Kauffman Tire

Took our car there for alignment… the guy told us that it really didn’t need one and didn’t want to just take our money. he explained what what wrong with car instead… so although we didn’t get any service, I would definitely recommend this place. We will be coming back here for whatever service we need in future. Hard to find honest people these days but honest people do work here :)

We have been coming to see Eric at this location for years. I find the tire pricing is the best in Atlanta and if it is not, Eric will work the price to beat any local tire dealer. We have been very happy with their efficiency & superior customer service. We have also used Eric for other repair needs along with some routine maintenance items they performed for us. Go see Eric if you need tires or basic maintenance on your vehicle. He is outstanding!

WTF! Oil change & rotate tires. That takes over 2 hours? I don’t plan on coming back here. I’d rather pay someone who cares about their customer’s time. I’ve been here multiple times before and each time it takes a while and once I sat waiting and they never called to let me know my car was ready. Very bad service here. If you don’t mind wasting your day then come here. If you have more important things to do, then go somewhere else. (2 stars and not 1 because they have yet to screw anything up with my car)
I am changing to one star. When I got home I realized they charged me $ 15 for a fuel injector cleaner that I never asked for. Keep your $ 15. I’m taking my business elsewhere.

My car needed front brakes so 6 Jan 2015 I decided to shop around for pricing (NTB, American Service Station, and Kauffman Tire). Kauffman turned out to be the least expensive. I dropped my car off that Friday morning around 11:30am to not only have the brakes installed but I also asked them to rotate the tires and check my coolant system (It was taken way too long for the heater to pump out the heat and was not blowing out heat while at a idle.) Four hours later i received from Eric saying the car was ready and that the coolant system checked out fine! I picked up my car, brakes installed, tires rotated AND, my heater working GREAT! I really appreciate the honesty and integrity of the folks at Kauffman Tire! I have been a customer of theirs off and on for a long time and will continue to give them as much of my business as I can!

Kauffman Tire at this location has gone down hill in the last few years. The last two times I brought my vehicles in for tire rotations they broke off one of the tire studs. Granted, they admitted their responsibility, but both times I had to bring the cars back a day or two later, when the parts arrived. That is an intrusion into my work time. Breaking off tire studs tells me they have incompetent people working for them. Then, the last time I was in their employee locked my car keys in the car and had the nerve to tell me I would have to call a locksmith. I demanded the manager call a locksmith, since it was their fault. I never received any apology from Kauffman forthis incident. Again, this tells me they have hired incompetent help and a could care less about customer service. When this location opened years ago, it gave outstanding service, but today I would not trust them with anything anymore. Avoid this place, if you value your vehicle.

I had a big nail in my tire — was flat. I patched it with a plug and took it into this location to get it properly patched. They said it would need a new tire without ever looking at it tire. After some discussion I found the policy is this: If you repair your tire to get it into Kaufman they will not fix it but will be happy to sell you another tire. The reason — plugging the tire might hurt the tire. A big nail driven into the tire forcibly at 60 MPG — no problem.

Great customer service! I can always count on them to come through for me with all my tire needs. I had a flat and pulled in after hours, they took care of me and had me back on the road in 30 min. Thanks Kauffman!

I have used Kauffman Tire for the last time. Everything is great whenever you are spending money at the store but as soon as you come in for your «free» tire rotation it is always going to be about 1.5 hrs to 2 hrs before it can be done.
I went into the store again to get a tire rotation 12/​26/​2013 and guess what 1.5 hrs was the estimate to do 15 min of work. I went in the morning and only 2 customers in the store??? So I waited and waited after 2 hrs I asked to check out, the work was still not done. This is the last time. My other car is up for new tires and it will not be going to this kauffman tire center or maybe not even kauffman at all.

I am a very loyal customer and simply appreciate the great customer service I receive here. I have had hiccups here but overall well worth the 20 minute drive.

No one does it better in the tire business. Friendly, helpful and fairly priced. Yes I could save a few dollars and go the Walmart but be real. I turned to professionals who have the best waiting area in the business. These guys «get it» when it comes to customer service. Good job Kauffman Tire !!

The new tires I bought here are fine and the price was reasonable but they have really slow service. Do not go here if you cannot drop off your car or spend 2 hours in their waiting room. (Which does have free water, soda, and coffee for the hostages — +1 star!) They put on my new tires fairly quickly and then I sat and waited 90 more minutes because «there was a backup for alignment» before I finally had to leave with no alignment check. They offer free tire rotations but you will have to wait an unreasonable amount of time to get it. I arrived here at 8am when they open, thinking I might have a chance to get some decent service. There was exactly one person in the waiting room, and I was still told 1.5 hours for simple oil change/​rotate service. I left and went across the street for the oil change, had to pay $ 19.99 for the rotation and was done in less than 30 minutes. «Free» is not always worth the cost.

I’ve been a loyal customer of Discount Tires for years but after several not-​so-​good experiences, I made the switch to Kauffman and they’ve treated me well.
It was time to replace all four tires. The OTHER tire place had lost a lugnut so Kauffman ordered a new one to replace the bolt my husband had put on the tire to get me by. They honored the internet discounts I had found online even though I didn’t book online. And they managed to find an extra discount too. And they provided service with a smile.
Danny, who I believe is a manager, was my first point of contact by phone and he saw the process through when I brought my car in. He was a friendly voice, a friendly face, and later, he defined REAL customer service.
Before my first tire rotation was due, I popped a curb. Totally my fault. I went in to have the tire replaced. All it cost was a new warranty ($ 10 I think).
One hiccup I had was the tire had to be ordered when I had it replaced — they didn’t have any in stock that day. They ordered it and I showed up at the same time as the truck. I waited 30 minutes while they unloaded the truck and guess what… the inventory people had not loaded the tire (I knew it wasn’t the store’s fault because I was standing there when Danny ordered the tire over the phone). So, I had no tire to show for a wasted lunch break, and I couldn’t possibly fit swinging back over to Kauffman into my schedule the next two days. I was very disturbed, although it was obvious it had nothing to do with the storefront, and everything to do with the supplier.
Danny insisted it was unsafe to drive the car for two more days with the tire ripped from the curb popping incident. He said he would drive down to the supplier himself and pick it up, and install it himself TODAY, even if he had to stay after hours to catch me after work. I told him I had to pick up my kid first and he said he’d come back to the store after that. THIS CUSTOMER SERVICE WENT ABOVE AND BEYOND. I got the car back in, they got the tire on in no time. Waived the warranty fee. And offered a free oil change on top of that. Little mistakes happen in the real world — like tires not making it on a truck — but with prices and customer service like this, I give this business five stars.
Thank you Danny! See you at my next tire rotation!

Am update: on the purchase reviewed below, they provided lifetime rotation as part of the purchase. I dropped off @ 8:15 this morning & was told 1.5 hours– could I leave it? I did & returned @ 10:30 to see the vehicle untouched. We’ve had similar experiences in the past here & at NTB & Costco. Apparently they all over promise on time, but it doesn’t make the experience any less palatable. If you value your time, I’d suggest you take care of your tire maintenance on a pay as you go basis. Their only motivation now is to hope I buy tires with them again otherwise.
They took care of what was needed and asked me about what wasn’t necessary but recommended. The manager, Eric, was very clear as to which was which and was also very knowledgable about their tires. I held out on showing a Consumer Reports print until I got a sense of how they work. We’re satisfied with the purchase.

I was in dire need of new tires for my 5 year old car. All four of my tires barely had any treads left and one of the tires even had a slit in it (hope nobody’s hating on me.!) It was my first time buying tires and I searched like a mad woman trying to get the best deal possible.
When I called them they were able to give me a price match for the lowest price I found plus some additional dinero off. This also included their lifetime tire rotation & balance. I also needed to fix my alignment but I had found a better deal somewhere else so when I mentioned that they said they could price match that too. I thought they only price match tires so this was a pleasant surprise. I wasn’t able to get the 12,000 mile/​12months warranty for the alignment but it’s ok, I didn’t really care for that. I ended up saving more than $ 150. Thank you!

A rip off. Watch yourself around these guys. They try to up-​sell you on un-​needed repairs. I’m also not impressed with their Cooper or Toyo tires. There’s a reason that the tires are cheaper. In the end, I just don’t trust them…