The Crawford at East Cobb

I’m sick of the lack of communication from this place I just can’t stand it anymore. My girlfriend and I have had nothing but trouble since Trinity Property company has taken over management of the community. First the resident portal to pay rent online goes down without any notification so about 50 residents shove their money order or checks under the door for anyone to steal and now the construction of our building with no notification whatsoever. For the past three days we have been woken up by the pounding of construction workers on our roof. Not only did we not know about it but it’s a hazard because all that has been put up for warning is a single caution tape at the bottom of the front stairs but people still have to walk there. It would have been nice to know to move our cars away from the building so debris wouldn’t have fallen on both of our cars, which we had roof both on our hoods. If you want to be treated horribly and have no idea what’s going on in the community then by all means move right on in but I don’t recommend living here.

I have lived here for about six months now. Trinity property management just took over about 2 weeks ago, and so far my experience with this company has been absolutely unacceptable! A few weeks ago when the new manager took over I came into the office with an issue and spoke to a leasing office employee. I specifically told the employee I would call corporate or the office manager myself to address my concerns and to NOT have the manager call me (I wanted to handle it on my own time). No more than a minute after I left the office I received a phone call from the manager. She was extremely rude, condescending and kept interrupting my boyfriend and I every time we tried to speak to her. I was very upset and the conversation didn’t do anything to solve my issue it just made me really think that this place hired people with no customer service etiquette.
A few weeks later my boyfriend and I tried to pay rent online the day it was due and the payment portal online no longer existed. We were not notified of the change and neither was half the complex. No emails or notes to update us on the changes. My boyfriend went to the office to speak to someone about paying and the office was closed during the hours it was listed to be opened. He stood there with at least 10 other tenants trying to figure out how to pay before being charged a late fee. Since then we have called several times and been sent straight to voicemail. We left several messages, an email and a note and have revived no response. When I went to the office to pay in person I was treated terribly and not even offered a receipt for a large payment! How unprofessional. When asking for a receipt I was yelled at and told to come back later. I still haven’t received a reply to any of my efforts or a receipt. This management staff is terrible and sucks at communication and customer service! If you want to be ignored when needing responses to important issues then live here!
P. s. There are minor issues with my apartment that I have sent in requests to be fixed and they came by and left a note saying maintenance came and fixed the issue but that’s a lie because my dishwasher still comes out of the wall when I open it. I have given up on communication with the staff of this place!
Speaking of communication we were informed a few weeks ago (only because we went to the office and complained) that we would be receiving notice of any changes going on in our apartment or the community via email or letter before they happened but once again that was a false statement. Today we were woken up around 8:30 a.m. By continuous banging on the roof. Apparently we are having a new roof put on but we’re not informed to move our cars or anything. I’m beyond frustrated with the lack of communication with this place.