Marblehead Garden Center

The Marblehead Garden Center has a diverse selection of beautiful plants. That being said. the place is totally and consistently disorganized, one can barely maneuver a cart, the plants are often dead or diseased, and the staff is sullen. This is the case every single year that I’ve attempted to go for the past 6 years. It’s proves to be a miserable experience, despite the beauty of the plants. I really wish that they could develop a better system of organization and inventory management, because it is one of the few places in the north shore with a decent selection.

I ordered full cord of kiln dried firewood, and after stacking and measuring, discovered I was short ¹⁄₈^th cord (16 cu ft)
I called, talked to guy who said he thinks I got enough, because he delivered cords to many other customers who received 1 less «scoop» into the truck, and he says none of them complained.
When I ordered the wood, I specifically asked if their «cord» is true 4’x4’x8’ and they said yes. I was shorted 4’x4’x1’.
So they’ve admitted shorting all their customers (1 less scoop) and refuse to make it right when confronted.
Only positive is that the quality of wood is good, but I paid a premium for it.
Look elsewhere for firewood!

I’ve never been snapped at so badly and lambasted by anyone in my entire life the way I was MHD Garden Center. The older woman at the cashier was so awful to me, in front of my two toddlers, that I was literally speechless. I fully support many local businesses but I will never go back here as long as we live in Marblehead. Awful service. Poorly organized.

We almost never shop here, because the service is sullen at best, the place is disorganized, and the product quality is both mediocre and overpriced. However, we were given a gift card to use, and we decided to get some flowers to bring to a local organization we support. I won’t go into the details, but our experience underscored our previous impression of this business — poor and low quality selection, terrible customer service, and ridiculously overpriced. I hope no one else gives us a gift certificate for this place, because we really never want to shop here again.

This is the first review I have ever, EVER written on any website. But I was so shocked by the low degree of customer service while at the MHD Garden Center today that I had to put it out there…
I spoke to 3 people total. The only courteous one seemed to be the youngest, least experienced person there. Not only are they not helpful in educating the customer, but what is much, much worse is that they aren’t friendly at all. They don’t even look at you when speaking to you. While checking out, the man at the register was doing something else and I had to prompt every question about delivery, becoming part of the buy program, etc.
The whole point about local businesses is having a personal touch. And this is not the case at all at the Marblehead Garden Center. It’s a real shame. I want to support local businesses, but this experience inspires me to go to Home Depot.

Friendly and professional — when I called to make sure they were open and ask if they had seeds, they told me not to worry, they’d have everything I need. And they did! Heirloom seeds and spring pansies and early veggies. and everything.