XFINITY Store

I had no trouble finding the store in Marietta. When I entered a nice person took my name and put me on the «waiting list» which was on an easy to view screen. I did not have to wait more than 5 min. There were 12 stations open. I was fortunate to have Becky see to my needs. She was very personable and informative. I left a very happy person. Great people — great service.

Friday afternoon, 3 people working when there are 10 stations for employees. Meanwhile it’s over an hour wait just to swap a piece of crap modem. Perhaps more than o e store to service the entire northern Atlanta area would make more sense, or maybe hiring some employees would help. No wonder Comcast consistently has shitty customer service scores.

This store sucks. The customer service is horrible. They treat you as if you’re in prison. Make you wait cause they want to talk to their co worker. Have major attitudes for no reason at all. The only reason I am giving it a one star is because I have to in order to write a review.

Have tried every way to get some decent customer service. Toll free and in store and on the web. People are rude including the service tech. No one calls back and we still have exposed wires around our home.

These guys just stole my modem. It was a prepaid Xfinity modem bought for $ 70… the employee just took it, didn’t show me anything. And the manager did not bother to look and verify. They could just be selling it on craigslist for all I know. Bunch of thieves and a manager who does not care!

We just moved here after purchasing a home. So before they would set up our account, previous Comcast customers they require two forms of verifying address. By the way we just set up utilities via phone with no proof. We changed our mail address again with no proof. So we did bring in our HUD 1 statement from the attorney. And they said it needed to be notarized. So, they will accept a utility welcome package via e-​mail. Again, requiring no proof of residence. But not a legal document sent by an attorney. Makes no sense to me. So basically, to get Internet you need to wait a few weeks until you can get internet.

This is such an improved experience over the Cobb Parkway store that this replaced. Now you can check in and wait for a text to indicate that you’re next in line. If the line is long, you can make it over to firehouse subs next door until that message arrives. Service is far friendlier than I expected from a monopolistic giant of a corporation.

Billing issues are impossible to resolve with comcast. The ongoing suckage from Comcast is real, yall!

Hey, I had a darned good experience turning-​in an Xfinity cable digital converter box for an old analog TV, that I gave away. I remain an Xfinity customer for HD service. This is my first time at this spacious new Customer Service location. A staff person greeted me as soon as I entered and asked me the nature of my visit. I handed over the equipment and the person helped me check-​in to their «electronic ticket system» and the equipment was tagged with the number of my turn for service. Monitors show you where you are in the service queue. A pleasant staff person called my name, picked up the tagged converter box and pulled-​up my account from the equipment’s serial number. They checked my photo ID (Driver’s License), updated my account, and I was done! It took 20 minutes from walking-​in to departing as a happy customer.

The five star rating given here is for the manager Sharona. After months of calls and hassle through 1 – 800 numbers, we finally got fed up and walked into this location looking for a face-​to-​face conversation where we couldn’t be disconnected or transferred. Sharona, was the only one that could help us. She got our issue resolved and gave us personal attention until it could be finalized. If it were not for her, we would not be Comcast customers today.

This place is the new DMV. No matter when you come not only is there a line but also at least a 30 minute wait. They’ve tried to make the wait comfortable with seating, tvs abd internet connected tablets. But due to the simple fact that I have to donate a minimum of 30 minutes of my life for the simplest of tasks never makes me happy.

I went to return two modems today around 11:40am, and was, literally, in and out in less than 2 minutes! Obviously, I picked a great time to go, and the friendly greeting and customer service made this a very pleasurable experience.

Crystal James Manager of the store WORST service — I Don’t know why Comcast appointed her I have ended up with her false promise. And she acts as she knows everything. They don’t sync at all with Comcast guidelines — Horrible Service– please move out give professionals to the place and make better service.

I had to return my X1 cable modem because it was not working. When I spoke with the customer representative she told me that I could not exchange it and they would have to send me a technician. I was find with that but when she pulled up my bill she said that we’re not charging you for HD and I told her that it was part of the promotion I got two months ago to switch service. She told me that she had to charge me and once again I told her it was a promotion. So my only option was to not have HD or get charged more. So I said fine I’ll do with out HD. I get home and set up my down graded cable modem and it’s not working. I then call customer support and it’s still not working. I’m going to discontinue my service as soon as this promo is over.

What a service !!! Came here and waited for an hour and then I got served. They made great changes inside but the service is as slow as before. Don’t know what take it so long for one customer. We were waiting waiting waiting. This is a place where you visit for at least an hr and half in hand. Really sad to see that. Even in ATT i feel the same but not this long. Hoping one day it will be solved. Hard to see people waiting like this and can see their frustration in faces. Loved the fact that they have good seating capacity but its not enough because they customer service is so so so so slow. Must say that I can see on the service dept is so slow as they chit chat with customers a lot. Altogether it would be great if they hire more staffs. That will definitely help to rise up.

This building may be an improvement from the old Cobb Parkway location near Walmart, but it doesn’t mean the customer service has improved, nor the wait times. There are just places to sit down now instead of being squished in a slow moving line. Even though you sign in when you walk in the door, I haven’t had a wait time less that 40minutes… no idea why the receipt even gives an estimated time when you will be seen.
Each time I’ve gone to this new location, I usually see workers walking around aimlessly or talking to each other while the people steadily come in and pile up around the benches and front door. I’ve seen other customers telling people to sign in, since no one was there to greet them. But what’s actually funny, is when you’re finally called to the counter, you are greeted by a bored rep, who is more interested in talking to their co-​worker than helping you.
This Comcast location has the new car smell and look, but it runs just like the same old Comcast location… poorly. And I would say avoid going to the store period, but you usually spend even more time on hold when you call, so maybe the extra star I’m throwing in represents the fact that you can actually talk to a human… eventually, unlike when you call. But that’s the only positive I can think of for this location, other than that hopefully I won’t have to deal with them much longer.

Facilities: (⁵⁄₅) — new, lots of light, and fairly comfortable
Speed of Service: (¹⁄₅) — This location is like going to the Department of Transportation. I was greeted by the receptionist who helped me sign-​in. She warned me it’d be a 30 minute wait. I almost walked out except they were showing they World Cup semi-​final game (Netherlands v. Argentina).
Quality of Service: (⁴⁄₅) — besides the epic wait (31 min), their service was quick and prompt. The gentleman apologized for the wait, and was courteous.

I am shocked that there are six 1-​star reviews for this new Comcast Xfinity location. I was specifically pleasantly surprised during my recent visit. We went in on a Sunday, maybe 2 weekends ago. They ask what you’re there for and then type your name into one of two queues: one is for starting/​setting up services, I think, and the other is for paying bills and returning equipment. (You can also pay at a computer in the corner but I don’t know why anyone would do either when you can pay online in your undies at home.)
We wanted to set up service at the apt. We waited maybe 15 minutes for our turn (which you can track on a screen and see all the names before or after you.) This customer center is the largest Xfinity has in the nation. Now it’s not like huge but it’s like 3x bigger than the terrible, depressing Comcast it replaced (on Cobb pkway). It feels clean, new, bright and dare I say, cheery?! It’s an atmosphere you feel comfortable walking around in, to use a laptop, watch the movie they have playing, or play with some iPads they have hooked up. FOR REAL.
We started talking to a guy — I wish I could remember his name because he was so friendly and helpful. He chit chatted with us while navigating his system. Not at all a guy who hates his job/​life nor with a bad attitude, seriously. It took a little longer than probably necessary because he had some issue with a code that was going to get us a better deal (ya know, one that makes it cheaper to have internet AND cable, than just internet alone, even though you’ll never use the cable.) but he was newish and a manager (?) came over and assisted. With another code they had, we also got some extra. Something. That I don’t remember, Bc I don’t bother to know how this stuff works. but it’s a good thing, too. We left in good spirits and not at all cursing out a cable co.
Again, I was really impressed with this facility and I hope more people realize it.

Can we actually do NEGATIVE numbers for them?
Worst, rude, bad union, unmotivated and freckless employees who you were told by your parents to lock your car around!
Never do they seek to ever do a good job and always there are problems, from double billing, lying promises, non delivered service and worse If you can get another service for windstream or just get it off internet then go for it!

Really the most awful customer experience. One and a half hour wait to return a box and get a receipt.