead of you),
they will call your name and serve you up. I was in & out,
AND got a prescription filled all in 1.5hr. A great concept.
For needs that don’t require a doc, it’s a good alternative.
CVS would be my first choice if I ever need an antibiotic.
*** 10am — 6:30pm on M-​F and 9am — 5:30pm on S-​S. ***

Arrived on a Sunday afternoon to only find 1 person ahead. A short wait later and I was speaking to a very competent NP. Computer system sent the prescription straight in to the pharmacy — can’t beat the convenience!

This Minute Clinic was very convenient. I went with my girlfriend (she’s terrified of needles) to get a flu shot & TB test. Our Nurse (Susan) was sweet as pie, and allowed me to accompany my GF in the room. Nurse Susan was very professional and made everything feel more than comfortable. Both my girlfriend and I felt that visiting Susan was like visiting one of our mothers. At the end, she gave my GF a huge free bottle of hand sanitizer!!! she was awesome!
Thanks Minute clinic & Nurse Susan.
–Connor & Anne

I had to get a TB skin test for a new job. I phoned several «urgent care» centers and their prices ranged from $ 150 – 200. That’s a lot for a skin test! Then I found the Minute Clinic. Their test was $ 39. I was seen right away and the NP (Lingman Leung) was very friendly and skilled. She placed the test and wrote down for me the time frame I needed to return to get it read, including the exact times. She filled out the form provided by my future employer, and also a second generic form just in case I needed it in the near future for another employer, so I wouldn’t have to go through it again.
I could not be happier with my care. I highly recommend the minute clinic at CVS in Marina Del Rey.

Had to get a TB test recently for a volunteer gig with school children so I found the CVS Minute Clinic on Unilocal.I visited the Marina Del Rey location as it’s the closest one to me. I totally recommend coming here.
Super easy and fast. The practitioner that helped me, Joyce, was very helpful and friendly. She told me a bit about the clinic in terms of what they offer and hours plus the hours to avoid (most important). She answered all my questions thoroughly and was really easy to speak with. Also, she was very gentle while stabbing me in the arm. Just kidding… she didn’t stab just pricked.
***Be sure to check out their hours as they’re gone during the middle of the day for lunch. Every clinic operates like this apparently.
The facility itself, while small, was really clean and welcoming. Don’t really know what I expected but it surpassed my expectations. Two thumbs up!

My husband, 2 year old toddler and I went to the Minute Clinic located at the CVS in Marina Del Rey to get flu shots. The entire experience was terrible due to the following:
1. We waited approximately 1 hour to be seen by the NP. There were only 3 other people in front of us. The NP did NOT seemed to be concerned with efficiency and timeliness.
2. When it was finally our turn, it took her about 30 minutes to collect our insurance information. Watching the NP hunt and peck for the letters on the keyboard to enter in our personal information into the computer was extremely frustrating. She also asked me the same question three times.
3. The NP did not exercise any care when it came time to give my 2 year old toddler the flu shot. Rather than ask me for assistance to position my daughter to give her shot, she grabbed and twisted my daughter’s arm. She also caused my daughter to bleed profusely when she administered the flu shot — the NP had to stop the bleeding with gauze and pressure. That didn’t happen with either me nor my husband. My daughter now has a very large painful lump in the area where the flu shot was administered.
I think the idea of the Minute Clinic is great — especially for people who do not have health insurance but are in need of basic health care. However, I did not have any confidence in the NP (Kathy Choice). Minute Clinic needs to hire some competent people.

I am very unhappy with minute clinic. I like the idea, but these guys will probably cause you more harm than good. The practitioner Kathy Choice was rude and awful, ultimately gave the wrong diagnosis, and when I called the customer service line, I was met with an equally unreasonable person named Lisa P who did nothing but make excuses and tell me there was ‘nothing she could do’.
Oh well.
Like I said the idea of these is great, but the people who work in them are a total mess. They need better employees and doctors.

Wow. What a great a idea right? Not when you end up waiting for over an hour.
The practitioner was 40 minutes late. The clinic should be open at 10am and there were three of us waiting in line. She didn’t greet us when she laxidazily waltzed through the door.
I was the first in line. She took me in. Had horrible customer service. I’ve had a bad cough with some blood in my phlegm. But other than that I was fine. I had done some travel via air which could attributed to the blood. She barely made eye contact. She didn’t even hear my lungs. She sent me to an urgent care facility and when I told her I couldn’t afford to do that and I asked for an alternative. She didn’t have an answer for me.

The practitioner I dealt with this evening may be the best flu shot shooter on the west side but dealing with anything more complicated then that is definitely beyond what they teach at ITT Tech. I dropped in because my last experience there was a good one. A first class flu shot. But this time it was a little more complicated. Sometimes when I catch a bad cold it leads to middle ear infections which can be cleared up very quickly with a script of Keflex. But, I lucked out with a practitioner who has been watching way too much «House». She wanted to treat me for a much more complicated set of symptoms than my ears problem and when she contacted her real doctor adviser and asked him if she could proceed with her treatment plan he told her no. I think she may have been somehow disappointed because when I asked her if now I could just get the script for Keflex and go home she told me no. She let me know that I had a bad attitude and she didn’t have to give me antibiotics if she didn’t feel like it. Wow. The power to keep someone from getting well. Avoid this clinic if you need anything more complicated than a shot. They really don’t understand how to deal with people who aren’t feeling well.
See review for Playa Marina Walk In Urgent Care Center for continuation of this saga.

I’m very happy with my experience at the MDR CVS Minute Clinic. I went there today for the first time. I got there early and was first in line, so I didn’t have to wait for long.
The check-​in process is very easy. The nurse who saw me was extremely friendly, knowledgeable, and very efficient. I felt very confident that she knew what she was doing.
This is a very convenient place to go if you need care on a Sunday or need care in the Marina area. I highly recommend it.

Get vaccines in a pharmacy sounds like a convenient way to go. I imagined standing in line and someone stamping shots into the arms of people. The fantasy got the better of me, imagining that it would be an in and out in five minutes, while grabbing something else in the store. Plus, the cost of the whole service was about the same as my co-​pay had I gone to a doctor.
The reality was sitting in a cramped area with a ton of people. The prices for all services were not even published. I waited worrying about what kind of diseases the people around me carried. It took an hour and a half. They were out of one off the vaccines that I wanted. The nurse practitioner was friendly and fast though.
Next time, I will go with a regular doctor again. Maybe, I’ll go in network or call around. Calling 10 doctors in the phone book for a quote tends to have one doctor that provides the particular service at a very reasonable rate (, if you don’t need an exam and already know, what you want.)

I don’t know about you but when I get sick, I get super emotional and morbid. I’m a bit of a hypochondriac that way but instead of going to the doctor 24/​7, I tend to avoid the doc all together and just pledge allegiance with denial.
When I recently woke up to find my right ear feeling plugged up and my hearing impaired, I did the thing you should NOT do and Web MD’ed my symptoms. Click, click on the keyboard and onto the screen comes «ear infection; if left untreated could cause permanent hearing loss.» That was enough for me to haul ass to Minute Clinic and get it checked out. The place was poppin’ — I’m talking a line longer than you’d see outside Father’s Office on a Thursday night.
Anyway, I saw Dr. Leung and she was the sweetest lady. In all fairness, the doctors you see are not full-​fledged doctors but nurse practitioners and physicians aides — perfectly able to handle most minor injuries. Dr. Leung had a great sense of humor and told me that there was nothing to worry about {much appreciated in my vulnerable state}. She also gave me a bunch of free sample-​sized ear drops so I wouldn’t have to spend a lot of money. I went back a few days later for a second check-​up at no additional cost and my ear is back to normal. They also offer other services like flu shots, physicals, and diagnostic testing.
There’s nothing like the downs to appreciate the ups but if you’re down with a cold or weird ear thing, come see them.