Holiday Inn Express & Suites Marble Falls

I am very sorry disturbed you during this thunderstorm. I can only imagine how important your «stories» we’re at 2am.
I have never had the opportunity to stay at this hotel before, but clearly I understand that do not ever want me to try again.
Especially in a monster thunderstorm at 2am where I can barely see the road.
I take pleasure in honoring your request. We will it sat at your hotel tonight or ever again.
We suggest anyone reading this oblige as well, and move up the street.

If I could give this hotel a –10, I certainly would.
Unfortunately, this hotel did not even meet basic expectations. Upon check-​in, we received a room that was disgustingly unclean. There was dried up urine stains splashed all over the toilet, and the room had not been dusted. After calling down to the front desk about these concerns, the girl at the desk switched our room and gave us another one. Walking into the second room we thought someone was in the shower! We opened the bathroom door and the toilet was running ridiculously loud. By this time, I wanted to speak with a Manager.
**THIS IS WHERE THE NIGHTMARE BEGAN!!!**
I get down to the check-​in desk and the girl had a very non-​chalant attitude about NOW having to move us for the third time. I explained to her that we had traveled 3 hrs to get there and had been at the local winery for the better part of the day and just needed a room that has been cleaned thoroughly with minimal distraction. She didn’t seem to care about any of those concerns, handed me another card for the 3^rd room with NO apology or explanation. I requested to speak to the Manager. She says «he just left.» I said «Well, when will he return.?» She picks up her personal cell phone, makes a call to the Manager and tries to explain what has happened. She hands her cell phone over, that was covered in grime and dirt, missing pieces from the cracked screen, to me to speak with the Manager??? First of all, I do not use other people’s cell phones. Secondly, why not use the business phone? I asked her if she could utilize the business phone and she looked at me like I was the one with the problem!
Finally, I speak with the Manager from the BUSINESS PHONE and he is WORSE! He proceeded to argue with me about how running toilets are normal and it was not that big of a deal. I asked if the dried up urine on the toilet seat was normal as well? He stated that he would have to check that out when he returned. The Manager, Justin, suggested moving us to another room for the 3^rd time and that was the best he could do. He then suggested that it wasn’t necessary to discount the rate or offer a credit since it was no major concern. I was shocked and appalled. I had not asked for a credit or discount… I simply wanted a room that was clean and comfortable. I guess I was asking for too much. We decided to leave and head to Austin and booked a hotel there.
Justin, you need to find another job. Hospitality/​Customer Service is NOT your niche in life.
Marble Falls, TX is a beautiful place with historical structures, winding roads, rivers, lakes, and magnificent scenery!!! It’s such a disappointment to have local businesses treat tourists this way.

I paid for the rooms online with a credit card.
When I checked in, I gave them my debit card just to cover any incidentals.
They charged EVERYTHING, all $ 500 to my debit card.
Now I’m stuck in Marble Falls with no way to pay for gas to get home because my checking account is negative.
I call and ask them to correct the error and they say they don’t know how! I ask to speak to a manager and I’m offered his voicemail. NEVER AGAIN WILL I STAY AT A HOLIDAY INN EXPRESS. Justin is the «manager on duty» but he’s completely unreachable. What a joke. Thanks for ruining my trip, Holiday Inn Express.
OH! When we got there, our room smelled like a portopotty. Thank god I brought air freshener or I would’ve moved rooms. And the last night of our stay, the ice machine on our floor was beeping all night and into the next day loud enough to hear in our rooms. It was anything but relaxing. Do yourself a favor and find a hotel on the river. This place is horrible.

Visited over the weekend. Rooms were clean, staff was friendly, pet friendly and great breakfast.

I am a Platinum Elite member of the HI club with over 300,000 points accumulated from travels around the world. I made a reservation at this hotel and after having driven over 800 miles I arrived at 4:00 PM and made an attempt to check in. I was told by the desk clerk that the computer was down and that I would not be able to complete the check in at that time. I left and returned about an hour later to the same story. By then the lobby was full of other people trying to do the same thing. We were told that it could take up to two hours longer for the problem to be resolved. I then made an attempt through HI to cancel the room. They called the desk clerk and she denied the request for cancellation despite that fact that she could not supply a room. In essence she was going to require that I spend up to two hours longer in the lobby waiting for at room. Perhaps longer. At that point things became somewhat heated and she finally agreed to cancel the room after talking to her manager. Probably nothing wrong with this hotel other than it is being very poorly managed. I will never know because I will never try again.

Spotless and well-​kept hotel. Rooms are spacious and breakfast is great. The lighting in the rooms seem a little dark but this is maybe in part because it is such a big space.
Could not connect to Wi-​FI the entire time I was there. Called the front desk who didn’t really know how to fix it (was using 3 different devices to try, nothing would connect, no IP address was being assigned). Front desk did give me a toll-​free number to call I.T. (who was very nice) but even after having I.T. reset connections it wasn’t working so I gave up.
Would stay again, beautiful hotel.

Beautiful hotel inside and out! Was a pleasure staying for two nights. Love the pancake machine at breakfast! They serve until 9:30am but coffee is available all day. Bed is comfortable towels are soft and fluffy! Bathrooms are spotless and they have a nice shower head with good pressure for those with long locks! Spacious rooms with a couch.
Will return!

I travel across the Usa and my company books lodging for large groups in the USA as well. I am also chairman of the workforce housing standards council and wrote the living standards rating system for large corporations to measure their clients health safety and environmental. I personally rate this hotel as a Tier 1 plus Hotel. Excellent management, and exemplary living conditions. I must say the rental rates are fantastic as well.
Never a worry at this Hotel!

This hotel was a welcome surprise. We were not expecting much but it has been kept modern looking and is very clean and welcoming. The front desk staff were amazing. We were in town for a funeral and got a bereavement rate without even asking. They opened a floor for our families so that we could be near one another and even baked cookies for our kids. They could not have been more accommodating. The rooms were spacious and modern with a nice seating area. The bathroom was spacious. Everything was very clean. The breakfast was good with lots of variety. We were made to feel very welcome. I forgot part of my cell phone charger. When I phoned later that day they went to check the room and immediately mailed the charger and something else they found. All hotels should have such good customer service. We will definitely keep this hotel in mind when we are in the area.

Still wonderful. Thanks for the cookies at check in. And great pet policy — good feeling to know my dog is welcome here.

Very nice rooms and they were perfectly clean.
They had a good breakfast spread.
The front desk staff was friendly and helpful.
Another good thing was the air conditioner (it was 100 out) worked perfect.
The shower heads sprayed in one direction which was a pleasant surprise and it was adjustable which is always good.
We had a great trip and will be back here next time.

Easily the best Holiday Inn I’ve ever stayed in. The staff is very nice, Kevin is quite helpful, and the place is clean. The executive king room is enormous and is quite luxurious. The showers have stone tile walls and the bathroom has a very nice vanity. I would recommend this hotel to anyone in the future. I’m quite impressed. Can’t wait for breakfast in the morning!

We stayed there this weekend for a wedding. We were probably the worst, most demanding guests this hotel had ever seen. Regardless– this hotel treated us like the divas we were acting like and went above and beyond to take care of our «needs.» Janice and (I forgot his name) the young gentleman who works in the evening made this one of the best hotel experiences ever. Super clean, great price, and service that other hoteliers can learn a lesson from.

Chose this hotel last minute for our trip to Marble Falls. It looked like the nicest to me for the price after looking at all sorts of reviews online. We got a price of about 85 a night, thru Priceline, for a King Executive Non smoking. It was VERY nice. Couldn’t have been happier. It was clean, extremely spacious with a large sitting area that had a couch with pull out bed possibility. This area was so nice to have for our 1 yr olds pack n play… normally we’re all practically sleeping on top of each other. We had absolutely no complaints. The breakfast could have of course been better in some areas (as could almost all hotel breakfasts) but for being included in the price of the room it definitely got the job done and had a pretty good variety.

We’ve always had pretty good stays at Holiday Expresses but this one was by far the best — not sure if it was because it was fairly new, if the people took happy pills, or it was a Monday and the place was almost deserted, but it was clean, quiet, and staffed by pleasant and attentive folks.