Brock Built

I purchased a BrockBuilt home last winter and it has been a memorable experience right from the moment we walked in to the model home to living in the home for more than 3 months. For a first time home buyer the entire experience was a little overwhelming, but the guidance given by Brock Built was really good. We got to be a part of the design selection and chose most of the exterior and interior for the home. We did experience delay in the construction, but Brock Built kept us informed and accommodated our requests and got our home ready earlier. I would definitely recommend going for Brock Built homes as they do have most of the modern features and throw in upgrades and do not charge extra.

Brock Built — Buyers, think twice before purchasing a Brock Built home. This builder’s homes present well but the workmanship does not hold up. I’ve been told by both a plumber and roofer that corners were cut during the construction of my townhome. I would agree with other reviews that found them to be unreliable and unresponsive to addressing workmanship issues once your purchase is made.

See me before buying a home from Brock. Expect very little post sale. 3 repairs on a garage door in 6 weeks. Now they won’t take my calls. 1 year warranty? Maybe if you make it your part time job hassling them. Discovering more problems with the home every day as are my neighbors. Look elsewhere.

I bought a NEWLY BUILT Brock Built Home in March 2014 at The Enclave at Laura Creek. The road did not have the finished top layer given that construction was still going on and heavy work trucks were still using the road. We were told the road would eventually be finished once construction was complete. Of course, it was left out WHO would be paying for it.
Fast forward to 2016 and the HOMEOWNERS have all received a $ 1000 assessment to pay for the road. What kind of a brand new home does not come with a finished road to get to it???

Brock Built — Unprofessional. Unreliable. Untrustworthy.
Several years ago I bought a home in a Brock Built community. The homes were charming and had many modern features. I was told that Brock Built had a reputation for well built modern construction. I took a chance, bought my first home, and learned about the hazards of some unscrupulous builders.
The housing complex will built in multiple phases. The last phase of building was finished over one year ago. Brock Built sent heavy machines throughout the complex that tore up the roads resulting in potholes everywhere. The machines also produced heavy damage to the landscaping resulting in a large field my neighbors have dubbed «The Mudpit.»
Over the last 15 months, the HOA, various neighbors, and myself called to complain about the damage and our concerns for our devalued property. Representatives from Brock Built assured our community that the damage to our roads and landscaping would be repaired. They sent a letter assuring our community that our concerns would be addressed before 2016.
At first, Brock Built insisted that they were a responsible company that would address our concerns in a timely manner. They promised to send a letter detailing their plans for community repairs, which never arrived. Their representatives were receptive at first. Then, they simply stopped responding. Phone calls became more difficult. Emails were not returned. Our HOA even sent them a formal letter without response.
It’s now 2016 and they have passed their self imposed deadline. They have simply stopped responding. I can only wonder how a company that has the resources and organization to begin multiple large housing developments across two states can suddenly run up and disappear.
As far as their homes go, I had several major issues with mine even though it was new construction. A bathroom began leaking into the living room and the kitchen sink started leaking into another bathroom. As you can imagine, this was quite stressful for a homeowner and required some significant capital to repair.
Overall, given the company’s poor history of communication, broken promises, and unprofessionalism I urge future buyers to beware.
UPDATE: On Jan 10^th, 2016, Brock Built stated that they would have the roads repaired by Jan 31^st, 2016. It’s now February 1^st and Brock Built has not followed through, again.
Update: On 04/​12/​2016, Brock Built has finally begun to repave the roads, several months after their original deadline. It’s nice to see them follow through!
Update: Approximately 7 – 8 years after our houses were built, seven other neighbors and I had our air-​conditions mysteriously break in summer requiring full A/​C replacements. My neighbors and I contacted a variety of companies and were quoted repairs of $ 8−10K each. Multiple technicians from different companies cited that corners had been cut in the installation of our A/​C units including faulty electric boards, cheap coiling units, and malfunctioning valves. According to my friends who are professional house flippers, they say that it is highly unusual for A/​C units to need replacement before the 10 – 15 year mark.

I’m so happy with my Brock Built home in Dupont Commons, an award winning City of Atlanta neighborhood. I purchased my Brock Built home in 2011 and have been extremely happy with my purchase. I’ve received good customer service and they have done a great job addressing any issues that you would encounter on any new home, whether it’s a Brock Built Home or some other builder. I’m not a first time home buyer and this was my 2^nd new construction purchase, and I have to say that my experience with Brock Built was leaps & bounds ahead of my first builder. The Brock Built Sales Agent, Ansley Brooks is amazing and worked shoulder to shoulder with my Real Estate Agent. I would recommend a Brock Built Home or Community to anyone looking for a great home, with standard upgrades already included vs. other builders. I’m already looking to upgrade and purchase a new home in one of their future neighborhoods coming up in the West Midtown area.