Precision Tune Auto Care

My husband visited this location last week, and proceeded to explain what kind of oil his Dodge Magnum requires. At the time, the owner contested and pushed for a different kind of oil. After a bit of back-​and-​forth, the owner finally agreed to do what his customer was asking.
The next day, as we’re driving to Florida, my husband’s check engine light came on. He had the light check and was told the issue was his oil pressure sensor. Immediately after, he looked at his oil change receipt and noticed the owner DID NOT put the correct oil in the car. Naturally, he took it back to this location, and when he explained the issue to the owner, he promptly became defensive. Instead of offering to fix his mistake (a mistake that was also confirmed for him by the Dodge dealership, on SPEAKERPHONE), he started yelling and fussing in front of his other customers!
My husband refused to leave until the issue was fixed, but he remained respectful despite this terrible customer service. Finally the owner went to the back, and a few minutes later, the police arrived. Apparently he went to the back and called them. My husband explained the situation to the officers, but the owner continued to shout in the background! Not professional at all. Other customers were soon swayed away, and they eventually began to leave. At this point, my husband knew he wouldnt be getting any justice, so he decided to leave.
This is the first time i’ve ever wanted to give an establishment ZERO stars. There’s usually at least one redeeming quality, but in that is not the case with this Precision Auto Tune. I hope this review will help other see that the owner of this establishment is not running his business properly.

I wish I could give this place no stars. My oil change took forever, and they didn’t even check the fluid levels or anything. I tried to use a coupon from Unilocal,but the manager refused to accept it. Service was terrible.

The head mechanic did a great job looking over the used car I was considering buying. He went over it with a fine-​tooth comb. I really appreciated his attention to detail.

Don’t go here — you could wind up dead!
I brought my car here to have the brake pads replaced. They told me one of the brake calipers had gone bad and they replaced that, too. When I went to pick up my car I found that the car rolled with the parking brake engaged — they had not adjusted it. I asked them to adjust it and the manager and several of their mechanics looked at it and they were unable to adjust it. Finally the manager told me that my parking brake «auto adjusts» and I had to just keep cranking the handbrake up and down (this was complete BS). I looked up how to adjust the parking brake in a Haynes repair manual for my car and took the instructions to the mechanic the following day. He then adjusted the parking brake, although he did not lift the vehicle and rotate a rear tire to gauge the amount of adjustment, as per the instructions in the repair manual.
On the highway the caliper they replaced came off completely, all the brake fluid drained out and I was left without brakes while driving. I was lucky to be able to coast to a stop without having a potentially fatal accident. I was stranded overnight out of state and had to have emergency repairs performed the next day at a local shop. There was extensive damage to my wheel and brake system. I brought all of my paperwork back to Precision Tune and they refused to reimburse me for even a penny. I spoke the owner and he was quite inconsiderate and told me to go ahead and sue him because he wasn’t going to pay me anything.