HATSOFF to Tommy for the fantastic customer service I received after Christmas on my son’s hoverboard. My board was stiff and not turning properly, and Tommy took time out with visiting with family in the DFW area to trade out for a new one. He answered my calls even on a holiday weekend and explained some troubleshooting tips. The great customer service, combined with the quick shipping, will make me refer anyone looking for a hoverboard STRAIGHTTOTOMMY!