Georgia Department of Driver Services

Being a New Yorker, I judge every interaction with governmental agencies using that state’s slow, inefficient and unfriendly «service» as a yardstick.
By that measure, this office of DDS comes sadly close with respect to the mechanical, rude and unfriendly way clients are treated.
The system is well organized. The speed with which one reaches the counter is marvelous. Unfortunately, once you get there, you may wish you hadn’t.
The clerk’s instructions to my wife were emitted in a sotto voce, mechanical staccato. When my wife indicated that she hadn’t understood, the clerk simply repeated process in the same voice, only louder. Vitriolic rudeness exuded from her as if helping my wife were a serious imposition on her time. Her demeanor would have made the NYS DMV proud. That’s NOT a compliment.
Systems — 4 stars
Clerk — zero.
Average — two.

Service is fast. Customer service is poor. Bring everything you own with your name on it to prove you are who you are. Keep your receipts in case your payment isn’t in thier system which is the case with me. Though i keep all of mine so it wasn’t hard for me to pull them out to show the girl that I’ve already paid for what she was asking me to pay for.
It just seems that this office is quick yet lacks professionalism In processing Paperwork. 2 stars…

My fiancée was in and out of this place in literally 7 minutes! I was so pleasantly surprised. We did go online and get as prepared as possible yesterday, but I’m not sure that it would have taken much longer either way! Very efficient!

Ok. So it’s the DMV, so I am ready for a hassle and a wait. But, no. Not this time. Not at this location. It’s 2:27pm on a Thursday afternoon, and I need a Driver’s License. I’ve already checked the paperwork I need online, and I’ve gathered the 5 documents, so I am prepared. After checkin, a short wait, and the routine processing, I walk out of the DDS exactly 30 minutes after I arrived at 2:57pm.
Yes, I had low expectations, but they were easily exceeded by my visit to this Marietta DDS office.

Is my rating going to change your mind coming here? I doubt it.
Bring all necessary documentation — like I did — then you don’t have to come back.
You stand in a line, to find out if you got all your docs, then you get a number, then you wait.
Highly organized, relatively painless, relatively quick — give yourself an hour.
Watch out for the incompetent drivers in the parking lot.

I would have never thought I would be giving the GA DL office a 3 star rating, but today was the fastest and easiest I have ever gotten a DL from a different state in my life. For once I was prepared with all the necessary paperwork. I am moving back to GA from a different state so I needed all sorts of additional paperwork, check, had it. I walked in, presented my paperwork and was given a long gotten to fill out while I waited to be called to the next window. I wasn’t half way completed with the form and I wad called up to the window to have my photo taken and presented with my temp license. Total time in the office, less than 15 minutes. THANK YOU GEORGIA.
Now they need to continue updating their systems, in Maryland you walk out with your official permanent DL, not a temp one so continue working on your system. Tomorrow it wok be go and get my plates aka tags for my car. Again or its faster but not add fast and efficient as it could be, in OH, when you change States and need a new Registration, they do it immediately, you have the Title when you walk out and you can put it away in sage storeage. The other thing is you get you DL and Tags in the same location, not like GA where they have you driving all over the place.
Keep up the improvements GA

very fast service! we came in and was greeted by a horrible amount of people in line. but we were out of there in less than an hour.

I was hit by another driver. I was concerned about the diminished value of my high end car. As suspected the insurance company (which is a great insurer by the way), offered much less than I expected. DMV was able to double that value. Thanks guys

Oh boy 3hrs

I must say, they have really re-​organized over the years! Just renewed my Driver’s License on a BUSY Tuesday afternoon and I was in & out in 44 minutes! Good job! :-)

One toilet, no paper towel dispenser. The girl at the information desk argued there was a dispenser on the wall next to the sink. I went back and checked. It was missing from the wall… This is my 2^nd visit and each employee is less helpful than the last…

The staff was very nice and helpful. I had a notarized copy of a rental agreement, but a written one from my housemate who owns the house I am currently living in is not enough, so I had to open up a Georgia bank account. It took me less then 30 minutes to get my license after I made an account. Very Fast and Prompt. This is the first time I am given a government agency more then a mediocre score! Surprisingly.