Bo Knows Automotive & Repair

These guys are not honest. I am a woman, so I must seem an easy target. When I went in to get an oil change I was told I needed to replace all four struts or I would ruin my tires and it would cost me $ 1,000. I got a second opinion from an honest shop who said my struts were perfectly fine. I will never even get an oil change at Bo’s again.

Bo came out & told me my fuel pump was out. He said he’d be back later that day to replace it. The guy never showed up or returned any of my six messages to him. He’s a flake.

NOTE: Good Guys Auto Repair is now operating under the name «Bo Knows Tire & Auto Repair, LLC.» THEY ARE NOT INSURED! WE FOUND THIS OUT THE HARD WAY!!! READ ON.
My father had a repair done to our 2009 toyota matrix. He had the camshaft gear replaced by Bo Knows. After the repair, the engine light kept turning on. After taking it back to Bo Knows about 5 times to have them reset the light, and assure us everything is fine, we then took the car to Toyota for a second opinion. Bo would not do any further work on the car because he was perplexed. Toyota opened up the car, and informed us that Bo Knows put on the gear incorrectly, and BROKE IT… and left it in place broken. Bo Knows also sealed up parts they worked on with way too much rtv cement, which if dislodged, can seize the engine. Here is the most troubling part of it all. We filed a claim to have his insurance take care of the Toyota bill (because Toyota has to replace the broken piece, and fix the damages Bo’s shop made from screwing up the car)…Unfortunately, and possibly illegally, BO KNOWS TIRE AND AUTO REPAIR, LLC IS OPERATING UNINSURED! THEY HAVE ABSOLUTELY NO GARAGE KEEPER’S LIABILITY INSURANCE, WHICH MEANS IF ANYTHING HAPPENS TO YOUR CAR, YOU WILL HAVE TO GO AFTER BO HIMSELF. HIS INSURANCE WAS CANCELLED IN MARCH, 2012We have discovered this, and are now taking further action. We are owed by Bo over 2,000 dollars in repairs that could have been avoided if Bo did his job correctly. We were strongly advised by Toyota to NOT take the car back to Bo knows, because of their lack of competency, this is why we are having the repairs done at Toyota.

This place used to be called «Good Guys Tire & Auto Repair.»
Their customer service is poor, and they are rude. Very slow at the counter, and they act like they do not know what they are doing.
They are charging $ 29.95 for an oil change — Insane!

They fixed an intake coolant tube on my Ford F150 for $ 310, however my truck check engine light is on now and runs like crap. Jordan the mechanic told me that when he removed the ignition coils the plastic snap broke which is causing the check engine light and rough idle. Jordan was very friendly, however he borrowed a bucket from me to collect the fuel leaking from his vehicle and borrowed a hammer — both items never returned. I have asked for a receipt for over a week now from Amy the office manager without any results. They won’t even answer their phone, I have left 3 messeges now without any response. I would avoid this company. It looks like I will have to file a lawsuit for the return of my tools and to replace the broken ignition coils.