The Custom Suit Shop

Is with a bitter heart that I make this review 6 years ago I had Brian make some suits shirts and pants for me and they were of the best quality I have ever seen this past winter I ordered another set of clothes however we are going on 6 months now without delivery please be warned rest brian is no longer answering his phone his emails nor does it look like anyone is located at his office in the office suite in Woodstock Georgia

My husband ordered a custom suit in May and they promised that it would be done in 6 weeks. After 6 weeks he inquired about the suit and they said it would take 2 additional weeks. After 2 weeks had passed they told him it would take an additional 2 weeks. After many additional weeks of waiting it finally arrived in late September. When he went in for the fitting, he was very surprised at how horrible the quality was, specifically the stitching on shoulders which made the material bunch up. This problem was so obvious but she kept saying that she «could not see it.» Finally, she stopped the stupid act and admitted to seeing the bunching. Then she said that the bunching was caused by, not the poor stitching, but because my husband had «uneven shoulders». REALLY? To make matter worse she claimed his measurements had drastically changed and that’s why the suit did not fit well, but that was not true. So she remeasured him again for alterations to fix the problems. She measured his chest circumference at 52″ around, which was his original measurement, so it didn’t change. After a few days, she emailed my husband and told him that it would cost him an additional $ 75 dollars for the corrections. He refused to pay and told them that he no longer wanted the suit because of the poor quality and poor customer service. They refused to give back his money, so he reported this to his credit card company and they said that they would handle the dispute. In the meantime, the lady at The Custom Suit Shop emailed my husband again, trying to justify why they were charging him so much telling him that his chest circumference had dropped to 48″ around. My husband called out her lie by pointing out that at the alteration measurement, which was just a few days earlier, she measured him at 52″ around. My husband is a body builder and he hasn’t been 48″ around since he was 15 yrs old!
There is more to this story but its too much to put in this review. Here is the warning from my husband to you —
DO NOT USE THEM! HORRIBLE CUSTOMER SERVICE AND HORRIBLE QUALITY!!!

I had to create a Unilocal account today due to my experience with Brian these past few weeks at The Custom Suit Shop. I found this place on Google as I was looking to get a custom suit for a work conference we are going to. I also referred in a co-​worker of mine who’s looking for the same.
Brian came to our office in Charlotte, NC twice (once for my co-​worker and then back to come see me when I was in town). When he came to see me, he had no fabric samples with him as he had to give him to another co-​worker who’s car was broken into and they were stolen. (Strange I thought)
There was a very «salesy» approach in talking about suits and wardrobes as I felt like I was being talked down to because I shop at Jos. A Banks and buy my shoes at DSW. I am in sales too so I liked his assumptive closing techniques and thought — Oh well, I needed a suit and wasn’t about to wait for another company as I was on a deadline.
Never gave me pricing exacts and had to email me fabric choices after he took my measurements. After I write back what I wanted he told me my pricing for the suit, not the shirt. Come to find out my card gets charged about $ 250 more than I expected (and about $ 300 more than my co-​worker got charged for the same stuff). When I asked for a reasoning to why the price was so different Brian only told me he ordered me an extra shirt by accident. Still, I was charged over $ 125 more than my co-​worker for getting a suit, shirt and tie compared to my co-​worker.
After telling him I wasn’t happy with this experience, however, I’d like to move forward he tells me we’d be better off just cancelling due to the stress involved in such a
«small scale scenario» ARE YOU KIDDING ME?! A place that advertises $ 295 suits is going to do business with someone who just bought over $ 700 worth of merchandise and told him I’d be looking to buy more down the road!!! I felt like I was being scammed and found out what was going on. Brian called me and said that things were mis-​communicated and what not, even though I told him I wanted to move forward with the suit– he still said it’d be better to just cancel the order.
I’ve never wrote a review on Unilocal or any other search engine, but I feel that people should know that this company tries to talk fast, they write your credit card down # on a scrap piece of paper and make numbers up out of their head after your order is in.
I guess I’ll take some of the blame for trusting someone to work ethically, however, when two people in the same office buy a suit, shirt and tie and there is $ 127.20 difference and the only explanation was «I was doing your friend a favor» I get suspicious. At the very very end Brian agreed to match my co-​workers pricing– by then it was too late. Someone who refers a client to you shouldn’t have to bargain you down to get the same rate as the referral did. I told Brian I would be posting on public forums my experience and he tried to guilt me in to not doing it but this is one I had to share… Be warned.
Oh well– it’s back to Jos. A Banks I go I suppose…

Terrible experience with Custom Suit Shop. The salesman was one of the rudest I’ve ever met. Walter III. I told him I wanted to look at fabric samples, pricing, etc. and he tried to write up a sale 3 times– each time accompanied by my insistence I’m just looking. He told me twice to «stop wasting time and just buy it… If I didn’t like it I could just throw it away», and «you’re not buying a house, just do it». These tactics don’t work, stop being obnoxious.
To boot, everything is overpriced poly-​blend unless you drop 1200+. No thanks– I’d rather go to Sid.
I’d rather go to JC Penny than deal with that kid again.
How’s a 20 year old in his dad’s overly large clothes and alligator shoes going to adequately get me a suit?
Walter, quit your day job.
Everyone else, go to Indochino or Sid Mashburn.

I got my first custom suit and 2 custom sport coats from Custom Suit Shop in 2007. My wife wanted me to go trendy with a Hugo Boss type suit, but I really wanted the classic 2 vent English style.
With all the measurements they take, the custom gray suit was a perfect fit. 3 years later I still get compliments on this suit from people at work and from random women at church or when shopping.
Eventually I got some custom shirts and 3 custom sport coats. I’m really impressed with the quality of the wool fabrics, the working button cuffs and the fit.
This suit and the blue suit I just bought, are really comfortable to wear.