D & D Autows

They’re a waste of time. First off, the guy that answers the phone is rude, he doesn’t give you a chance to talk because he’s always telling you to «hold on» and then when you ask him to repeat something he always comes off rude about it. You can never understand what he says because he’s always mumbling his words and talking fast. Anyways, I called them one day and asked to get my car towed from my house to the dealership for service, I have a lowered car for performance reasons and I mentioned this to him on the phone, he says ok, we wait an hour and a half for them to show and when he does, he’s got the complete wrong truck for my vehicle. He tells me the guy never told him that my car was lowered. So they decided to make an appointment to come get my car the following Monday morning (which was 2 days later at the time). So the following morning I decided to attempt to fix my own car, and I did. I called later that same evening to cancel my appointment specifically stating on the phone to that same person «I want to cancel the appointment because I no longer need the service». He quickly tells me «ok ok I’ll do that» and just hangs up the phone on me before I could say anything else. Since I was planning on paying cash the day I called I gave him my credit card number because they needed collateral. I look on my credit card statement a few days later and they charged me in full for a service that I never got because I cancelled, it was $ 85 for the pick up and an extra $ 5 a mile from my location to the dealerships location. STAY AWAY FROM THEM!!!