Delta Community Credit Union

I can’t believe I’ve waited this long to leave Delta a positive review. I’ve been banking with them since they moved into this location (4 or so years ago) maybe longer. Time flies. I can not say enough great things about the team (s) that roll through this location. They have always been super responsive to my needs. Always friendly, and helpful with my regular transactions and moving money around for larger purchases. From the front desk concierge who always invites you with a hello and welcome smile to the manager Eddie who always greets me by name and makes me feel like a valued member. Maybe my Mom was right, I am special. :)
Big banks should be worried (or take note), because it is the love I feel from this credit union that will spread like wildfire as I continue to refer my friends and family to Delta for servicing their banking needs. The sparse locations aren’t of a concern either as you can do all your banking over the phone or at any of the many ATMs located around the city.

I have been with delta community for 25 years. they used to be such a good credit union. now due to their size they no longer are competent, nor do they care about the customer. they are switching software (which is terrible) and their website was down. I needed some pages printed for my cpa appointment and had to go to the branch (Johnson ferry) and they wanted to charge me for printing the pages … but their website was down…
I was having trouble with transferring money to pay my visa bill and called only to get someone who did not know what she was talking about. claiming i could make only 6 transfers a month. wrong. wrong wrong. I figured it out finally but she couldn’t.
I am sorry but it doesn’t take much to have good customer service especially a bank. I have very little interactions with them. Comp a few pages when your web site is down … get people who know what they are talking about …
I am taking my money elsewhere (but they could care less) i am sure