Pro Carpet

Bought a groupon for 5 rooms and 1 hallway (though they were just cleaning 4 rooms and a hallway but got 5 b/​c one room was larger than the others), they charged me $ 179 additional to the groupon. I thought groupon was suppose to be a deal but it totaled up to $ 228.
So I expected a spotless job because it was mostly people wearing shoes into the house. After it dried up, it still had the stains. It’s a total ripoff and I was certain because the guy could not explain how I’m getting a deal with Groupon. They charged for gas to travel to your location, pre-​treatment, and berber carpet cleaning (only for one room).
When they called to survey me, I told them about the situation and they mentioned someone will call me back to address that but no one ever called. Basically, they take your money then run.
Not recommended! Expensive and no results!

I saw a couple of the other reviews for Pro Carpet, so it appears that everyone’s experience is different. I had a really good experience. Jerry was the technician who came out to perform my service as a result of a Groupon I purchased. Jerry was very professional, courteous and knowledgeable. Jerry called within the timeframe that I was told to let me know he was on his way. He was prompt and very courteous from the moment he walked in. My purchase was for a cleaning of 5 rooms and a hallway. We did a walkthrough so he could see the rooms and areas that he would be performing his cleaning. He took his time to do his write up and clearly walked me through what I would be receiving and his opinion of what extra cleaning I may have needed, based on the condition of the carpet and the last time that I had any cleaning services performed on the carpet. He did not hard sell me extra services, but carefully explained what I could expect from what I already paid for, in comparison to his suggestion for deep cleaning in certain areas of the house. I went ahead with $ 90 of extra deep cleaning and it was well worth it. The carpets have never looked so good and Jerry completed the job in approximately 2 hours. He guaranteed his work for 21 days and left me his number in the event that me or my wife had any issues with any work that was performed. I am not surprised that he convinced me to do the portioned deep cleaning (they are in business like everyone else)…but it is a good feeling when you purchase extra and don’t feel like you have been taken advantage of. Money well spent, the experience was a good one and our carpets look great. Thanks much, Jerry and Pro Carpet.

I just redeemed my Groupon for 5 rooms and a hallway. ALL GOOD THINGS with this company:
1) Friendly and informative on the phone, setting up appointment
2) 5 rooms is a LOT — even with the stairs considered as one of the rooms
3) Jimmie was our technician and I would actually REQUEST him personally again. In all the time I’ve ever gotten Groupons for carpet cleaning (which is the only way I could ever afford to get carpets cleaned — it’s expensive!!), I’ve NEVER written a review, nor did I ever say I would use the company again. Because of Jimmie: I am doing both! I would gladly use Pro-​Carpet again based solely on his knowledge, personability, and execution. He was phenomenal. AND he called to say he was on his way BEFORE the scheduled time, so he was here exactly on time. (That is rare: even with traffic and other appointments running long — it’s never been more important than today and it happened. Yay!)
I highly recommend Pro-​Carpet, but specifically I recommend Jimmie. He said also he’s been doing this for some 12 years and his experience and customer relations experience shows. Kudos kudos kudos. Thank you, Jimmie. You can come to my crawfish boil anytime!

I am sad that I have to write a negative review for this company because my technician was very kind and courteous. But alas, my review is about the service provided in regards to the carpet, not about how kind the technician was.
I bought a groupon for a cleaning of 2 rooms, a hallway, and a living room– exactly what my apartment consists of. They scheduled me within 2 days of calling, and I appreciated that convenience. The technician arrived on time. Upon inspection of the carpet, he noted one particularly dark stain and said it would need an upgraded service to really get the stain and smell (pets) out. I mentioned that the reason it is so dark is that I had just cleaned that area the day before and it is still wet. He then said that if its wet and he doesn’t do an upgraded service on it, it might «burn» the carpet. I asked him what this upgrade entails, and he said it’s a service that removes odors and stains. Wait… if that’s what the upgrade is, then what is a «carpet cleaning» service for? I felt manipulated into purchasing an upgrade that cost nearly as much as the groupon itself. I know they were going to try to upsell me, but I didn’t know they would upsell me for what I thought I was already actually paying for.
Well, I really wanted the stain out, so I decided to deal with my disappointment, suck it up, and fork out the cash as long as the stain disappears. Not only did it not disappear, but it is literally twice as bad. As the technician warned, the carpet looks «burned,» because the stain now has brown spots on the tips of the carpet hairs in that area. Seriously? You offer a more expensive service to avoid the very thing that the expensive service actually causes?! I waited several days to see if the stain would be less obvious as it dries, but it has been a week now and the stain haunts me every day and reminds me that I paid almost as much as my groupon to treat the stain alone… which now is magnified. I felt completely ripped off and mislead.
Further, the technician said that the cleaning agent will remove the smell of pet stains and add a nice scent. Again, it did not add a nice scent, and though it removed the smell from some small areas in the bedrooms, it did not in the living room. Further, the area with the large stain (that pro carpet made worse) reeks of burnt carpet and something else extremely unpleasant… think wet and muddy shoes, 1 inch from your nostrils.
Lastly, my rooms are much smaller than the allotted space for each room… so why did the technician not wash the small amount of carpet in my closets as well? Also, there was a pet poop stain in one of the bedrooms. It was not touched, at all. At all. Granted, it was pretty close to the wall and may have required a smaller tool/​tube to get to it effectively, but I didn’t see anything on the groupon the excludes attending to stains that are not easy to get to.
I am seriously disappointed with this business… had I not been charged extra, on top of the groupon, I might have been more lenient and considered that I did not pay much for a poor job done. But it’s frustrating and I feel so taken advantage of when I’m up-​sold and end up with worse carpet than I had before. I want to add that, other than the things mentioned, the carpet in my home that was already stain free, looked great and a little better after the cleaning. I give them that. But that wasn’t my main concern, as the technician knew. He knew my main concern, charged me extra to attend to it, and made the concern an even bigger concern.

Horrible service & company — beware!
The man who came was late and unprofessional. He was upset I didn’t want extra services. I was displeased with job he did on my stairs and he blamed cheap carpet, stain remover, etc. He poured his dirty water down our toilet and spilled all over my wall and tile bath. I had placed some of my husband’s magazines & books in a recycle bin and he went through and asked if he could have — a bit of an invasion of privacy. I complained 3 times and was finally sent a second cleaner. Very disappointed by lack of professionalism and tat they did not recycle their water.

Bought the Groupon thinking the service had to be on point since they won «best of Groupon» 2012. Called to make an appointment, was put on hold 3 times. That’s okay though, I know they must be bz?
Customer service on the phone was not knowledgeable at all, she seemed as though she really did not want to be answering my phone call. Anyways, on the day of, Tech came out, and said did they tell you it will be $ 40 extra for your carpets? Seeing that the Groupon was 69 bucks a 40 increase seemed really steep. Basically it took me to the same price everyone is actually charging. And our carpets are only 3 years old? On a good note, the guy they sent out was super nice and understanding. He kept calling the office to see if they were willing to help me, and they weren’t. On top of everything, they didn’t send out a guy with a «Truck Mounted» carpet cleaning unit like a had requested. The tech showed me his notes where they did not fwd that detail to him.
Anyways, he cleaned, left, gave him a small tip for listening to all my frustrations. Will not do business again. This company had the option of making things right and they chose not too.

I used this service w/​a coupon to get my area rug cleaned. They picked it up on ²⁄₁₃ AND I STILL DO NOT HAVE MY RUG!!! Any and all calls have been made by me. I have not recived one phone call explaning WHY it has taken so long, I called AGAIN last week to see what the hold up was and they said my rug was ready and they can drop it off on Friday between 1 – 5. I explaned to the operator that I had to work and would not be home. She said, okay we will get back with you on a time to drop it off. On Friday I receive a call from the tech (who was very nice) stating he was on his way to drop off my rug. Ummm sorry but I am at work, like I told you guys a few days ago. So I just called AGAIN today (2÷26÷13) to set up a drop off time. I explaned to the operator that I was not happy and wanted to speak to someone. she told me Maam your balance is $ 57.00 and we will drop off your rug between 9 – 1 on Thursday. She didn’t even ATTEMPT to help or care what the problem was. I WILL NEVER EVER USE THIS SERVICE AGAIN…

Please be careful when using this company. They stained my carpet and then refused to do the right thing and replace it. Just a warning!

The best thing I can for this company is that they did (finally) show up once the appt was scheduled. However, I regret that they did! The foreign guy, who I don’t know his name tried to up-​sell the service which would be more than twice the amount paid for the Groupon, so I declined. This is the first carpet company that I’ve ever used, who does not put any pre-​spot treatment on stains in the carpet. Therefore, the technician went over my carpets with his steam cleaner, without any chemical cleaner and left my carpet wet and just as dirty as before he arrived. Thank you Groupon for allowing a refund on the 2^nd voucher that I had purchased.

I had a Groupon for a $ 29 basic cleaning of 3 rooms. Making an appointment was super easy, and they were able to come out 2 days later. Jerry was my technician, and he was extremely professional and punctual. After my consultation, he suggested that I upgrade to a deep clean for the best results on a couple of really bad carpet stains. Sensing my hesitation, he agreed to complete the deep cleaning upgrade for half price and the results turned out beautifully. My carpet is now clean and stain free. I can sometimes be hard to please, but I will definitely use this company’s services in the future.

Had a Groupon for Pro Carpet. Technician Jerry Simmons did a great job! I can’t be more pleased!

For my move-​out inspection I hired Pro Carpet because I found a coupon that offered «7 rooms for $ 99». I have to confess, with teenagers and pets, the carpet was in pretty bad shape and thought I found a great deal. When they guy got there he upsold me: HARD. Long story short, I ended up paying $ 250, but, the carpet looked brand new, they were extremely quick and friendly.
I would use them again for the quality of service, but don’t be fooled by their coupons. Whoever comes out to your home will not only be a professional carpet cleaner but a hardcore salesperson also. It’s cheaper than brand new carpets, and I am not exaggerating, they looked NEW, but the coupon is just a way to get them in the door. Budget at least double what the coupon offers, but still a darn good deal for basically new flooring.

Absolutely the WORST! I wish I had checked Unilocal first, but sadly I didn’t! I received a coupon in the mail for Pro Carpet. Great deal on the coupon, so I called to have the carpet cleaned prior to my move out inspection. Like everyone else has written, they are subcontractors!!! The technician called to let me know he did not know the location of my townhome. I have lived in ATL less than 3 months — I don’t know this town very well. I told him I knew one major road by my house, but I didn’t know the other cross street. He would have to wait until I could drive to see what the other name was. He asked if I knew where I lived! I should have told him not to come right then! The guy showed up and in the first room (which I used as a storage room — absolutely no foot traffic) he mentioned how soiled it is! Moved into the living room and I showed him two pet stains. He starts saying, «and one here and one here and one here…». Uh, I know where the stains are in my rug. After the initial walk thru he asked me if the operator had asked if my carpet was berber. NO, no one had asked me that. Instead of their advertised $ 99 for a full house it was going to be … He wasn’t sure! He was going to have to call. I heard him call someone and he asked «is this 129, 139 or 149?» Okay, it’s 149! Alright at that point, I was really annoyed, but was going to just go w/​it. Then this «technician» starts rambling on about how I need pre –treatment, then treatment for the high traffic areas and then the seal put back on it. I let him give his speech and told him, «hey, I rented this and have lived here less than 3 months!». I need to do a basic cleaning. Guy tries to start arguing w/​me about how it is a waste of money (YES, read the other reviews!). The guy said himself their basic ADVERTISED (which in my case was more than the advertised amount) service is a waste of money! What!?! He has this huge receipt with 5 additional services. I told him the amount was just way too much and I just wanted to do part of the rooms. He counted my closet as a room because it is off the bathroom! The bedroom is 12×12, but count the closet seperate! They also wanted to charge me a never before mentioned gas fee! Rip off, Rip off, Rip off! He took the receipt and made huge x marks on everything I said I didn’t want. On the bottom of the receipt he wrote customer refuses recommended services. Not responsible for pet odors, soils, and stains w/​this service. WHAT?! I am paying for carpet cleaning! I told him I would pay the amount to clean the house, but I couldn’t give that to my property manager. I told him, hey just write me a normal receipt without the attitude. At that point, my blood pressure just went through the roof and I told him to leave. Walked him to the door and GOOD RIDDANCE! I only put up with that much dialogue because I really wanted to close out my townhouse. I will not be disprected like that by some con man. Highly recommend finding a reputible service. This place is a joke!

I researched carpet cleaners and made the decision to go w/​Procarpets. I was disappointed to find that they use subcontractors, This means your estimates will not be consistent. The first subcontractor charged me for 9 hallways in my house! I do not live in a mansion, pretty much every break in a straight wall became a hallway. He did not stop to ask how I thought the cleaning looked before he packed up and asked for money. So the $ 89.99 (or whatever ad deal was) turned into $ 300+! The carpet was soaking wet when they left and I had to ask how long it would take to dry. Nor was I given any expectations before hand that this would be the case. And, if you don’t move the stuff off the floor, they will clean around a shoe! I did call and get restitution w a refund and recleaning of the areas I felt were not cleaned well. It turns out the first subcon overcharged me by 50%. Also – if you don’t know to ask for an advertised discount, you won’t get it.
Overall, I believe they could do a better job choosing their subcontractors and monitoring the quality of their work.
The corp office was amenable to correcting after the fact, but only because I asked.
Careful here

Pro Carpet did an awesome job cleaning my rug. It looks like brand new, now.
They charged me $ 160 for an 8×10. They took it away on a Wednesday and brought it back on a Friday.