Signature Healthcare

My mother was in this facility for a couple of weeks after suffering a car wreck and going through surgery. We did not have a favorable experience at this facility. If I had to sum it all up, the problem here is that the employees are not passionate about their work. With the exception of a couple of employees (Amy was great!) I honestly believe the employees here think that their job is to check off a list of tasks every day, regardless of the quality with which they execute those tasks. In a highly effective rehabilitation center, an employee would define their job as something more meaningful, like, «Providing an effective rehabilitation experience that ultimately results in the highest possible restoration of quality of life while creating a comfortable and enjoyable living environment». Such a job understanding would improve the quality of «Tasks» required to get the job done, but would also not narrowly limit tasks. My mother’s medications (including pain management medications) and food were routinely late. The majority of the staff was not only unhelpful, but expressed annoyance when asked to do their jobs. Additionally, staff in the hallways made excessive noise every night — talking about personal matters, joking around, etc. loudly — which made it difficult for her to sleep, which is important to the recovery process. Staff sat behind desks playing games on their mobile phones rather than proactively replenishing ice and other supplies. Services like coffee would run out on the weekend, and no one cared to replenish (this was another area with which staff expressed annoyance and apathy about when brought to their attention). The problems here are so comprehensive, unfortunately, that barring a major cultural change in the institution, which would involve a change of management, this probably cannot be fixed.