LaserShip

A ⁵⁰⁄₅₀ chance of getting my package when expected. Some drivers seem to be unable to find my address even though it has been in all GPS databases for 10 years. I had to drive to the next subdivision to get a package tonight. Lasership called and said the driver could not locate my name on the community’s gate call box. Instead of going to 2002 X Street, the driver was trying to get into Building 2000 at 2150 X Street.
They are improving slowly. Now the drivers have Laserhip uniforms and sometimes a Lasership delivery van. When they first started delivering to me, no uniform and a bunch of boxes tossed into a ratty old unmarked station wagon.

I placed a recent order with
, who uses different shipment vendors. This is the first time I’ve had a delivery from
using Lasership. I have never heard of them, but now I know of them since my delivery was less than desirable. I never received a notice from the company indicating a package had been delivered. So I was surprised to see a small box almost hidden from sight next to some grasses at the top of my driveway, near the street — the location 100 feet or more from my house as if the delivery person was too lazy to walk down my driveway and put it at my door «faster TO YOUR DOOR» being one of their website home page taglines. Apparently, it had been laying uncovered and up at the street overnight. There was no indicator on the box to let me know who the shipper was. After some amount of effort checking UPS and Fed Ex and having to call
directly, I called Lasership to let them know of the problem with the delivery location. I sat on hold for over 10 minutes before getting some one to answer the line. As I was waiting I began to look at Facebook and Unilocal ratings and saw the bad reviews. Hmm. Might have to call this company Lasershi (t) if they can’t get their act together. Just to be fair, they did deliver the package on the day
had promised and the customer service person was apologetic when she finally got around to me. We’ll see if any future deliveries come to the correct property location. And maybe a notice system directly from the shipper directly saying it was delivered and where placed. If they want to compete with UPS, Fed EX they should have this in place.

This company is pretty bad. They cant handle shipments worth a damn! Sender says that lasership has the package — lasership says they never got it. Customer service is more like Cstomer NO-​service!
Useless service
I just spent 40 minutes on hold with a rep who THOUGHT she put me on hold — but I got to sit and listen to her talk aboit getting her nails done with another rep.
REALLY poor service!!! and nobody answers the email

I ordered a couple items from FansEdge and they had them shipped to me via LaserShip.
I had never heard of LaserShip so I looked up reviews. I saw a ton of negative reviews and instantly started to get nervous.
My package was supposed to be delivered yesterday. It didn’t come, but at least their tracking information was updated to say it was going to be delivered today.
I checked the status of the package today and saw that it was delivered to my side door… Sweet! I went out to find the package and it was not at any door… I was confused. So I called their Customer Service Dept. As I was waiting on hold I continued to walk around my house looking for the package. I was on hold for about 5 minutes and had a customer service rep pick-​up the line. As I started to state my concern, I noticed the package in my yard… My yard? I have a covered entrance on the front of my house and a deck area attached to my side entrance. Do you think they could have left it at either one of those spots?
I’m just thankful it wasn’t raining.
I won’t sit here and trash the company, because my package was delivered in a timely fashion. But I think their drivers do not have common sense or could care less about customer service. I never should have had to call them.
I would never recommend this service.

I will admit the tracking is not as great as the bigger guys like UPS, FEDEX, etc. but they delivered my underarmour order with no issues this morning and on time!

I’ve been an a Amazon customer since 2010 and all of my deliveries have come through USPS with no issues. I’ve never even heard of Lasership until I went to track my package on Amazon, and that status showed that my package was delivered and left at the front door. I don’t know whose front door the package was «delivered» to but it wasn’t mines. After reading all the bad reviews about Lasership, I’m not sure why Amazon would have any dealings with this company.

Why can’t you guys deliver packages on time!!! From now on, whenever I order anything online, I will make sure to ask the retailer not to use you guys as the shipping carrier.

I have to admit that I was on edge after reading the reviews here but they really came thru for me. I was expecting same day delivery on Amazon Prime with delivery by 9 pm tonight. It has arrived. I checked the front door and nothing. Checked my order status & it said delivered. Checked my door again and it had arrived. The text telling me of its delivery arrived while I was writing this review. Hopefully they will continue to follow this trend. Thanks Lasership!

3^rd time this year an amazon prime package has been «delivered» (but not really) or «delivery exception» — all 3 with Lasership.
I live in an 8 story condo in an urban area with a staffed front desk until 9pm. The latest incident yesterday was marked «left on front porch» at 6pm. What front porch? What about the staff person who can accept packages?
UPS and FedEx have never botched an amazon Prime delivery — only these bozos. I wish there was a way to tell Amazon to not ship my orders using them.

Updating my review of LS. They have improved a lot, a lot of my past one day shipments came on LS and they did a good job :)

If ZERO stars were an option that is all I’d give these crooks. I have been tracking a package for 2 days that has said out for delivery and still no package. Last night I waited until 11 PM and tonight it’s 9:15 PM and still NOTHING. Called the corporate office this morning trying to figure out if my package would actually get delivered today and the woman who I first spoke to said «have no clue because the Marietta branch doesnt open until 2pm and I have to talk to them» and she proceeded to hang up the phone on me. I called back after I was rudely hung up on and someone answered and said «didn’t you just call about this? I don’t have an answer for you… call back at 2» dial tone… so after hours of wanting to pull my hair out and in a tearful rage about my sisters 2 day late gift I call again and this time speak to a supervisor named Jordan who supposedly could «work some magic for me» he personally called the Marietta branch to speak to the dispatcher/​truck supervisor who told him my package was on the truck and would go out for deliver TODAY. Jordan PROMISED ME at least 10 times during our call that my package would come before 9 PM tonight. STILL NOTHING. If I do not recieve my package by Monday afternoon I will be calling the better business bureau, every news outlet and will also have my attorney send them a sweet little letter! What a freaking joke!!! PISS POOR CUSTOMER SERVICE AND LIARS!

I can write paragraphs about how much LaserShip sucks but as you can see from other reviews on here, I would not be alone in that thought.
I live in the heart of Atlanta by Midtown & have ZERO issues receiving packages via UPS, USPS & FedEx. Yet time after time LaserShip fails to deliver packages I order through Amazon using the Same Day shipping option.
What makes it more frustrating is that on my Amazon account it says «Delivery could not be completed — Additional information required» when it’s clear LaserShip NEVER showed up to the main door of my apartment complex nor bothered to call my phone no. which other carriers do every time.
What other information do you need? And if so then why not just call me? F*** you LaserShip
Amazon PLEASE listen to your Prime members & cut all ties with this joke of a delivery company. I actively try to use the FREE 2-​day shipping option now since UPS & USPS handle those.
Their CEO & incompetent drivers all deserve to be fired!

Driver drop the packet at the front door around 10 pm. My luck is we have a dog and he start barking so i checked the front door and found the package on accident. The driver signed the paket at 5:50pm but this is not true. Another lie by LaserShip. I was in my front yard during that time because i mowed the lawn. What can i say see the reviews the explain a lot. I will send an email to amazon and inform them now what a company that is.

Same story as a lot of the other reviews. Amazon prime order, package marked as delivered, no package that day or even the next day. We called Amazon to request that they use USPS/​UPS to deliver in two days or how ever long it needs to take rather than use Lasership again because it will never arrive via Lasership. This is not the first time we have had this experience. I came to read the reviews out of curiosity as to whether or not others have this same problem with Lasership. I am not at all surprised. This company needs to go out of business. The problems are much greater than just normal start-​up-​company glitches. I will not order from Amazon with same day shipping ever again. What a pain.

*UPDATE* NEGATIVE STARS.
(After speaking with Amazon customer service, they sent a request asking LaserShip be put on a deprioritization list. If you are an Amazon customer please call Amazon and let them know there are major issues with LaserShip. Also once you ad notified an item is shipped and the courier is LaserShip you can cancel your order.)
Now for my review:
Ordered ‘THE’ birthday present for our 4 year old and have not received it even though it says «On the Way for scheduled arrival» and has yesterday’s date still. All our son wanted is the «blue Iron Man». The only place I could find it was on Amazon so naturally I order and choose same day delivery. I’ve been an Amazon Prime member for years and have NEVER had one issue with delivery. Not once. Until yesterday with LazyShits, I mean LaserShip. My text message from Amazon stated that it was on the way at 2:00pm, but after 10:00pm Friday night (the night before our son’s birthday party), I checked again on the website and it still said «Its on the way». Oh thank goodness. Well here it is, the next day AND 5 hours before our son’s birthday. No present. No delivery. Nothing. I called Amazon and had the matter escalated. Regardless, now our son has no present and this company needs to be shut down! Period. This is the first time I have ever had to call into Amazon to complain (about anything)! For real. I even used Amazon Now for the first time yesterday: no issues with TWO HOUR delivery. But somehow my status of my sons birthday present still shows «On the Way» to be delivered by guaranteed date. Um, that was YESTERDAY at 9pm. I’m so mad!
*UPDATE*: So it is now 3:30 on Saturday. Our son’s party is over and everyone has left. I see the driver pull up and I immediately go outside to meet him face to face. The driver was extremely rude. Refused to give me anyone’s direct name or number. I asked him who he reports to and he said «Nobody». I asked «Who hired you then? How’d you get the job?» He said «I’m an independent contractor». I asked «Ok then who did you contact to get your contract?» Again his response was «Nobody.» This is absolutely insane. I asked him to call the facility via his phone then. He then said «I can’t do that because I’m not working?» I said «Excuse me? You’re not working but yet you delivered my package and the company logo is on your vehicle.» He rolled up the window and drove away. This is after NUMEROUS phone calls to their facilities and «URGENT» messages sent via phone and email from AMAZON stating the urgency in needing my package by today. It was guaranteed delivery yesterday. Also it arrived in Marietta yesterday afternoon. How and why did it not get delivered to me a lot sooner? Why did the person who answered the phone number this morning at 8am tell me that the Marietta facility is closed on the weekends and I cannot go pick up my package, nor could she locate the info. I will complain LOUD and CLEAR to the BBB, Amazon, and ANYONE ELSE I can.
UPDATE #2: After letting Amazon know the issue with this particular courier again (after the driver left), Amazon is unaware of so many issues because LaserShip enters the shipment into the Amazon system as «en route» or «on the way to be delivered on time». When in actuality, the shipment is just sitting in a warehouse or who knows where.
*** I HIGHLY suggest EVERYONE who’s had a bad experience report it to Amazon! They will send a courier deprioritization request to department heads.

I ordered a package this morning from Amazon, and since I’m a Prime member, they offered same day shipping for free, so I figured why not!
When I checked on the status this afternoon, I saw LaserShip was delivering. Never heard of them before, so I Googled them and their Unilocal page popped up… with some of the worst reviews and ratings imaginable! After reading 5 or so reviews, I went ahead are started looking up phone numbers to call for when my package would inevitably not arrrive…
…And then there was a knock at the door, and it was a guy from LaserShip! Go figure. I even live in a gated community where you have to have a card or be buzzed in. So while they’ve had a rocky past, it appears they might have hired some new drivers that care about their jobs? Or maybe I just got lucky. Either way, I can’t complain!
Thanks LaserShip (figured I should say that since it doesn’t seem like you hear it that often)

Another lie by LaserShip. How is it that a reputable company like Amazon allows such a shady operation to handle its last-​mile deliveries? For the second time in as many orders, my «same day» order from Amazon is listed as «Delivered at 7:00 pm,» but that’s blatantly untrue. It is now 10:55 pm, and I’ve been home since 6… no deliveries at 7:00 or any other time. This is playing out exactly like the last time, when I spent two days chasing down my supposedly delivered package.
Amazon, do yourselves a favor and get rid of the same-​day delivery option until you find a company honest and competent enough to actually carry out the commitment. And LaserShip, stop marking items as delivered just so you can meet your metrics and trick Amazon into thinking you’re doing the job they pay you to do. It’s unethical, and it’ll catch up to you eventually. Freaking scumbags.

Whenever I order from Amazon and I see that Lasership is the carrier, I say a prayer. You never know what will become of your shipment.
I order items from Amazon all the time — several times per month. It is only when I have attempted to receive an item same-​day do I ever have a problem and this problem is Lasership. EACH AND EVERY TIME!
I placed an order for same day delivery. I get home from work around 5-​ish and check the status of the order. Amazon status reads «delivery by 9PM». Okay cool. 9PM comes and goes. I give it until 9:30 then check the status. Amazon status reads «Out for Delivery». Bullcrap! I check Lasership’s site, the status there reads «Exception — package not received». The thing about that is, the Amazon site indicates that it was just updated with information from the carrier. So Lasership is misleading and deceptive.
You know, this story wouldn’t be so bad if this hadn’t happened to me THREE TIMES. Those three times were each and every single time I requested same-​day delivery.
I go through the motions and get my extra shipping costs refunded, but that isn’t the point Amazon!!! I needed the item that day! That’s why I paid for same day delivery.
I understand Amazon wanting to save some money, but this is ridiculous! Just Google Lasership and check the «Amazon Should Let the LaserShip Sail» Facebook page for more pissed off customers.
You need a new carrier Amazon!

I wish I could give them negative ratings. What a sham of a company. I don’t get it, your job is to deliver packages but you can’t even do that. What gives?
They have goofed up all oft one day shipping efforts fe Amazon but today was the last straw. I ordered a package today. As soon as it was out for delivery I left work and went home to wait. At 8PM I get an email and text from Amazon saying the package was attempted for delivery. That’s funny; I have been waiting next to my door all night and nothing happened. I live in a gated community and they have to call to get on the premises and I never got a phone call.
I tried calling their office and I got no answer. I called Amazon and they waited on hold for 20 minutes before a rep from lasership got on the phone. She couldn’t give a rats ass that my package wasn’t delivered. Her only words were, «if we locate it we can have it sent back to the seller». There was no attempt to contact the driver, locate my package or even try to compensate me for my inconvenience. As a matter of fact she hung up on us during the call.
Get it together lasership or just go out of business. I escalated my issue and I have advised Amazon I no longer want you to deliver my packages. Based on the reviews, I hope you either do a 180 or cut your losses and shut down.

I’m not going to lie — after I saw LaserShip (had no idea who they were) was delivering my item via Amazon, I immediately looked them up on Unilocal.As soon as I saw the poor reviews, I got nervous… I have the worst luck with items being shipped sigh. So this was kind of worrisome to me.
Why I gave a 4.
I called the Marietta office and … they picked up! Even the regular office was closed, but apparently, their customer service rep/​helping with delivery girl was still in and picking up phones. YAY. That’s pretty awesome for me IMO.
My package was meant for same day delivery, but after reading the reviews about the horrible deliveries, I chose to do pick up instead. The girl on the phone personally held my item as soon as it got in & updated my item status in their system… which therefore updated on my app :) (the app is very useful btw)
Today, I picked up my package — parking wasn’t bad at all at their building. Lots of it. The building itself is in a brick building attached to all kinds of shop. Looks kind of stand off ish, but eh, what can you do. It’s not a UPS/​Fedex shop. The #s are on the buildings as well — can’t miss them.
The inside of LaserShip is empty looking. They do have a receptionist desk though. That’s where the girl who took calls was sitting. Behind the desk was a lot of packages on shelves. Kind of looked disorganized, but hey, I’m not one to judge — I’m sure they have their own way of figuring out where everything is.
This place was super close to my apartment so I didn’t mind picking up next day. I would recommend doing that for others who share the same fear/​luck as me when it comes to items being delivered. I would call ahead to make sure they’re open the day you go as well.